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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
About Me

It's nice to meet you- my name is EmilyAnne, but everyone calls me Emily. My mom wanted a name that would look pretty in script on a wedding invitation, so this name flowed the best. I'm a small-town girl from upstate New York, who moved to Virginia in hopes of chasing her dreams. I'm a college graduate looking to find a job that I can not only make my own, but one that can foster the potential I have to lead those around me. I'm also a rescue mom, a lab mom, a coffee addict, a health guru, and a lover of all things outdoors. I also have a passion lit inside of me unlike any other.

From as young as I can remember, I've always had a drive and willingness to help or serve those around me. Throughout the years, I've had the opportunity to work in a variety of environments, all of which boasted a diverse population to be immersed in.

The majority of my working life has revolved around customer service based employment, where I've developed the art of speaking with people, problem solving, finding empathy, building relationships, organizing projects and incentives, and driving a strong motivational force. Getting the opportunity to see if your company would continue to let me pursue these things, inspire them in others, and bring a fresh environment to the table would be an opportunity much appreciated.

Skills
  • Case/time management and recordkeeping
  • Project planning
  • Organization and attention to detail
  • Multitasking
  • Calm under pressure
  • CPR/First Aid/NARCAN/Tactical Medicine certified
  • People and comunication skills
  • Flexible
  • Strong work ethic
  • Animal care
  • Passionate about helping those without a voice
  • Merchandising knowledge
  • Cash handling accuracy
  • Retail merchandising/sales expertise
  • POS system operation
Experience
Veterinary Assistant, 07/2021 to Current
Alliance Animal Health Carbondale, IL,
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Organized operating room ahead of procedures and participated in cleaning measures before and after.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Documented and tracked treatment activities.
  • Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
  • Documented patient information with precision to maintain records accuracy.
  • Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
  • Educated clients and public on animal health, treatment protocols and general procedures.
  • Operated machinery and ran tests/labwork for the veterinarian.
Police Officer, 07/2020 to 07/2021
City Of Casselberry Casselberry, FL,
  • Investigated criminal and traffic offenses.
  • Prepared criminal cases for court, and testified in courtroom hearings.
  • Responded to and investigated security and burglar alarms.
  • Served active warrants.
  • Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and other emergency situations.
  • Communicated with subjects and witnesses to acquire and verify information relevant to investigations.
  • Wrote, reviewed and approved reports entered in database.
  • Developed a relationship with the members of our community.
Shift Supervisor, 06/2018 to 07/2020
Wegmans Food Markets Pottsville, PA,
  • Conducted audits of my shop to ensure our sales were accurate, orders were completed correctly, and to prevent item loss.
  • Placed orders, facilitated delivery acceptance, and stocked items in proper rotation to ensure highest quality of product.
  • Monitored all tasks performed, including those regarding safety and deadlines to keep Partners on task.
  • Managed new projects and delegated specific tasks to my Partners.
  • Supervised new hires in the company; proactively managing relationships from day one to drive long-term success and motivation.
  • Internal marketing to promote incentive within the Partners to grow and progress, as well as campaigning for different promotions throughout the shop.
  • Handling banking within the shop.
  • Emphasis on customer service and bringing satisfaction and quality information with each sale to ensure a positive experience.
Kennel Technician, 03/2019 to 06/2019
American Veterinary Group Montgomery, AL,
  • Maintained clean and orderly play yards, kennels and cages, and stayed on top of housekeeping requirements such as laundry, garbage, dishes, sweeping and disinfection during slow periods.
  • Sprayed down and applied cleaning solutions to kennels/play yards to remove waste and dirt, and sanitized surfaces to provide a sterile environment.
  • Fed and refreshed water for animals staying in kennels, and prepared/served meals to meet dietary needs and instructions.
  • Washed and disinfected animals' food and water bowls each day.
  • Monitored safety and security of every animal boarding and in daycare to prevent injuries from other animals or environmental hazards.
  • Walked boarding dogs on regular schedule to provide exercise and bathroom opportunities.
  • Documented and reported issues or incidents with animals by communicating with owners and supervisors.
  • Explained lodging, grooming and care services to pet owners and answered questions as a result.
  • Maintained daily care logs for both boarding animals and daycare animals.
  • Focused on communication to inform pet owners of visits and pet status.
Sales Associate, 10/2018 to 02/2019
Petco Mooresville, NC,
  • Engaged positively with each customer, providing professional and polite support.
  • Answered customer questions and responded quickly to problems/complaints in person, on phone and by email.
  • Responded to voicemails left during non-store hours, book new clients, manipulate a software program to ensure no double-booking, and add notes or requests for the session.
  • Maintained a calendar on a software program that would allow me to call and confirm appointments set in the future or conduct rescheduling to maintain a proper and efficient schedule during the busy season.
  • Answered customer questions, shared product knowledge and researched pricing to fully understand and satisfy the customer's needs.
  • Informed customers about current sales, promotions and policies to better serve them, and stayed up to date on all company products and services to increase my knowledge and understanding of my job.
  • Checked customers in, assisted in completing paperwork, prepping the rooms to be used, cleaning before and after use, placing store and customer orders, and maintaining general organization of files.
Stylist Sales Associate, 11/2016 to 11/2017
Ascena Retail Group Open Gates, KY,
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Maintained store to exacting visual standards by building attractive displays and merchandising products.
  • Processed accurate transactions, charge sends and returns at POS stations.
  • Cross-sold products and accessories using consultative approaches.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Hostess, 04/2016 to 01/2017
Hei Hotels & Resorts Fort Lauderdale, FL,
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 05/2020
to
SUNY Delhi - Delhi, NY,
GPA:
  • Honor Roll, Dean's List, President's List every semester
  • Magna cum laude graduate
Associate of Science: Criminal Justice, Expected in 05/2018
to
DetlefsDutchess Community College - Poughkeepsie, NY
GPA:
  • Honor Roll, President's List, Dean's List every semester
  • CRJ Club Member & President
  • Vanguard Award Recipient
  • Conklin Scholarship Recipient

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Resume Overview

School Attended
  • SUNY Delhi
  • DetlefsDutchess Community College
Job Titles Held:
  • Veterinary Assistant
  • Police Officer
  • Shift Supervisor
  • Kennel Technician
  • Sales Associate
  • Stylist Sales Associate
  • Hostess
Degrees
  • Bachelor of Science
  • Associate of Science

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