Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Organized Law Enforcement Sergeant and Academy Instructor with over 19 years of experience. Expert in Criminal Justice and Public Administration training with extensive online educational knowledge of Blackboard and Power DMS learning management systems, Outlook, Microsoft Word, and Excel use. I have developed and taught courses in a multitude of law enforcement industry procedures.

Adept at budgeting, performing personnel management as well as operational management. Sound knowledge of security standards, policies, and procedures. Excellent active listening and time management abilities. Excellent relationship-building, communication and conflict management skills.

Proven Instruction in both online and in class, and ready to teach students to succeed, learn, and serve others within their communities. I am seeking a position where I can be dedicated to the education of the student.

Skills
  • Online training experience
  • Project implementation
  • Instructional Design
  • Training program development
  • Customer Service
  • Team Management
  • Classroom expertise
Education
University of Colorado At Denver Denver, CO, Expected in 05/2015 Master of Science : Criminal Justice - GPA :
  • Graduated with 3.8519% GPA
  • Member of MCJ Alpha Phi Sigma - Kappa Xi - Criminal Justice Honor Society President - 2013-2015
  • Thesis: Jefferson County Sheriff's Office Mandatory Arrest Policy for Domestic Violence
  • Graduated Magna cum Laude
  • Dean's List - 2013-2015
  • Graduated in Top 5% of Class
  • Majored in Criminal Justice
  • Recipient of Flying Solo Scholarship
University of Colorado At Denver Denver, CO, Expected in 05/2015 Master of Science : Public Administration - GPA :
  • Thesis: Jefferson County Sheriff's Office Mandatory Arrest Policy for Domestic Violence
  • Member of Pi Alpha Alpha - Public Administration Honor Society Member
  • Graduated Magna cum Laude
  • Graduated in Top 5% of Class
  • Dean's List 2013-2015
  • Recipient of Flying Solo Scholarship
  • Coursework in Public policy, Government and Leadership
  • Graduated with 3.819% GPA
University of Colorado Denver Denver, CO, Expected in 05/2011 Bachelor of Arts : Sociology - GPA :
  • Thesis: A Sociological Perspective between Religions and Marriage: What are the Impacts of the Religion on Divorce?
  • Graduated Magna cum Laude
  • Graduated with 3.516% GPA
  • Coursework in Sociology, Psychology, and Liberal Arts
  • Majored in Sociology
  • Dean's List 2009-2011
Work History
Worcester Polytechnic Institute - Police Sergeant
Worcester, MA, 07/2001 - Current
  • Accompany Deputes during shifts to evaluate performance and resolve incorrect behaviors
  • Oversee more than 50 criminal investigations each year, specializing in Detentions Facility related cases, such as PREA, assaults, suicides, thefts, etc
  • Manage team of 10-13 employees across three special units, along with supervising assisting shift averaging 40 Deputies daily within Detentions division; including establishing and enforcing performance policies
  • Lead shift Briefings to inform officers of important considerations such as specific individuals of note
  • Teach during Briefings, Briefing Training on various topics, decided upon by Chief of division
  • Evaluate case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases
  • Maintain accountability and streamline oversight of more than $1- million in equipment and supplies of Booking Unit
  • Monitor 6 databases for new reports and reviewed or approved findings
  • Developed strategies based on first-hand knowledge and experience in medical and law enforcement training, to advance safety policies and procedures
  • Developed, implemented and controlled emergency response training, drills and overall plans
Asml N.V. - Training Development Coordinator
Manassas, VA, 01/2013 - Current
  • Coordinated workshops for employees to better understand mission, streamlining daily activities and aligning employee and organization's priorities
  • Created and oversaw Sworn training programs for Patrol, Investigations, Support, and Detentions Divisions
  • Utilized Police One and Power DMS online training platforms to design courses for Sworn personnel and increase organization's retention and productivity rates
  • Identified Deputies with specific skill sets to be recommended for Instructors, which ultimately raises them to Master or Technician levels within Sheriff's Office. This further allows financial savings to Sheriff's Office by utilizing JCSO personnel for teaching capabilities
  • Developed curricula, instructions, documentation and written tests for sworn training courses as well as Department Certified Police Academies. This includes topics such as, CPR, TCC - Tactical Casualty Care, PREA, Communication Skills, Motivational Learning, various leadership courses, and multitude of skills courses associated with law enforcement and criminal justice studies
  • Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving excellence in training
  • Wrote training manuals for Sworn employees and positions according to strict policy guidelines and protocols
  • Advised executives on best practices for employee growth and productivity goals, consistently helping to achieve Sheriff's mission, vision, and values
  • Ensured proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
  • Analyzed Sheriff's Office training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in excellence in training
