, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Dedicated and meticulous professional offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Skills
Proficient in CLETS (California Law Enforcement Telecommunication System) CJIC ( Criminal Justice Information Control System), CSAR ( California Sex, Arson Registry), CPRA ( California Public Records Act), Subpoena Duces Tecum requests, Criminal background checks.
Proficient in completing statistical data reports for State, Federal, and Department as well as all Clery Act requests.
Strong Administrative and interpersonal skills.
Ability to handle multiple conflicting priorities simultaneously.
Excellent communication, organizational skills, and problems solving abilities
Proficient in various computer programs. (i.e MS Office, Excel, Outlook, Laserfische, File and data retrieval systems, MS Access)
Decision-making
Report writing
Data entry
Scheduling and calendar management
Critical thinking
Organizational skills
Reliable and trustworthy
Troubleshooting
Planning
Multitasking
Active listening
Friendly, positive attitude
Excellent customer service and problems solving abilities.
Ability to coordinate projects and work independently, as well as being a good team player.
Problem resolution
Experience
Police Records Supervisor, 12/2017 - Current City Of Longview – Longview, WA,
Supervise, directs, optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Evaluated employee job performance to monitor progress and productivity, motivate staff to improve productivity and recommend promotions, corrective, or disciplinary actions.
Applies contemporary business office principles and methods to provide a high level of customer service
Performs the duties of a Police Records Specialist as required and personally handles complex, difficult or confidential tasks as appropriate
Maintains audit trails and internal control system for criminal history information
Implements training and procedures to insure the security of criminal justice information
Responsible for the preservation and storage of property and evidence in compliance with law and departmental procedures
Prepares or supervises the preparation of monthly and annual police statistical reports for the department, as well as for Federal, State and local agencies
Reviews and recommends fees for police records services; prepares and presents staff reports and assists in presentation of Council reports
Occasionally serves as Acting Support Services Manager or Communications Supervisor in the absence of these employees
Assists in preparation of the annual budget and monitors expenditures
Research, prepares and recommends revisions to written Department policies and procedures and City ordinances pertaining to areas of assigned responsibility
Assist in developing and implementing new procedures, goals and objectives
Applies laws, court decisions, rules and regulations on the use and confidentiality of information
Coordinates records activities for the Department, as well as outside agencies
Authorize bills for payment
Identify needs and oversee the training of Records unit employees
Mentored new employees and delivered constructive feedback to increase understanding of job duties.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Spearheaded the implementation of the new Records Management System for the Department in 2018. Created department workflows for report writing, reviewing, approving and gathering statistical data in compliance with Department of Justice and Federal Bureau of Investigation reporting.
Receive and reviews all records and media for all Civil, Criminal, Federal Subpoenas Duces Tecum, California Public Records Act requests, and apply redactions when applicable in compliance with department release of information policy and in consultation with the City Attorney.
Police Records Specialist, 10/2013 - 12/2017 City Of Boulder – Boulder, CO,
Under general supervision, to perform a wide variety of clerical duties including:.
Compile monthly and annual reports of departmental activities and DOJ Stats.
Train all newly hired Records Specialists.
Receive complaints and answers questions at public lobby counter; receives written and telephone requests from the public and criminal justice agencies regarding police records.
Prepare correspondence, reports and documents.
File reports, case records, and other material; process traffic citations and accident reports.
May be required to assist in the transportation and care of same sex suspects and prisoners.
Perform body searches, assists in transportation and care of juveniles.
Receive routine and emergency calls for service.
Dispatch emergency equipment; prepare complaints and retrieve evidence.
Appears in court to testify on statements taken or witnessed.
Fingerprint applicants and registrants; transmit and receives messages via telephone, radio, and computer; process warrants of arrest; take bail; microfilms and maintain records.
Relieve communication center as necessary.
ADMINISTRATIVE ASSISTANT II, 06/2013 - 10/2013 Svb Financial Group – Tempe, AZ,
Providing executive secretarial services.
Making travel arrangements.
Executing and managing third party vendor contracts.
Purchasing and managing all office supplies.
Compiling data and ensuring accuracy of fixed and leased assets for bi-annual audits; and Greeting VIP visitors and preparing office for formal meetings.
Provide US IP Center(Silicon Valley) with accounting support, including: Submitting expense reports.
Monitoring office budget and expenses.
Submitting budgeting forecast; and Constructing and submitting monthly financial and activity reports.
Case Manager II, 02/2006 - 06/2013 Christiana Care Health System – Woodstown, NJ,
PACEPP- Professional Association for Childhood Education Alternative Payment Program
Assessing family needs and referring families to appropriate community resources.
Coordinated support services and optimized communication between Santa Clara County Family and Children Services and families receiving county assistance programs for low income families.
Educating and providing technical assistance to childcare providers and families regarding program procedures, policies and other related issues.
Enrolling and maintaining records of childcare providers, children and families in our State funded childcare subsidy program in both paper file and database records.
Processing childcare provider payments accurately and in a timely manner.
Preparing monthly enrollment, fiscal, and other ad hoc reports as required.
Assist in general office duties including answering phones, filing, mailing etc.
Provide exceptional customer service and maintain a high level of integrity.
Education and Training
Bachelor of Arts: Sociology, Social Services, Asian American Studies, Expected in 06/2005 - University Of California, Davis - Davis, CA, GPA:
Associate of Arts: Liberal Arts And Social Services, Expected in 04/2003 - De Anza College - Cupertino, CA, GPA:
Civilian Leadership Certificate: Civilian Leadership, Expected in - Civilian Leadership Institute - Los Angeles, CA, GPA:
: Practical Responses To People With Mental Illness, Expected in 09/2015 - Training For Safety, Inc - POST, GPA:
Completed professional development in Mental Health Awareness
: Public Records Act, Expected in 02/2016 - California Peace Officers Association - Atherton, CA, GPA:
: Leadership Training Program, Expected in 12/2017 - Northern California HIDTA Course - Mountain View, CA, GPA:
: Training For Trainers, Expected in 09/2018 - DOJ CLETS Training For Trainers - Department Of Justice, GPA:
: P.O.S.T Certified Records, Expected in 01/2019 - Contra Costa Office Of The Sheriffs POST - Pittsburg, CA, GPA:
: P.O.S.T Certified Records Supervisor , Expected in 03/2019 - Contra Costa County Office Of The Sheriff POST - Pittsburg, CA, GPA:
: Crime Stats/ DOJ & FBI, Expected in 05/2019 - PRI Management Group - Watsonville Police Department, GPA:
: Criminal Justice Information Control System , Expected in 05/2019 - Security Coordinator For CJIC - County Of Santa Clara, GPA:
: Basic Evidence Management For Supervisors, Expected in 12/2018 - Evidence Management For Law Enforcement - Fresno Sheriff's Office, GPA:
: Capitol Communities- Legislative Impact, Expected in 11/2020 - California Peace Officers Association - WebEx, GPA:
California legislative impact and changes in statutory laws enacted in 2021.
Activities and Honors
Current member of the CLEARS - California Law Enforcement Association of Records Supervisors
Current member of CCUG -California CLETS User Group
Current member of CCJWSA -California Criminal Justice Warrant Services Association
Interned for the Bill Wilson Center as a Restorative Justice Intern working with the troubled youths.
Volunteered with the Victims Witness Child Abuse Symposium
City of San Jose Mayor's Gang Task Force
Participant and organizer for Law Enforcement Torch Run and Polar Plunge for the Special Olympics
Certifications
Certified Department of Justice California Law Enforcement Telecommunication System ( CLETS) trainer
Certified County Justice System trainer and system administrator for the Department
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