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Police Records Supervisor Resume Example

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POLICE RECORDS SUPERVISOR
Summary

Dedicated and meticulous professional offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

Skills
  • Proficient in CLETS (California Law Enforcement Telecommunication System) CJIC ( Criminal Justice Information Control System), CSAR ( California Sex, Arson Registry), CPRA ( California Public Records Act), Subpoena Duces Tecum requests, Criminal background checks.
  • Proficient in completing statistical data reports for State, Federal, and Department as well as all Clery Act requests.
  • Strong Administrative and interpersonal skills.
  • Ability to handle multiple conflicting priorities simultaneously.
  • Excellent communication, organizational skills, and problems solving abilities
  • Proficient in various computer programs. (i.e MS Office, Excel, Outlook, Laserfische, File and data retrieval systems, MS Access)
  • Decision-making
  • Report writing
  • Data entry
  • Scheduling and calendar management
  • Critical thinking
  • Organizational skills
  • Reliable and trustworthy
  • Troubleshooting
  • Planning
  • Multitasking
  • Active listening
  • Friendly, positive attitude
  • Excellent customer service and problems solving abilities.
  • Ability to coordinate projects and work independently, as well as being a good team player.
  • Problem resolution
Experience
12/2017 - CurrentPolice Records SupervisorCompany Name | City, State
  • Supervise, directs, optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance to monitor progress and productivity, motivate staff to improve productivity and recommend promotions, corrective, or disciplinary actions.
  • Applies contemporary business office principles and methods to provide a high level of customer service
  • Performs the duties of a Police Records Specialist as required and personally handles complex, difficult or confidential tasks as appropriate
  • Maintains audit trails and internal control system for criminal history information
  • Implements training and procedures to insure the security of criminal justice information
  • Responsible for the preservation and storage of property and evidence in compliance with law and departmental procedures
  • Prepares or supervises the preparation of monthly and annual police statistical reports for the department, as well as for Federal, State and local agencies
  • Reviews and recommends fees for police records services; prepares and presents staff reports and assists in presentation of Council reports
  • Occasionally serves as Acting Support Services Manager or Communications Supervisor in the absence of these employees
  • Assists in preparation of the annual budget and monitors expenditures
  • Research, prepares and recommends revisions to written Department policies and procedures and City ordinances pertaining to areas of assigned responsibility
  • Assist in developing and implementing new procedures, goals and objectives
  • Applies laws, court decisions, rules and regulations on the use and confidentiality of information
  • Coordinates records activities for the Department, as well as outside agencies
  • Authorize bills for payment
  • Identify needs and oversee the training of Records unit employees
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Spearheaded the implementation of the new Records Management System for the Department in 2018. Created department workflows for report writing, reviewing, approving and gathering statistical data in compliance with Department of Justice and Federal Bureau of Investigation reporting.
  • Receive and reviews all records and media for all Civil, Criminal, Federal Subpoenas Duces Tecum, California Public Records Act requests, and apply redactions when applicable in compliance with department release of information policy and in consultation with the City Attorney.
10/2013 - 12/2017Police Records SpecialistCompany Name | City, State
  • Under general supervision, to perform a wide variety of clerical duties including:.
  • Compile monthly and annual reports of departmental activities and DOJ Stats.
  • Train all newly hired Records Specialists.
  • Receive complaints and answers questions at public lobby counter; receives written and telephone requests from the public and criminal justice agencies regarding police records.
  • Prepare correspondence, reports and documents.
  • File reports, case records, and other material; process traffic citations and accident reports.
  • May be required to assist in the transportation and care of same sex suspects and prisoners.
  • Perform body searches, assists in transportation and care of juveniles.
  • Receive routine and emergency calls for service.
  • Dispatch emergency equipment; prepare complaints and retrieve evidence.
  • Appears in court to testify on statements taken or witnessed.
  • Fingerprint applicants and registrants; transmit and receives messages via telephone, radio, and computer; process warrants of arrest; take bail; microfilms and maintain records.
  • Relieve communication center as necessary.
06/2013 - 10/2013ADMINISTRATIVE ASSISTANT IICompany Name | City, State
  • Providing executive secretarial services.
  • Making travel arrangements.
  • Executing and managing third party vendor contracts.
  • Purchasing and managing all office supplies.
  • Compiling data and ensuring accuracy of fixed and leased assets for bi-annual audits; and Greeting VIP visitors and preparing office for formal meetings.
  • Provide US IP Center(Silicon Valley) with accounting support, including: Submitting expense reports.
  • Monitoring office budget and expenses.
  • Submitting budgeting forecast; and Constructing and submitting monthly financial and activity reports.
02/2006 - 06/2013Case Manager IICompany Name | City, State

