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Policy & Procedure Specialist Resume Example

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POLICY & PROCEDURE SPECIALIST
Professional Profile
Self-directed and results-oriented Administrative Professional with advanced expertise in administrative support, human resources and office management. Offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Focused on driving productivity by leveraging strong front office management skills. Possesses extensive experience in employee relations, training, payroll and state and federal laws. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Seeking a position within an organization where my skills and experience will be both valued and utilized. 
Areas of Expertise
  • Administrative Support
  • Office Management
  • Human Resources
  • Event/Meeting Preparation
  • File & Document Management
  • Customer Service
  • AP/AR & Payroll Processing
  • Policy & Procedure Development
  • Schedule Management
  • Employee Training
  • Data Entry
  • Purchasing
Professional Experience
BCIFt. Smith, ARPolicy & Procedure Specialist01/2013 to 01/2015
  • Develops new and revised policies, procedures, process maps and forms for all functional areas that are well-written and which accurately reflect the proper level of detail.
  • Performs the ongoing management of policy recommendations and procedure documentation which includes adhering to a change management process, obtaining approvals for proposed policy changes, publishing approved documentation in proper portals, and maintaining published document version archives
  • Collaborates training of employees on new/updated policies and procedures to ensure consistency across the departments
AFCFt. Smith, AROffice Manager/ HR Assistant01/2011 to 01/2013
  • Ensured the office ran smoothly on a daily basis including managing employees, supplies, maintenance, and equipment
  • Performed general clerical duties including, but not limited to, photocopying, faxing, mailing and filing
  • Processed new employees, including on-boarding, orientation and training
  • Provided employee assistance with changes in benefits and personal preferences
  • Processed reviews, evaluations and pay changes for employees as requested
Propak CorpFt. Smith, ARHuman Resource Coordinator02/2011 to 02/2012
  • Assisted with properly explaining human resources policies and procedures to all employees
  • Answered employee questions during the entrance and exit interview processes
  • Helped training and development staff with all aspects of training coordination
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections
State of ArkansasFt. Smith, ARProgram Eligibility Specialist02/2009 to 02/2011
  • Reviewed referrals for services and interviewed applicants and/or family members to explain eligibility requirements, form completion requirements, and community resources
  • Requested information to determine client eligibility or needs and forwarded requests for approval to appropriate staff in accordance with established procedures
  • Evaluated requests and professional findings, in accordance with policies and procedures, and initiated procedures to grant, modify, deny, or terminate eligibility for assistance
  • Wrote individualized plan of care and contacted participating private and public service providers for assistance
Silver Joe's CorpFt. Smith, ARPurchasing Manager02/2007 to 02/2009
  • Oversaw the procurement of goods, services, and materials for manufacturing and retail, as well as, enforced and interpreted purchasing laws, policies and procedures
  • Assisted with negotiating and maintaining contracts for services and goods provided
  • Experienced in reviewing all formal contracts, Requests for Proposals, Requests for Qualifications, Requests for Quotes and related documents.
City of Ft. SmithFt. Smith, ARAdministrative Coordinator02/2005 to 02/2007
  • Coordinated administrative support for the City of Ft. Smith and supervised other office support staff
  • Managed correspondence, projects, special assignments, calendar, and communications
  • Developed new employee programs, standard operating procedures for department
  • Developed Customer Service Manual and centralized filing system for reporting and licensure
  • Designed electronic file systems and maintained electronic and paper files
Education
Bachelor of Arts:Psychology1995Langston University
  • AA: Sociology
Software Proficiencies
  • Microsoft Office Applications: Excel, Word, Outlook, Publisher, and PowerPoint
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Resume Overview

Companies Worked For:

  • BCI
  • AFC
  • Propak Corp
  • State of Arkansas
  • Silver Joe's Corp
  • City of Ft. Smith

School Attended

  • Langston University

Job Titles Held:

  • Policy & Procedure Specialist
  • Office Manager/ HR Assistant
  • Human Resource Coordinator
  • Program Eligibility Specialist
  • Purchasing Manager
  • Administrative Coordinator

Degrees

  • Bachelor of Arts : Psychology 1995

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