Police Call Taker resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Seeking direct social work practice experience at a field site that provides quality social work services, while attending Fordham University's Graduate School of Social Service. Aspiring to acquire a Master's degree in Social Work and a skill set to further my ability to help vulnerable citizens improve and live more productive lives.
Skills
Empathic
Problem solver
Compassionate and altruistic
Exceptional time management skills
Excellent communication skills
Fluent in English and Spanish
Professional Experience
05/2019 to CurrentPolice Call TakerCity Of Lewisville | Lewisville, TX,
Process heavy phone call volume of both 911 emergency and non-emergency calls in English and Spanish. Elicit crucial information from distressed callers and add pertinent notes into the CAD system. Use knowledge of State and local law enforcement procedures, criminal codes, statutes and ordinances to provide public safety services to residents. Provide residents with referrals for various community resources. Work closely with various department personnel including Officers, Detectives, SWAT Team, Gang Enforcement Team, Homeless Outreach Team, and PERT (Psychiatric Emergency Response Team). Serve as liaison between officers and community-based programs such as DVRT (Domestic Violence Response Team), TIP Team (Trauma Intervention Program of San Diego County) and Child Protective Services, among other community-based intervention programs.
08/2018 to 05/2019Police Records ClerkKoman Holdings | Port Orchard, WA,
Received and processed police report requests, background checks and public information requests. Presented citizens with referrals and assistance accessing community resources. Prepared daily financial logs and worked in conjunction with the city Finance Department in the transmittal of cash and credit card transactions. Maintained confidentiality and professionalism while processing fingerprints and registration requirements for high risk offenders, such as arson, narcotic and sex offender registrants. Knowledge and experience using various law enforcement systems, such as: NetRMS, SDLaw, Visinet, Arjis, Regional Registrant System, CSAR and Calphoto.
03/2008 to 12/2018Community Education Specialist 2University Of California San Diego | City, STATE,
Provided tobacco cessation telephone counseling to California residents calling the California Smoker's Helpline. Answered a high volume of inbound calls and followed established protocols to assess the caller's needs and proceed with counseling. Assisted clients in developing effective strategies to quit smoking, vaping and other tobacco use. Maintained accurate, detailed confidential records regarding services provided and client progress. Attained a thorough grasp of all aspects of smoking cessation, including various behavior modification techniques, the psychology of addictive behavior and the physiological aspects of withdrawal. Provided specialized therapeutic intervention as appropriate for clients in crisis, as well as those with mental illness and individuals with co-occurring substance abuse disorders. Participated in various research studies and applied specific protocols appropriate to the subject populations.
04/2005 to 10/2009Administrative AssistantCarlos F. Jimenez MD | City, STATE,
Managed reception area and answered multiple phone lines for busy Otolaryngology office. Greeted and checked patients in for their appointments. Assisted front office with scheduling appointments in master calendar, processed insurance verifications, collected co-pays and referred patients to other medical offices for follow-ups. Assisted back office personnel with taking vital signs and taking patient medical history. Worked closely with the Office Manager and processed patient billing, reimbursements, pricing and posting of charges. Knowledge of various third-party payers including private, federal and state health plans. Worked in collaboration with physicians, vendors and staff to maintain updated appointment calendars and meeting schedules.
Education
Expected in 07/2012Bachelor of Science | Health ScienceUnited States University, San Diego, CA, GPA:
Expected in 07/2006Associate of Arts | Transfer Studies/ Human DevelopmentSouthwestern College, Chula Vista, CA, GPA:
Certifications
12/2019- Police Dispatcher Peace Officer Standards and Training (POST) Certification
09/2018- Police Records Clerk Peace Officer Standards and Training (POST) Certification
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