Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated and meticulous professional offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.

  • Proficient in CLETS (California Law Enforcement Telecommunication System) CJIC ( Criminal Justice Information Control System), CSAR ( California Sex, Arson Registry), CPRA ( California Public Records Act), Subpoena Duces Tecum requests, Criminal background checks.
  • Proficient in completing statistical data reports for State, Federal, and Department as well as all Clery Act requests.
  • Strong Administrative and interpersonal skills.
  • Ability to handle multiple conflicting priorities simultaneously.
  • Excellent communication, organizational skills, and problems solving abilities
  • Proficient in various computer programs. (i.e MS Office, Excel, Outlook, Laserfische, File and data retrieval systems, MS Access)
  • Decision-making
  • Report writing
  • Data entry
  • Scheduling and calendar management
  • Critical thinking
  • Organizational skills
  • Reliable and trustworthy
  • Troubleshooting
  • Planning
  • Multitasking
  • Active listening
  • Friendly, positive attitude
  • Excellent customer service and problems solving abilities.
  • Ability to coordinate projects and work independently, as well as being a good team player.
  • Problem resolution
Police Records Supervisor, 12/2017 - Current
City Of Longview Longview, WA,
  • Supervise, directs, optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance to monitor progress and productivity, motivate staff to improve productivity and recommend promotions, corrective, or disciplinary actions.
  • Applies contemporary business office principles and methods to provide a high level of customer service
  • Performs the duties of a Police Records Specialist as required and personally handles complex, difficult or confidential tasks as appropriate
  • Maintains audit trails and internal control system for criminal history information
  • Implements training and procedures to insure the security of criminal justice information
  • Responsible for the preservation and storage of property and evidence in compliance with law and departmental procedures
  • Prepares or supervises the preparation of monthly and annual police statistical reports for the department, as well as for Federal, State and local agencies
  • Reviews and recommends fees for police records services; prepares and presents staff reports and assists in presentation of Council reports
  • Occasionally serves as Acting Support Services Manager or Communications Supervisor in the absence of these employees
  • Assists in preparation of the annual budget and monitors expenditures
  • Research, prepares and recommends revisions to written Department policies and procedures and City ordinances pertaining to areas of assigned responsibility
  • Assist in developing and implementing new procedures, goals and objectives
  • Applies laws, court decisions, rules and regulations on the use and confidentiality of information
  • Coordinates records activities for the Department, as well as outside agencies
  • Authorize bills for payment
  • Identify needs and oversee the training of Records unit employees
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Spearheaded the implementation of the new Records Management System for the Department in 2018. Created department workflows for report writing, reviewing, approving and gathering statistical data in compliance with Department of Justice and Federal Bureau of Investigation reporting.
  • Receive and reviews all records and media for all Civil, Criminal, Federal Subpoenas Duces Tecum, California Public Records Act requests, and apply redactions when applicable in compliance with department release of information policy and in consultation with the City Attorney.
Police Records Specialist, 10/2013 - 12/2017
City Of Boulder Boulder, CO,
  • Under general supervision, to perform a wide variety of clerical duties including:.
  • Compile monthly and annual reports of departmental activities and DOJ Stats.
  • Train all newly hired Records Specialists.
  • Receive complaints and answers questions at public lobby counter; receives written and telephone requests from the public and criminal justice agencies regarding police records.
  • Prepare correspondence, reports and documents.
  • File reports, case records, and other material; process traffic citations and accident reports.
  • May be required to assist in the transportation and care of same sex suspects and prisoners.
  • Perform body searches, assists in transportation and care of juveniles.
  • Receive routine and emergency calls for service.
  • Dispatch emergency equipment; prepare complaints and retrieve evidence.
  • Appears in court to testify on statements taken or witnessed.
  • Fingerprint applicants and registrants; transmit and receives messages via telephone, radio, and computer; process warrants of arrest; take bail; microfilms and maintain records.
  • Relieve communication center as necessary.
Svb Financial Group Tempe, AZ,
  • Providing executive secretarial services.
  • Making travel arrangements.
  • Executing and managing third party vendor contracts.
  • Purchasing and managing all office supplies.
  • Compiling data and ensuring accuracy of fixed and leased assets for bi-annual audits; and Greeting VIP visitors and preparing office for formal meetings.
  • Provide US IP Center(Silicon Valley) with accounting support, including: Submitting expense reports.
  • Monitoring office budget and expenses.
  • Submitting budgeting forecast; and Constructing and submitting monthly financial and activity reports.
Case Manager II, 02/2006 - 06/2013
Christiana Care Health System Woodstown, NJ,

