Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Seasoned Policy Management Group Senior Insurance Specialist with excellent planning and problem solving abilities. Offering experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

  • Advanced Insurance Knowledge
  • Excellent Written and Verbal Communicator
  • Staff Management
  • Business Development
  • Problem Solving
  • Time Management
  • Leadership
  • Event Planning
  • Budgeting
  • Press Releases
  • Print Advertising
  • Marketing
  • Webex
  • Microsoft Teams
  • Microsoft Office
  • Project Management
  • Adaptability
  • Decision Making
  • Huon
  • AIP
  • Active Listening
  • Critical and Creative Thinking
  • Dedicated Team Member
  • Customer Complaint Resolution
06/2015 to Current Policy Management Group Sr. Insurance Specialist Great Expressions Dental Centers | Selden, NY,
  • Licensed Property and Casualty Insurance Agent (TX,CA,NM,NH,VT,ME,VA,PA)
  • Maintain insurance licensing requirements.
  • Maintain consistent attendance, punctuality, and adherence.
  • Assist members with auto and homeowner's policy related questions and concerns.
  • Assist policyholder's in the maintenance and service of their policies.
  • Promote awareness of AAA products and services by cross selling to members.
  • Issue binder's, evidence of insurance, and certificates of insurance as requested.
  • Consult with members to determine best method to resolve service and billing issues.
  • Process policy changes.
  • Selected by management to mentor new hire's and seasoned agent's in advanced training in the AAA University, virtually and on the production floor.
  • Selected as a team mentor to new hire's and seasoned agent's to do weekly touchpoints.
  • Selected to do weekly reviews of the team amendments orders for accuracy to prevent errors.
  • Routinely create presentation's and present ideas to management for process improvements and programs to assist agents with productivity.
  • Utilize created presentations approved by management to develop, train and assist agent's.
  • Assist supervisor with hosting calibrations, discuss weekly MSC/PMG communication information and other topics as delegated in team meetings.
  • Actively seeking new ways to improve customer service.
08/2012 to 06/2015 Owner Health Solutions | Walsenburg, CO,
  • Represented, assisted and promoted high profile clients.
  • Maintained client's confidentiality.
  • Scheduled and structured client’s private, social and business calendars, managing daily meetings, arranging public appearances as directed by client.
  • Coordinated and secured travel arrangements, daily itineraries and managed daily meetings.
  • Co-operated with personnel of client, his/her employer(s) and/or his/her agent.
  • Compiled research on project or business entities to ensure the client is always prepared for meetings with the correct information to make sound business decisions.
  • Managed projects and created reports to keep the client updated on the progress of the projects.
  • Supervised of household staff’s day-to-day activities and liaising with contractors/vendors to arrange for any of the home’s and client's needs.
  • Prepared and maintained files by tracking and ensuring that all proper paperwork is in the file.
  • Oversaw the planning and organization of social events.
  • Coordinated the development of programs with non-profit (501c3) entities.
04/2002 to 08/2012 Director of Marketing & Public Relations CENTURY 21 MIKE BOWMAN, INC | City, STATE,
  • Managed corporate marketing and public relations department, tradeshow coordination, direct brand management, media relations, corporate positioning, advertising, sales collateral.
  • Assisted CEO/President with delegated assignments.
  • Managed planning, development, and implementation of all corporate marketing and public relations functions.
  • Responsible for editorial direction, design, production, and distribution of all organization publications.
  • Developed budget plans for the marketing/communications/public relations program
  • Developed corporate partnerships to generate leads and build brand recognition.
  • Arranged and directed speaking engagements, meetings and conventions, films or videos.
  • Coordinated with graphic artists, designers, printers, and other media experts.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Created and implemented traditional marketing campaigns.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Support program outreach by managing marketing communications, public relations to maximize branding initiatives.
Education and Certifications
Expected in 06/2015 Licensed Personal Lines Property And Casualty Agent | TX, CA, NM, NH, VT, ME, VA And PA TEXAS DEPARTMENT OF INSURANCE, , GPA:
Expected in Project Management Certification | Certified Associate in Project Management (CAPM)®, BROOKHAVEN COLLEGE, , GPA:
Expected in Event Planner Certification | US Career Institute, , GPA:
Expected in Marketing Certification | TOMBALL UNIVERSITY, , GPA:
Expected in State Of Texas Licensed Real Estate Agent | KAPLAN UNIVERSITY, ARLINGTON, TX GPA:
Expected in New Manager Foundations Certification | Project Management Institute, , GPA:
Activities and Honors

ACE 2018 President's Elite - Honoree

AAA Business Resource Group - Rise Up With AAA

Irving Isd/Lady Bird Johnson Middle School -

Campus Improvement Committee

Make A Wish Volunteer - Wish Granter

AAA Car Show - Event Committee

City Of Coppell - Volunteer

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School Attended

  • US Career Institute
  • Project Management Institute

Job Titles Held:

  • Policy Management Group Sr. Insurance Specialist
  • Owner
  • Director of Marketing & Public Relations


  • Licensed Personal Lines Property And Casualty Agent
  • Project Management Certification
  • Event Planner Certification
  • Marketing Certification
  • State Of Texas Licensed Real Estate Agent
  • New Manager Foundations Certification

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