Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Summary of Qualifications

Reliable, bilingual tobacco cessation counselor with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Skilled in sustaining a supportive client-focused environment for the change of addictive behavior. Seasoned in navigating stressful environments to deliver optimized outcomes. Dedicated to balancing a high degree of compassionate care while maintaining strict confidentiality.

Expected in 07/2012
Bachelor of Science: Health Science
United States University - San Diego, CA,
Expected in 07/2006
Associate of Arts: Transfer Studies/ Human Development
Southwestern College - Chula Vista, CA,
  • Self-starter
  • Meticulous attention to detail
  • Professional phone and in person demeanor
  • Problem solver
  • Efficient prioritization
  • Proficient in MS Word, PowerPoint, Excel, Outlook and various calendar systems.
  • Fluent in English and Spanish
  • 12/2019- Police Dispatcher Peace Officer Standards and Training (POST) Certification
  • 09/2018- Police Records Clerk Peace Officer Standards and Training (POST) Certification
Professional Experience
05/2019 to Current
Police Call Taker City Of Lewisville Lewisville, TX,
  • Process heavy phone call volume of both 911 emergency and non-emergency calls in English and Spanish. Evaluate and transmit emergency and non-emergency telephone messages for public safety assistance (police and fire/paramedics). Elicit crucial information from distressed callers in a timely manner. Update citizens on units dispatched and delays in service and add pertinent notes into the CAD system. Use State and local law enforcement procedures, practices, criminal codes, statutes and ordinances to provide public safety services to residents. Conduct directory searches and produce referrals for various community resources, housing and transportation services. Participate in emergency preparation meetings to understand crisis management procedures. Work closely with various department personnel including Captains, Lieutenants, Sergeants, Corporals, Officers, Detectives, SWAT Team, Gang Enforcement Team, Homeless Outreach Team, and PERT Clinicians (Psychiatric Emergency Response Team). Serve as liaison between officers and community-based programs such as DVRT (Domestic Violence Response Team), TIP Team (Trauma Intervention Program of San Diego County) and Child Protective Services, among other community based intervention programs.
08/2018 to 05/2019
Police Records Clerk Power Plant Services Saint Louis, MO,
  • Managed busy reception area and multi-line telephone system in both English and Spanish. Received and processed payments for police report requests, background checks and public information requests. Prepared daily financial logs and worked in conjunction with the city Finance Department in the transmittal of cash and credit card transactions. Maintained confidentiality and professionalism while processing fingerprints and registration requirements for high risk offenders, such as arson, narcotic and sex offender registrants. Interacted with and promoted a cooperative work environment with all levels of staff, the public, community groups, other city departments and other law enforcement agencies.
03/2008 to 12/2018
Community Education Specialist 2 University Of California San Diego City, STATE,
  • Provided tobacco cessation telephone counseling to clients calling the California Smoker’s Helpline in both English and Spanish. Answered a high volume of inbound calls and followed established protocols to assess the callers needs and proceed with counseling. Scheduled client appointments and updated calendars. Assisted clients in developing effective strategies to quit smoking, vaping and other tobacco use. Maintained accurate, detailed confidential records regarding services provided and client progress. Attained a thorough grasp of all aspects of smoking cessation, including various behavior modification techniques, the psychology of addictive behavior and the physiological aspects of withdrawal. Participated in various research studies and applied specific protocols appropriate to the subject populations. Oversaw Medi-Cal's nicotine patch giveaway incentive program and worked to resolve counselor inquiries and determine necessary treatment recommendations. Provided specialized therapeutic intervention as appropriate for clients in crisis, as well as those with mental illness and individuals with co-occurring substance abuse disorders. Provided assistance with counselor training.
04/2005 to 10/2009
Administrative Assistant Carlos F. Jimenez MD City, STATE,
  • Managed reception area and answered multiple phone lines for busy Otolaryngology office. Greeted and checked patients in for their appointments. Assisted front office with scheduling appointments in master calendar, processed insurance authorizations, insurance verifications, collected co-pays and referred patients to other medical offices for follow-ups. Contacted patients via phone to confirm appointments and followed up with any medical directions in preparation of their upcoming appointment. Assisted back office personnel with taking vital signs and taking patients medical history as needed. Prepared, labeled and filed patient charts and maintained up to date patient medical records.

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School Attended

  • United States University
  • Southwestern College

Job Titles Held:

  • Police Call Taker
  • Police Records Clerk
  • Community Education Specialist 2
  • Administrative Assistant


  • Bachelor of Science
  • Associate of Arts

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