  • Trained and mentored approximately 100 new personnel hired annually to fulfill various roles. Ran 4 Department Certified Police Academies in just one year. On average, academies are ran 2-3 year
  • Created curricula, instructions, documents and written tests for various types of training courses. Was Academy Coordinator in addition to being Sworn Training Coordinator during year of 2019
  • Wrote contracts for Sheriff's Office employees, working towards satisfactory agreement between executives, employees and personal goals
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity
Life Ems - CPR Instructor
Fennville, MI, 12/2001 - Current
  • Lead approximately 20 CPR Instructors annually for Jefferson County Sheriff's Office
  • Training Center Faculty Lead for Jefferson County Sheriff's Office
  • Strive to continuously update course strategies and content based on current trends and technological advancements in healthcare
  • Contribute educational and clinical expertise to help optimize training courses and boost student learning
  • Support student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits
  • Educate fellow CPR Instructors who are also Deputies for JCSO on successful methods for performing CPR and TCCC techniques
  • Assess student knowledge levels and abilities with detailed assessments
  • Oversee practical and lecture environments to help students advance knowledge and abilities
  • Coordinate with CPR team in developing project plans for prioritized initiatives
  • Manage quality assurance program including on site evaluations, internal audits and customer surveys
  • Created CPR and Tactical Casualty Care proposal to create operational improvements that resulted in significant savings for organization
  • Resolve conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Identify and resolve process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Devote special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Institute innovative processes to contribute to long-term plans for organization business processes that promote mission and values
  • Partner with cross-functional teams to conduct thorough discovery and due diligence on existing processes. Always learning newest techniques through American Heart Association
  • Provide observations and performed tests at various stages according to quality control plan
  • Inspect inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Develop standard operating procedures and document workflows for current and future process steps
  • Assist in maintaining annual Memorandum of Understanding (MOU) with County Attorney, on behalf of Sheriff for benefit of maintaining accuracy of goals associated with First Responder positions within Sheriff's Office
  • Liaison with Training Staff to organize and perform annual quality standard training for new and existing staff
  • Adhere to established policies, procedures and compliance for satisfactory audit rating
  • Lead CPR and TCCC team in delivery of annual tactical training project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Develop and executed plans to monitor standard process adherence
  • Improved quality processes for increased efficiency and effectiveness
  • Develop team communications and information for Instructor training meetings
  • Follow quality standards and procedures to minimize errors and maximize customer satisfaction
  • Determine and recommend methods to address improvement opportunities
  • Conduct training and change management processes to improve operations
  • Evaluate quality problems and perform Instructor evaluations to identify and resolve issues
American Medical Response - Emergency Medical Technician-Basic
Bronx, NY, 06/2000 - Current
  • Administer cardiopulmonary resuscitation, including use of automated external defibrillators
  • Report both verbally and in writing observations and medical care administered to patient on scene and in transit
  • Perform interventions during medical complaints of patients, including altered mental status, respiratory distress, allergic reaction, seizures and psychological crises
  • Assess emergency scenes to identify any ongoing safety risks, mechanism of injury or nature of illness and total number of patients
  • Create safe traffic conditions at emergency site by placing road flares, removing debris and redirecting traffic
  • While on Rescue Base, drove ambulance to location specified by dispatchers, determining most expeditious route based on traffic and weather conditions
  • Assist patients with administration of prescribed medications, including sublingual nitroglycerin, epinephrine auto-injectors and hand-held aerosol inhalers
  • Securely transferred patients from emergency site using stretchers, continuing emergency care while en route to medical facility
  • Administer on-the-spot physical assessments to determine nature and extent of injury or illness and effectively prioritize required emergency care
  • Administer tests and medication to stabilize patients in field or in transit
  • Communicate with lucid patients to gather incident and medical history information
  • Conduct equipment and vehicle checks to maintain continuous and safe operation
  • Operate emergency vehicles to transport critical patients
  • Develop and establish rapport with coworkers and local hospital staff to facilitate efficient patient care
