LiveCareer-Resume

plumbing service technician resume example with 20+ years of experience

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Jessica Claire
Claire Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dependable Plumber, dedicated team player and top performer consistently meeting project deadlines and budget goals. Knowledgeable about importance of quality work and preventive maintenance. Over 20 years of experience in residential Plumbing and water treatment.

Skills
  • Skilled with both hand and power tools
  • Project estimation and bidding
  • Remodels and new construction
  • Equipment monitoring
  • Troubleshooting
  • Cooperative team member
  • Residential construction
  • Plumbing
  • Analyzing water quality
  • Sample collecting
  • Documentation skills
  • System monitoring
  • Recordkeeping
  • Customer retention and service
  • Technical support
Work History
06/2020 to Current Plumbing Service Technician Bellows Plumbing, Heating And Air | Marin City, CA,
  • Inspected sewers and piping systems to assess quality and condition.
  • Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
  • Crafted piping, including measuring, threading and cutting materials to correct angles.
  • Filled pipe systems with water and air to determine location of leaks.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain [Number]% customer satisfaction ratings.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Used [Tool] and [Tool] to fit valves, couplings and assemblies to tanks and pumps.
  • Complied with all state plumbing codes throughout duration of each project.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures through [Action] and [Action].
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Operated ground microphones and listening discs to locate hidden water line leaks.
  • Kept detailed job records using [Software] and [Software] to maintain up-to-date filing system.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Increased customer satisfaction by resolving [Product or Service] issues.
05/2014 to Current Plumber Complete Building Services | Washington, DC,
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Crafted piping, including measuring, threading and cutting materials to correct angles.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
  • Cut openings in structures to accommodate pipes and pipe fittings with appropriate tools
  • Inspected sewers and piping systems to assess quality and condition.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Repaired plumbing systems, components and equipment.
  • Prepared detailed records of all project tasks from start to finish.
  • Accurately measured piping, cutting to fit where needed.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures
  • Selected type and size of piping required for each project.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Cleaned sewer lines with drain cleaning equipment.
  • Implemented maintenance and repair for fixtures, water mains, and natural gas
04/2011 to 04/2014 Water Treatment Technician Green Plains Renewable Energy | York, NE,
  • Collected water samples to test alkalinity, hardness and residual levels
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations
  • Adhered to EPA and OSHA regulations
  • Worked with residential and commercial customers to understand requirements and provide exceptional service
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems protecting company reputation and loyal client base
  • Worked with managers to resolve customer and equipment problems, improve operations and provide exceptional customer service

Installed and serviced equipment in accordance with manufacturers guidelines

  • Collected samples to assess water quality, including tests for pH, hardness and sediment levels
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
08/1998 to 03/2010 Delivery Driver,installer,technician,salesmen Culligan Water | City, STATE,
  • Established fair pricing structures and finalized contracts to complete purchase agreements with Residential customers
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
  • Upheld high standards of customer service by promoting and upselling new products and services
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction
  • Promoted and up-sold products and services to meet needs of customers
  • Assisted customers by answering questions and fulfilling requests
  • Collected water samples to test alkalinity, hardness and residual levels
  • Installed and serviced water softeners and reverse osmosis systems
  • Laid out materials and system components to prepare for installation
  • Recorded each delivery using proper paperwork before leaving warehouse
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty
  • Installed complete systems at new residential and business construction sites
  • Boosted revenues by upselling and cross-selling products to new and established customers
  • Completed on-time deliveries by choosing best and most efficient routes
  • Completed troubleshooting of malfunctions and diagnosed issues
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
  • Executed diagnostics, troubleshooting and evaluations on customer equipment
  • Operated tools, equipment and machinery according to safety standards
  • Kept detailed records of sales, payments and completed or in-progress deliveries
  • Fostered positive working relationships with customers by responding to questions and concerns
  • Worked with all types of weather and ground conditions
  • Calculated materials and time needed for each job
  • Utilized knowledge of carpentry and general construction to complete attractive finish work
  • Completed all job reports and logs immediately following service calls
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Operated vehicle safely in highly congested areas with no traffic violations
Education
Expected in to to GED | Marina High School, Huntington Beach, CA GPA:

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Resume Overview

School Attended

  • Marina High School

Job Titles Held:

  • Plumbing Service Technician
  • Plumber
  • Water Treatment Technician
  • Delivery Driver,installer,technician,salesmen

Degrees

  • GED

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