PACEPP- Professional Association for Childhood Education Alternative Payment Program

  • Assessing family needs and referring families to appropriate community resources.
  • Coordinated support services and optimized communication between Santa Clara County Family and Children Services and families receiving county assistance programs for low income families.
  • Educating and providing technical assistance to childcare providers and families regarding program procedures, policies and other related issues.
  • Enrolling and maintaining records of childcare providers, children and families in our State funded childcare subsidy program in both paper file and database records.
  • Processing childcare provider payments accurately and in a timely manner.
  • Preparing monthly enrollment, fiscal, and other ad hoc reports as required.
  • Assist in general office duties including answering phones, filing, mailing etc.
  • Provide exceptional customer service and maintain a high level of integrity.
Education and Training
06/2005Bachelor of Arts: Sociology, Social Services, Asian American Studies
University Of California, Davis | City
04/2003Associate of Arts: Liberal Arts And Social Services
De Anza College | City
Civilian Leadership Certificate: Civilian Leadership
Civilian Leadership Institute | City
09/2015Practical Responses To People With Mental Illness
Training For Safety, Inc | City
  • Completed professional development in Mental Health Awareness
02/2016Public Records Act
California Peace Officers Association | City
12/2017Leadership Training Program
Northern California HIDTA Course | City
09/2018Training For Trainers
DOJ CLETS Training For Trainers | City
01/2019P.O.S.T Certified Records
Contra Costa Office Of The Sheriffs POST | City
03/2019P.O.S.T Certified Records Supervisor
Contra Costa County Office Of The Sheriff POST | City
05/2019Crime Stats/ DOJ & FBI
PRI Management Group | City
05/2019Criminal Justice Information Control System
Security Coordinator For CJIC | City
12/2018Basic Evidence Management For Supervisors
Evidence Management For Law Enforcement | City
11/2020Capitol Communities- Legislative Impact
California Peace Officers Association | City

California legislative impact and changes in statutory laws enacted in 2021.

Activities and Honors
  • Current member of the CLEARS - California Law Enforcement Association of Records Supervisors
  • Current member of CCUG -California CLETS User Group
  • Current member of CCJWSA -California Criminal Justice Warrant Services Association
  • Interned for the Bill Wilson Center as a Restorative Justice Intern working with the troubled youths.
  • Volunteered with the Victims Witness Child Abuse Symposium
  • City of San Jose Mayor's Gang Task Force
  • Participant and organizer for Law Enforcement Torch Run and Polar Plunge for the Special Olympics
Certifications
  • Certified Department of Justice California Law Enforcement Telecommunication System ( CLETS) trainer
  • Certified County Justice System trainer and system administrator for the Department
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Resume Overview

School Attended

  • University Of California, Davis
  • De Anza College
  • Civilian Leadership Institute
  • Training For Safety, Inc
  • California Peace Officers Association
  • Northern California HIDTA Course
  • DOJ CLETS Training For Trainers
  • Contra Costa Office Of The Sheriffs POST
  • Contra Costa County Office Of The Sheriff POST
  • PRI Management Group
  • Security Coordinator For CJIC
  • Evidence Management For Law Enforcement

Job Titles Held:

  • Police Records Supervisor
  • Police Records Specialist
  • ADMINISTRATIVE ASSISTANT II
  • Case Manager II

Degrees

  • 06/2005 Bachelor of Arts : Sociology, Social Services, Asian American Studies
    04/2003 Associate of Arts : Liberal Arts And Social Services
    Civilian Leadership Certificate : Civilian Leadership
    09/2015 Practical Responses To People With Mental Illness
    02/2016 Public Records Act
    12/2017 Leadership Training Program
    09/2018 Training For Trainers
    01/2019 P.O.S.T Certified Records
    03/2019 P.O.S.T Certified Records Supervisor
    05/2019 Crime Stats/ DOJ & FBI
    05/2019 Criminal Justice Information Control System
    12/2018 Basic Evidence Management For Supervisors
    11/2020 Capitol Communities- Legislative Impact

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