Policy And Procedure Writer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional seeking to obtain a job in a hard working environment, so that I can bring a team player attitude through strong communication and writing skills.
  • Microsoft Word, Excel, and Power Point, Visio and SnagIt
  • Proficient in multi-tasking and time management
Policy and Procedure Writer, to Current
Lifesteps, Inc.Jeannette, PA,
  • Provided onsite training.
  • Created Policies, Procedures, and Work Instructions, through Microsoft word per company needs and regulations.
  • Worked with SnagIt to modify screenshots and used for directions in work instructions.
  • Worked with Visio to create the visual process for procedures and policies.
  • Gathered pertinent information from experts about the various departments in order to create documents.
  • Conducted meetings with team members and those within the company of all levels.
  • Successfully led key projects which resulted in me having the most documents approved by management.
Event Specialist, 05/2015 to 08/2015
RiskalyzeAustin, TX,
  • Managed and maintained successful conferencing calls and events.
  • Discussed with clients their goals for the conference.
  • Answer and place participant lines in an efficient manner to their specified calls.
  • Provide necessary follow-ups on quality issues.
  • Keep up to date on software and knowledge of the system.
Barista, 10/2014 to Current
Guest Services, Inc.Hopkinton, MA,
  • Work in a team-orientated and multi task environment.
  • Address various conflicts with patrons and coworkers.
  • Create various types of beverages during busy and non-busy times.
  • Clean bathrooms, floors, espresso machines, and various dishes and equipment.
  • Get the store ready for opening as well as prepping for close.
  • Providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
Education and Training
Bachelor of Arts: English and Writing, Expected in 2014
Indiana Wesleyan University - Marion, IN
*Sigma Tau Delta Recipient Fall 2013
*Studied abroad in Italy Spring 2014
*Participated in a 3 week writing class in Ireland May 2013
Concentrated in nonfiction writing, magazine writing, and children's stories
Beginner of Italian and Spanish

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Indiana Wesleyan University
Job Titles Held:
  • Policy and Procedure Writer
  • Event Specialist
  • Barista
  • Bachelor of Arts