Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

100% alcohol, tobacco, and drug free for 33 years with a strong background in social sciences including sociology and psychology with ten years or retail experience. Multiple years of practice being a supervisor, coach, and heavy machinery trainer. Involvement operating forklifts, reaches, order pickers, electric ladders, pacers, and other similar machines. Extensive knowledge with delegation, interviewing processes, disciplinary regulations, and team synergy building. Proficiently able to stay calm and clear headed at all times in stressful situations regarding customers and/or coworkers. Ability to create and sustain positive social bonds with customers and coworkers. Passionate about maintaining a clean and organized work area.

  • Custom plumbing systems specialist
  • Basic math aptitude
  • Quality production
  • Drainage systems repair
  • Pipefitting processes expertise
  • Exceptional problem solver
  • Equipment testing
  • Inventory control procedures
  • Merchandising knowledge
  • Reading comprehension skills
  • Excellent communication skills
  • Listening skills
  • Outgoing personality
  • Reliable and punctual
  • Team player mentality
  • Negotiation Tactics
  • Goal-oriented
  • Issue and conflict resolution
  • PPE use
  • Friendly, positive attitude
  • Team building
  • Critical thinking
  • Flexible
  • Work ethic
  • Processes and procedures
  • Lead generation
  • Pallet jack safety
  • Loading and unloading
  • Inventory organization
  • Freight labeling
  • Hand truck safety
  • Forklift certified
  • Reach certified
  • Pacer certified
  • Order-Picker certified
  • Computer skills
10/2019 to Current Plumbing Associate Michaels Stores | Bolingbrook, IL,
  • Cut and beveled piping using cutting torches, saws and threading machines.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Assembled and installed PVC, PEX, and metal pipes and fixtures.
  • Operated equipment such as Order-Picker, Forklift, Reach, and Pacer while remaining focused on safety at all times.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Coordinated activities with other departments to ensure quality customer service.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Worked with fellow sales team members to achieve group targets.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Acted as point of contact for internal and external customers across departments.
10/2016 to 10/2019 Overnight Freight Associate Chumash Casino | Santa Ynez, CA,
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Disposed of expired and overripe items to eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Checked shelves in department to determine replenishment needs.
  • Reviewed planograms and end cap placements to properly merchandise items.
  • Notified supervisor of spills for quick clean-up and remediation.
  • Leveraged lift equipment to pull items from stock and add shelves and bins.
  • Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.
01/2011 to 01/2016 Supervisor Walmart | City, STATE,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Created training manual for employees to use as reference guide.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Identified business issues, creating customized solutions for individual problems.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Met with each associate to establish realistic monthly sales goals.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Inputted customer data into store system, safeguarding financial and personal information to avoid breaches.
  • Increased team performance using creative and interesting inventive programs.

01/2009 to 01/2010 Gas Station Attendant Grub Mart | City, STATE,
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Processed gas and amenities payments.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Sold store items and vehicle services to customers.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Maintained high standards of job safety, productivity and quality.
  • Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
  • Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
  • Effectively resolved guest complaints and accepted new suggestions and recommendations.
  • Accepted and completed cash and card payments for fuel and merchandise.
  • Monitored emergency exits and provided guest assistance.
  • Observed customer fueling to check for safety and security problems.
Education and Training
Expected in | Sociology And Psychology Georgia Highlands College, Rome, GA GPA:
  • Fastest freight associate maintaining an average carton count that doubled the standard company requirements for three years straight.
  • Developed an organizational blueprint as a freight supervisor that increased productivity and completion times by 20-30% over the standard company layout.
  • Hired, trained, and sustained the longest lasting freight crew in a store's history, improving store turnover and creating potential future leadership opportunities for others.
  • Lifelong zero tolerance of all tobacco, alcohol, and drug substances.
  • Certified on all heavy machinery with zero accidents over a span of 10 years.

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