PACEPP- Professional Association for Childhood Education Alternative Payment Program

  • Assessing family needs and referring families to appropriate community resources.
  • Coordinated support services and optimized communication between Santa Clara County Family and Children Services and families receiving county assistance programs for low income families.
  • Educating and providing technical assistance to childcare providers and families regarding program procedures, policies and other related issues.
  • Enrolling and maintaining records of childcare providers, children and families in our State funded childcare subsidy program in both paper file and database records.
  • Processing childcare provider payments accurately and in a timely manner.
  • Preparing monthly enrollment, fiscal, and other ad hoc reports as required.
  • Assist in general office duties including answering phones, filing, mailing etc.
  • Provide exceptional customer service and maintain a high level of integrity.
Education and Training
Bachelor of Arts: Sociology, Social Services, Asian American Studies, Expected in 06/2005
University Of California, Davis - Davis, CA,
Associate of Arts: Liberal Arts And Social Services, Expected in 04/2003
De Anza College - Cupertino, CA,
Civilian Leadership Certificate: Civilian Leadership, Expected in
Civilian Leadership Institute - Los Angeles, CA,
: Practical Responses To People With Mental Illness, Expected in 09/2015
Training For Safety, Inc - POST,
  • Completed professional development in Mental Health Awareness
: Public Records Act, Expected in 02/2016
California Peace Officers Association - Atherton, CA,
: Leadership Training Program, Expected in 12/2017
Northern California HIDTA Course - Mountain View, CA,
: Training For Trainers, Expected in 09/2018
DOJ CLETS Training For Trainers - Department Of Justice,
: P.O.S.T Certified Records, Expected in 01/2019
Contra Costa Office Of The Sheriffs POST - Pittsburg, CA,
: P.O.S.T Certified Records Supervisor , Expected in 03/2019
Contra Costa County Office Of The Sheriff POST - Pittsburg, CA,
: Crime Stats/ DOJ & FBI, Expected in 05/2019
PRI Management Group - Watsonville Police Department,
: Criminal Justice Information Control System , Expected in 05/2019
Security Coordinator For CJIC - County Of Santa Clara,
: Basic Evidence Management For Supervisors, Expected in 12/2018
Evidence Management For Law Enforcement - Fresno Sheriff's Office,
: Capitol Communities- Legislative Impact, Expected in 11/2020
California Peace Officers Association - WebEx,

California legislative impact and changes in statutory laws enacted in 2021.

Activities and Honors
  • Current member of the CLEARS - California Law Enforcement Association of Records Supervisors
  • Current member of CCUG -California CLETS User Group
  • Current member of CCJWSA -California Criminal Justice Warrant Services Association
  • Interned for the Bill Wilson Center as a Restorative Justice Intern working with the troubled youths.
  • Volunteered with the Victims Witness Child Abuse Symposium
  • City of San Jose Mayor's Gang Task Force
  • Participant and organizer for Law Enforcement Torch Run and Polar Plunge for the Special Olympics
  • Certified Department of Justice California Law Enforcement Telecommunication System ( CLETS) trainer
  • Certified County Justice System trainer and system administrator for the Department

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Resume Overview

School Attended

  • University Of California, Davis
  • De Anza College
  • Civilian Leadership Institute
  • Training For Safety, Inc
  • California Peace Officers Association
  • Northern California HIDTA Course
  • DOJ CLETS Training For Trainers
  • Contra Costa Office Of The Sheriffs POST
  • Contra Costa County Office Of The Sheriff POST
  • PRI Management Group
  • Security Coordinator For CJIC
  • Evidence Management For Law Enforcement
  • California Peace Officers Association

Job Titles Held:

  • Police Records Supervisor
  • Police Records Specialist
  • Case Manager II


  • Bachelor of Arts
  • Associate of Arts
  • Civilian Leadership Certificate

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