SEARCH

Police Call Taker Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
POLICE CALL TAKER
Summary

Seeking admission into Fordham University's Graduate School of Social Service, in an effort to attain a Master's degree in Social Work with an emphasis on individuals, families, organizations and community. Aspiring to acquire an advanced educational degree and skill set to further my ability to help our most vulnerable citizens improve and live more productive lives.

Education
United States UniversityJuly 2012Bachelor of Science: Health ScienceCity
Southwestern CollegeJuly 2006Associate of Arts: Transfer Studies/ Human DevelopmentCity
Skills
  • Empathic
  • Problem solver
  • Compassionate and altruistic
  • Exceptional organizational and time management skills
  • Excellent communication skills
  • Fluent in English and Spanish
Professional Experience
Company NameMay 2019 to CurrentPolice Call Taker
City, State
  • Process heavy phone call volume of both 911 emergency and non-emergency calls. Elicit crucial information from distressed callers and add pertinent notes into the CAD system. Use knowledge of State and local law enforcement procedures, criminal codes, statutes and ordinances to provide public safety services to residents. Provide residents with referrals for various community resources. Work closely with various department personnel including Officers, Detectives, SWAT Team, Gang Enforcement Team, Homeless Outreach Team, and PERT (Psychiatric Emergency Response Team). Serve as liaison between officers and community-based programs such as DVRT (Domestic Violence Response Team), TIP Team (Trauma Intervention Program of San Diego County) and Child Protective Services, among other community-based intervention programs.
Company NameAugust 2018 to May 2019Police Records Clerk
City, State
  • Managed busy reception area and multi-line telephone system. Received and processed payments for police report requests, background checks and public information requests. Presented citizens with referrals and assistance accessing community resources. Maintained confidentiality and professionalism while processing fingerprints and registration requirements for high risk offenders, such as arson, narcotic and sex offender registrants. Interacted with and promoted a cooperative work environment with all levels of staff, the public, community groups, other city departments and other law enforcement agencies.
Company NameMarch 2008 to December 2018Community Education Specialist 2
City, State
  • Provided tobacco cessation counseling to California residents. Answered a high volume of inbound calls and followed established protocols to assess the caller's needs. Assisted clients in developing effective strategies to quit smoking, vaping and other tobacco use. Maintained accurate, detailed confidential records regarding services provided and client progress. Attained a thorough grasp of all aspects of smoking cessation, including various behavior modification techniques, the psychology of addictive behavior and the physiological aspects of withdrawal. Provided specialized therapeutic intervention as appropriate for clients in crisis, as well as those with mental illness and individuals with co-occurring substance abuse disorders.
Company NameApril 2005 to October 2009Administrative Assistant
City, State
  • Managed reception area and answered multiple phone lines for busy Otolaryngology office. Greeted and checked patients in for their appointments. Assisted front office with scheduling appointments in master calendar, processed insurance verifications, collected co-pays and referred patients to other medical offices for follow-ups. Contacted patients via phone to confirm appointments and followed up with patients on medical directions in preparation of their upcoming appointment. Prepared, labeled and filed patient charts and maintained up to date patient medical records.
Volunteer/Service Work
  • 02/2018 - 12/2019 City of Angels Children's Home / Tijuana, Mx.

The orphanage takes in children that are victims of abuse, neglect and extreme poverty and provides shelter, food, clothing and schooling in partnership with Baja Vision Ministries. I thoroughly enjoyed leading educational group classes, helping school-age children with homework, planning outdoor experiences with them and serving as a mentor to the children.

  • 03/2019 Read Across America / Ira Harbison Elementary and Lincoln Acres Elementary Schools

The annual event is an initiative on reading created by the National Education Association. This event is designed to encourage children to read and is fostered through the schools. I participated in reading to fourth and fifth graders and enjoyed seeing their eyes light up when reading their favorite books. It was gratifying to watch them enjoy reading and encouraging them to continue reading to advance their vocabulary, spelling and writing skills.

Certifications
  • 12/2019- Police Dispatcher Peace Officer Standards and Training (POST) Certification
  • 09/2018- Police Records Clerk Peace Officer Standards and Training (POST) Certification
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • United States University
  • Southwestern College

Job Titles Held:

  • Police Call Taker
  • Police Records Clerk
  • Community Education Specialist 2
  • Administrative Assistant

Degrees

  • Bachelor of Science : Health Science
    Associate of Arts : Transfer Studies/ Human Development

Similar Resumes

View All
Police-Call-Taker-resume-sample

Police Call Taker

National City, California