Seeking admission into Fordham University's Graduate School of Social Service, in an effort to attain a Master's degree in Social Work with an emphasis on individuals, families, organizations and community. Aspiring to acquire an advanced educational degree and skill set to further my ability to help our most vulnerable citizens improve and live more productive lives.
Education
Expected in 07/2012
Bachelor of Science: Health Science United States University - San Diego, CA, GPA:
Expected in 07/2006
Associate of Arts: Transfer Studies/ Human Development Southwestern College - Chula Vista, CA, GPA:
Skills
Empathic
Problem solver
Compassionate and altruistic
Exceptional organizational and time management skills
Excellent communication skills
Fluent in English and Spanish
Professional Experience
05/2019 to Current
Police Call TakerCity Of Lewisville – Lewisville, TX,
Process heavy phone call volume of both 911 emergency and non-emergency calls. Elicit crucial information from distressed callers and add pertinent notes into the CAD system. Use knowledge of State and local law enforcement procedures, criminal codes, statutes and ordinances to provide public safety services to residents. Provide residents with referrals for various community resources. Work closely with various department personnel including Officers, Detectives, SWAT Team, Gang Enforcement Team, Homeless Outreach Team, and PERT (Psychiatric Emergency Response Team). Serve as liaison between officers and community-based programs such as DVRT (Domestic Violence Response Team), TIP Team (Trauma Intervention Program of San Diego County) and Child Protective Services, among other community-based intervention programs.
08/2018 to 05/2019
Police Records ClerkSewell Corporation – Grapevine, TX,
Managed busy reception area and multi-line telephone system. Received and processed payments for police report requests, background checks and public information requests. Presented citizens with referrals and assistance accessing community resources. Maintained confidentiality and professionalism while processing fingerprints and registration requirements for high risk offenders, such as arson, narcotic and sex offender registrants. Interacted with and promoted a cooperative work environment with all levels of staff, the public, community groups, other city departments and other law enforcement agencies.
03/2008 to 12/2018
Community Education Specialist 2University Of California San Diego – City, STATE,
Provided tobacco cessation counseling to California residents. Answered a high volume of inbound calls and followed established protocols to assess the caller's needs. Assisted clients in developing effective strategies to quit smoking, vaping and other tobacco use. Maintained accurate, detailed confidential records regarding services provided and client progress. Attained a thorough grasp of all aspects of smoking cessation, including various behavior modification techniques, the psychology of addictive behavior and the physiological aspects of withdrawal. Provided specialized therapeutic intervention as appropriate for clients in crisis, as well as those with mental illness and individuals with co-occurring substance abuse disorders.
04/2005 to 10/2009
Administrative AssistantCarlos F. Jimenez MD – City, STATE,
Managed reception area and answered multiple phone lines for busy Otolaryngology office. Greeted and checked patients in for their appointments. Assisted front office with scheduling appointments in master calendar, processed insurance verifications, collected co-pays and referred patients to other medical offices for follow-ups. Contacted patients via phone to confirm appointments and followed up with patients on medical directions in preparation of their upcoming appointment. Prepared, labeled and filed patient charts and maintained up to date patient medical records.
Certifications
12/2019- Police Dispatcher Peace Officer Standards and Training (POST) Certification
09/2018- Police Records Clerk Peace Officer Standards and Training (POST) Certification
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