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Policy Council Vice-Chairperson/Representative Resume Example

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POLICY COUNCIL VICE-CHAIRPERSON/REPRESENTATIVE
Professional Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 5 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Proven ability to build relationships and maintain partnerships to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs. Decisive leader promoting operational improvements and positive culture as keys to success. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel.

Able to arrange product and merchandise effectively, and stand long periods of time. Positive nature with excellent people skills.

Work History
Coastal Georgia Area Community Action Authority, Inc - Policy Council Vice-Chairperson/RepresentativeBrunswick, GA11/2019 - Current
  • Vice-Chairperson presides in absence of Chairperson or whenever Chairperson temporarily vacates chair.
  • Develops and implements new strategies and policies in collaboration with executive partners to establish and achieve long-term objectives, providing Coastal Georgia Area Head Start Programs with strong and sustainable organizational leadership. Serving over 800 children.
  • Participates in recruitment screening of Early Head Start and Head Start employees
  • Attends National Head Start Conference and Expo; largest national conference devoted to all things Head Start. Discusses latest developments, innovations, and obstacles in early childhood.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Policy Council implements Head Start Program Performance Standards (Program Governance) for which Head Start/Early Head Start Policy Council is created.
  • Head Start/Early Head Start Policy Council, is to work in partnership with key management staff and governing body to develop, review, and approve or disapprove of policies and procedures.
  • Assist Parent Committees in communicating with parents enrolled in all program options to ensure understanding of rights and responsibilities and opportunities available in Head Start/Early Head Start, and to encourage their participation in program.
  • Assist in recruiting volunteer services from parents, community residents, and community organizations, and assists in mobilization of community resources to meet identified needs.
  • Help establish and maintain procedures for working with Coastal Georgia Area Community Action Authority or delegate agency to resolve community complaints about program.


Best Buy - Multi-Sales Channel Associate/ New HireManhattan, KS11/2013 - 03/2015
  • Tracked all online pickup and delivery orders for Manhattan, Ks and neighboring cities, to ensure that delivery dates and times were met as promised, and ensure customers picked up their in store pick up items on time before defaulting in system.
  • Answered all incoming calls to Best Buy, required knowledge of each department.
  • Avoid transferring customers to other personnel who were actively engaged with customers in store.
  • Responsible for correspondence with other Best Buy locations, their warehouses, and Team Leads in event transfer of item was necessary.
  • Engaged customers and explored possibilities of new technology.
  • Helped customers troubleshoot their devices and explore their devices to maximize their overall experience.
  • Helped answer questions and resolve customer issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand technological devices and provide exceptional customer service.
  • Evaluated quality problems and performed troubleshooting actions to identify and resolve issues.
  • Assisted over 55 clients per day
  • Completed on 15 online sales orders on average per day
Darden Restaurants Olive Garden - Server/Certified TrainerManhattan, Ks07/2010 - 09/2012
  • Made sure all operating standards of restaurant were observed throughout shift such as cleanliness, professional excellence, and food health and safety standards.
  • Implemented 100% Guest satisfaction by making sure each customer's needs were met quickly and with highest level of professionalism.
  • Member of groundbreaking team for this restaurant.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $75.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
DOD Southwest Civilian Processing Center - Office Automation TechnicianFort Riley, KS03/2008 - 03/2009
  • Maintained Service/personnel data records for civilian employees at PINE BLUFF, AR Installation.
  • Managed over 300 Personnel Records
  • When required documents were missing, contacted appropriate service member, or civilian and forwarded inquiries to last installation of assignment.
  • Computed eligibility dates for various types of actions in compliance with regulatory guidance.
  • Received, reviewed, processed, &controlled personnel actions for incoming and departing military personnel at Pine Bluff to determine accuracy, completeness of information, signature, &compliance with applicable regulations.
  • Used word processing software to create and/or edit standard letters, memorandum, &reports.
  • Entered data as provided into database &printed pre-defined database management reports; and/or used standard procedures to send letter via electronic mail &later to verify its receipt.
  • Performed specified functions in accordance with step-by-step instructions.
  • Utilized different software packages, spreadsheets, & databases to perform basic office automation duties.
  • Operated electronic typewriter &word processor to produce work accurately &efficiently.
  • Operated related equipment such as printers, fax machines, &scanners.
  • Transcribed various correspondence & reports from handwritten drafts into proper format, with responsibility for correct spelling, grammar, capitalization, and punctuation.
  • Performed editing functions to incorporate substantive changes made by originators.
  • Transmitted, received, and acknowledged electronic mail and messages.
  • Checked transmittal's for proper clearances.
Skills
  • Organizational Skills
  • Telephone Skills
  • Housekeeping
  • Building Effective Relationships
  • Sales
  • Merchandising
  • Customer Service
  • Research
  • Work Area Maintenance
  • Initiative
  • Communication Skills
  • Listening

Education
2019Barton County Community CollegeGreat Bend, KSAssociate of Science (A.S: Psychology
  • Coursework in Interpersonal Communication; Computer Concepts & Applications; Personal & Community Health; Social Psychology; Abnormal Psychology; Contemporary Social Problems; Marriage and Family; Parenting; Coping with Stress;
  • Graduated with 3.8 GPA
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Resume Overview

Companies Worked For:

  • Coastal Georgia Area Community Action Authority, Inc
  • Best Buy
  • Darden Restaurants Olive Garden
  • DOD Southwest Civilian Processing Center

School Attended

  • Barton County Community College

Job Titles Held:

  • Policy Council Vice-Chairperson/Representative
  • Multi-Sales Channel Associate/ New Hire
  • Server/Certified Trainer
  • Office Automation Technician

Degrees

  • Associate of Science (A.S : Psychology

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