, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Seasoned Policy Management Group Senior Insurance Specialist with excellent planning and problem solving abilities. Offering experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Skills
Advanced Insurance Knowledge
Excellent Written and Verbal Communicator
Staff Management
Business Development
Problem Solving
Time Management
Leadership
Event Planning
Budgeting
Press Releases
Print Advertising
Marketing
Webex
Microsoft Teams
Microsoft Office
Project Management
Adaptability
Decision Making
Huon
AIP
Active Listening
Critical and Creative Thinking
Dedicated Team Member
Customer Complaint Resolution
Experience
06/2015 to CurrentPolicy Management Group Sr. Insurance SpecialistGreat Expressions Dental Centers | Selden, NY,
Licensed Property and Casualty Insurance Agent (TX,CA,NM,NH,VT,ME,VA,PA)
Maintain insurance licensing requirements.
Maintain consistent attendance, punctuality, and adherence.
Assist members with auto and homeowner's policy related questions and concerns.
Assist policyholder's in the maintenance and service of their policies.
Promote awareness of AAA products and services by cross selling to members.
Issue binder's, evidence of insurance, and certificates of insurance as requested.
Consult with members to determine best method to resolve service and billing issues.
Process policy changes.
Selected by management to mentor new hire's and seasoned agent's in advanced training in the AAA University, virtually and on the production floor.
Selected as a team mentor to new hire's and seasoned agent's to do weekly touchpoints.
Selected to do weekly reviews of the team amendments orders for accuracy to prevent errors.
Routinely create presentation's and present ideas to management for process improvements and programs to assist agents with productivity.
Utilize created presentations approved by management to develop, train and assist agent's.
Assist supervisor with hosting calibrations, discuss weekly MSC/PMG communication information and other topics as delegated in team meetings.
Actively seeking new ways to improve customer service.
08/2012 to 06/2015OwnerHealth Solutions | Walsenburg, CO,
Represented, assisted and promoted high profile clients.
Maintained client's confidentiality.
Scheduled and structured client’s private, social and business calendars, managing daily meetings, arranging public appearances as directed by client.
Coordinated and secured travel arrangements, daily itineraries and managed daily meetings.
Co-operated with personnel of client, his/her employer(s) and/or his/her agent.
Compiled research on project or business entities to ensure the client is always prepared for meetings with the correct information to make sound business decisions.
Managed projects and created reports to keep the client updated on the progress of the projects.
Supervised of household staff’s day-to-day activities and liaising with contractors/vendors to arrange for any of the home’s and client's needs.
Prepared and maintained files by tracking and ensuring that all proper paperwork is in the file.
Oversaw the planning and organization of social events.
Coordinated the development of programs with non-profit (501c3) entities.
04/2002 to 08/2012Director of Marketing & Public RelationsCENTURY 21 MIKE BOWMAN, INC | City, STATE,
Managed corporate marketing and public relations department, tradeshow coordination, direct brand management, media relations, corporate positioning, advertising, sales collateral.
Assisted CEO/President with delegated assignments.
Managed planning, development, and implementation of all corporate marketing and public relations functions.
Responsible for editorial direction, design, production, and distribution of all organization publications.
Developed budget plans for the marketing/communications/public relations program
Developed corporate partnerships to generate leads and build brand recognition.
Arranged and directed speaking engagements, meetings and conventions, films or videos.
Coordinated with graphic artists, designers, printers, and other media experts.
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Created and implemented traditional marketing campaigns.
Formulated and launched marketing and promotional campaigns to maximize profits.
Support program outreach by managing marketing communications, public relations to maximize branding initiatives.
Education and Certifications
Expected in 06/2015Licensed Personal Lines Property And Casualty Agent | TX, CA, NM, NH, VT, ME, VA And PATEXAS DEPARTMENT OF INSURANCE, , GPA:
Expected in Project Management Certification | Certified Associate in Project Management (CAPM)®,BROOKHAVEN COLLEGE, , GPA:
Expected in Event Planner Certification | US Career Institute, , GPA:
Expected in Marketing Certification | TOMBALL UNIVERSITY, , GPA:
Expected in State Of Texas Licensed Real Estate Agent | KAPLAN UNIVERSITY, ARLINGTON, TXGPA:
Expected in New Manager Foundations Certification | Project Management Institute, , GPA:
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School Attended
TEXAS DEPARTMENT OF INSURANCE
BROOKHAVEN COLLEGE
US Career Institute
TOMBALL UNIVERSITY
KAPLAN UNIVERSITY
Project Management Institute
Job Titles Held:
Policy Management Group Sr. Insurance Specialist
Owner
Director of Marketing & Public Relations
Degrees
Licensed Personal Lines Property And Casualty Agent
