Policy & Procedure Specialist Resume Example
Love this resume?Build Your Own Now
POLICY & PROCEDURE SPECIALIST
Professional Profile
Self-directed and results-oriented Administrative Professional with advanced expertise in administrative support, human resources and office management. Offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Focused on driving productivity by leveraging strong front office management skills. Possesses extensive experience in employee relations, training, payroll and state and federal laws. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Seeking a position within an organization where my skills and experience will be both valued and utilized.
Areas of Expertise
|
|
Professional Experience
New Penn FinancialGreenville , SCPolicy & Procedure Specialist01/2013 to 01/2015
- Develops new and revised policies, procedures, process maps and forms for all functional areas that are well-written and which accurately reflect the proper level of detail.
- Performs the ongoing management of policy recommendations and procedure documentation which includes adhering to a change management process, obtaining approvals for proposed policy changes, publishing approved documentation in proper portals, and maintaining published document version archives
- Collaborates training of employees on new/updated policies and procedures to ensure consistency across the departments
Charter SpectrumFulton , NYOffice Manager/ HR Assistant01/2011 to 01/2013
- Ensured the office ran smoothly on a daily basis including managing employees, supplies, maintenance, and equipment
- Performed general clerical duties including, but not limited to, photocopying, faxing, mailing and filing
- Processed new employees, including on-boarding, orientation and training
- Provided employee assistance with changes in benefits and personal preferences
- Processed reviews, evaluations and pay changes for employees as requested
Community Action Partnership Of San Luis Obispo CountyShafter , CAHuman Resource Coordinator02/2011 to 02/2012
- Assisted with properly explaining human resources policies and procedures to all employees
- Answered employee questions during the entrance and exit interview processes
- Helped training and development staff with all aspects of training coordination
- Assisted customer service with inbound and outbound calls regarding all HR inquiries
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections
American Public MediaSaint Paul , MNProgram Eligibility Specialist02/2009 to 02/2011
- Reviewed referrals for services and interviewed applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources
- Requested information to determine client eligibility or needs and forwarded requests for approval to appropriate staff in accordance with established procedures
- Evaluated requests and professional findings, in accordance with policies and procedures, and initiated procedures to grant, modify, deny, or terminate eligibility for assistance
- Wrote individualized plan of care and contacted participating private and public service providers for assistance
ArchcareValhalla , NYPurchasing Manager02/2007 to 02/2009
- Oversaw the procurement of goods, services, and materials for manufacturing and retail, as well as, enforced and interpreted purchasing laws, policies and procedures
- Assisted with negotiating and maintaining contracts for services and goods provided
- Experienced in reviewing all formal contracts, Requests for Proposals, Requests for Qualifications, Requests for Quotes and related documents.
City Of Ft. SmithCity , STATEAdministrative Coordinator02/2005 to 02/2007
- Coordinated administrative support for the City of Ft. Smith and supervised other office support staff
- Managed correspondence, projects, special assignments, calendar, and communications
- Developed new employee programs, standard operating procedures for department
- Developed Customer Service Manual and centralized filing system for reporting and licensure
- Designed electronic file systems and maintained electronic and paper files
Education
Bachelor of Arts:Psychology1995Langston University
- AA: Sociology
Software Proficiencies
- Microsoft Office Applications: Excel, Word, Outlook, Publisher, and PowerPoint
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
- Clear contact info
- Typos
Resume Overview
School Attended
- Langston University
Job Titles Held:
- Policy & Procedure Specialist
- Office Manager/ HR Assistant
- Human Resource Coordinator
- Program Eligibility Specialist
- Purchasing Manager
- Administrative Coordinator
Degrees
- Bachelor of Arts : Psychology 1995
Similar Resumes
