Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Supply Clerk with over 4 years of experience in Logistics. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic Contractor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of teamwork and multitasking. Recent Plumbing Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Excited to continue to deliver excellent service and products in the culinary world in the near future.

Skills
  • Customer Service
  • Professional telephone and email etiquette
  • Team work
  • Detail-oriented
  • Multitasking abilities
  • Crisis management
  • Critical thinker
  • Flexible & adaptable
  • Good listening skills
  • Clerical
  • Continuous Learner
  • Conflict resolution
Skills
  • Customer Service
  • :
  • Professional telephone and email etiquette
  • :
  • Team work
  • :
  • Detail-oriented
  • :
  • Multitasking abilities
  • :
  • Crisis management
  • :
  • Critical thinker
  • :
  • Workflow planning
  • :
  • Documentation and control
  • :
  • Analytical skills
  • :
  • Flexible & Adaptable
  • :
  • Good listening skills
  • :
  • Clerical
  • :
  • Requests for information
  • :
  • Reading comprehension
  • :
  • Conflict resolution
  • :
    Work History
    05/2021 to Current Plumbing Service Technician Apprentice Acadia Healthcare Inc. | Ann Arbor, MI,
    • Adhered to social distancing protocols and wore mask or face shield at all times.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Offered friendly and efficient service to all customers, handled challenging situations with ease.
    • Monitored all company inventory to ensure stock levels and databases were updated.
    • Actively listened to customers' requests, confirming full understanding before addressing concerns.
    • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
    • Used coordination and planning skills to achieve results according to schedule.
    • Worked flexible hours; night, weekend, and holiday shifts.
    • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
    • Exceeded goals through effective task prioritization and great work ethic.
    10/2019 to 07/2021 Customer Support Branch USMC Camp Pendleton | City, STATE,
    • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
    • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
    • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
    • Assessed personnel performance and implemented incentives and team-building events to boost morale.
    • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
    • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
    • Supervised and guided new employees on Daily tasks and responded quickly to questions, which improved understanding of job responsibilities.
    • Interpreted management directives to define and document administrative staff processes.
    • Responded to customer issues such as item discrepancy by communicating customer requirements to vendors to meet purchasing regulations.
    • Answered questions and assisted customers with item selection and location.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Provided primary customer support to internal and external customers in fast-paced environment.
    • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
    • Coordinated logistics for $50,000 per year operations.
    • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked
    • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
    • Motivated and encouraged team members to communicate more openly and constructively with each other
    • Juggled multiple projects and tasks to ensure high quality and timely delivery
    • Kept team on track by assigning and supervising their activities and giving constructive feedback
    • Resolved interpersonal conflicts by listening, finding common ground and building relationships
    02/2018 to 10/2019 Accounting Clerk USMC Camp Pendleton | City, STATE,
    • Reported financial data and updated financial records in ledgers and journals.
    • Processed all incoming and outgoing invoices and payments.
    • Accurately and quickly prepared and delivered bank statements, including statements, deposits and ledgers for multi million dollar accounts.
    • Supervised team of two accounting associates.
    • Assessed data and information to verify entry, calculation and billing code accuracy to department and federal procedures.
    • Managed accounting records and performed dues-ins and dues-outs tasks.
    • Entered figures using 10-key calculator to compute data quickly.
    • Tracked all expenses and inventory purchases against budget guidelines.
    • Liaised between vendors and customers to resolve discrepancies.
    • Inputted 80 invoices per month.
    • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
    • Balanced reports to submit for approval and verification.
    • Completed financial reports to inform managers and stakeholders.
    • Communicated with suppliers to reconcile invoice payments.
    • Input financial data and produced reports using RSupply and Access Database.
    Education
    Expected in | General Studies American Military University, Charles Town, WV, GPA:

    Credits obtained online while in service.

    Expected in 07/2017 High School Diploma | Highline Highschool, Burien, GPA:

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    Resume Overview

    School Attended

    • American Military University
    • Highline Highschool

    Job Titles Held:

    • Plumbing Service Technician Apprentice
    • Customer Support Branch
    • Accounting Clerk

    Degrees

    • Some College (No Degree)
    • High School Diploma

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