  • Execute well-informed critical decision making in high-pressure situations
  • Demonstrate strong commitment to quality care through continuous training and development
  • Evaluate patient vital signs and status to determine care needs
  • Monitor patient status during ambulance transport and transfer
  • Assess situation severity of emergent medical incidents and provided care accordingly
  • Worked in Emergency room setting as Emergency Medical Technician as well
  • Perform IV - Intravenous certification since July of 2000
  • Executed well-informed critical decision making in high-pressure situations
  • Administered on-the-spot physical assessments to determine nature and extent of injury or illness and effectively prioritize required emergency care
  • Monitored patient status during ambulance transport and transfer
Accomplishments
  • 2019 National Institute of Corrections – Mid-Level Management
  • 2019 Leadership for Police Officers
  • 2019 Promotion to Sergeant
  • 2018 Leadership Journey
  • 2018 Strength Finders – Leadership Course
  • 2017 BOWMAC – Critical Incident Training
  • 2017 Traumas in Law Enforcement – Peer Support related course
  • 2016 Lead Administrator for Police One Academy online training software solution
  • 2016 American Heart Association – Lead Regional Training Center Faculty (CPR) Re-certification
  • 2016 Project Management Professional Course
  • 2015 Emergency Medical Technician re-certification – EMT - 2001
  • 2014 ADORE FTI Software Training Conference – Master FTI Software Administrator training
  • 2012 Master Field Training Instructor Coordinator for JCSO
  • 2010 Tactical Combat Casualty Care (TCCC) Instructor course – Lead Instructor
  • 2014 Critical Incident Stress Management – coincides with Peer Support Team
  • 2012 Lead Administrator for MdE/ADORE FTI software solution
  • 2012 FBI – LEEDA - Leadership for Police Officers
  • 2011 Peer Support Training/ Crisis Intervention Team
  • 2010 Good to Great Leadership Course
  • 2008 Situational Leadership
  • 2006 Introduction to Supervision
  • 2004 Gang Unit Team member
  • 2001 Jefferson County Sheriff’s Office Police Academy
  • 2000 Exempla Lutheran Emergency Medical Technician Certification
  • Develop, facilitate, and coordinate all training in accordance with Colorado POST Rule 28, House Bill 1287, and JCSO Policy and Procedures.
  • Developed a 12-cycle in-service training program to accommodate all mandates, while also bridging gaps between divisions, minimizing overtime, and creating a "de-siloing" effect for training.
  • Develop, facilitate, and coordinate all Supervisor/ Leadership in-service training for 130 supervisors.
  • Facilitate all outside career development training courses such as Northwestern Command School, Peer Support training, Cellular Technology Investigations.
  • Facilitate every outside vendor course requested for sworn personnel, by any division.
  • Deputy Director for Special Olympics - All Jefferson County Law Enforcement agencies.
  • Assist with the coordination and volunteering with Special Olympic events throughout the County.
  • Assist other agencies, as well as the Special Olympics Executive Board.
  • Past Board Member of Colorado POST Greater Metro Region Training Board - 2014-2019.
  • Master Field Training Instructor - 1 of 8 in the entire organization.
  • Crime Scene Technician (CST).
  • Crisis Intervention Team (CIT).
  • Crisis Intervention Team Coach (CIT Coach.
  • Peer Support Team Member.
  • Liaison for Physician Advisor - St.Anthony's Hospital
  • CPR/First Aid/AED and TCCC Lead Instructor for the Regionalized Police Academy, Department Certified Academy, and in-service training.
  • Lead the hiring process, taught, and been responsible for the certification of all JCSO CPR Instructors for the past 12 years.
  • Regional Training Center Faculty member for the American Heart Association for JCSO.
  • Lead the hiring process, taught, and been responsible as the lead TCCC Instructor for the past 5 years; since the inception of Tactical Combat Casualty Care in 2012.
  • Was the lead Administrator/ Facilitator of PoliceOne Academy online software instruction for all sworn personnel.
  • Was the lead Administrator/ Facilitator of MdE ADORE Field Training Instruction software solution records management system.
  • Was the Administrator for Power DMS, online records management for the Training Unit.
  • Am very familiar with Blackboard and other academic online instruction, as I primarily completed my Bachelors, and both Masters through online instruction.
  • Past College Course Instruction.
  • Substituted Criminal Justice courses for Instructors at Westwood College.
Affiliations
  • Alpha Phi Sigma - Kappa Xi - Criminal Justice Honor Society - Alumni President
  • Pi Alpha Alpha - School of Public Affairs - Public Administration Honor Society - Alumni
  • Maternal Order of Police
  • Deputy Director of Special Olympics - Sit on Executive State Council for Special Olympics of Colorado

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Resume Overview

School Attended

  • University of Colorado At Denver
  • University of Colorado At Denver
  • University of Colorado Denver

Job Titles Held:

  • Police Sergeant
  • Training Development Coordinator
  • CPR Instructor
  • Emergency Medical Technician-Basic

Degrees

  • Master of Science
  • Master of Science
  • Bachelor of Arts

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