Planning Policy Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Experienced Public Servant

Ms. Claire is a tenacious administrative professional with rich experience in program design, implementation, efficiency, and adaptation; systems development and modification; and event planning and coordination. Naturally detail and excellence-oriented, 25+ years of experience with the Florida Department of Law Enforcement (FDLE) have granted her the complimentary reflex of balancing agency, state, and federal government level perspectives and priorities into decision making. These skills ensure work products and services also support higher level, long-range missions of both the agency and broader government in service of the citizens of Florida and our nation.

Claire is an experienced, tone- and audience-driven editor with a longstanding reputation for resolving problems, improving customer satisfaction, adding efficiency to processes and systems, and employing excellent organizational skills. These abilities have made her a recognized leader and sought-after consultant in coordinating myriad tasks and projects with variable timelines and across multiple work units utilizing time-sensitive logistics.

Aptitudes & Competencies
  • Office Administration
  • Reports Design & Production
  • File & Records Archiving
  • Writing, Editing & Proofreading
  • Courteous & Efficient
  • Departmental Collaboration
  • Excellent Client Service & Support
  • Discovery & Litigation Support
  • Legal & Legislative Research/Tracking
  • Legal Document Preparation
  • Legislative Analysis & Contracts Review
  • Publications Content Planning & Editing
  • Press Release Creation
  • Adobe Photoshop & Pro Software
  • Graphics & Image ~ Creation & Color Correction
  • MS Office & Outlook
Work History
Planning & Policy Administrator, 08/2005 to Current
Florida Department Of Law EnforcementCity, STATE,
  • Coordinate and fulfill assignments from the Legislative Affairs Director and General Counsel's office supporting legislative analyses, amendment language drafting, litigation support, and research.
  • Use MS Excel & Access to prepare annual budgets, monitor expenditures, develop grant application narratives, and prepare quarterly grant reports.
  • Collaboration with legal and technical teams & develop program & system adaptations in compliance with legislative changes and court rulings.
  • Support 6 bureau work units, 4 remote Inspectors, 7 regional offices, the Office of General Counsel, Public Records Section, Public Information Office,
    Legislative & Cabinet Affairs Office, and the Information Technology Services Bureau to maximize quality and work efficiency.
  • Conduct pre-installation conferences with general contractors, consultants, and manufacturer's representatives.
  • Maintain a professional demeanor, staying calm when addressing unhappy or angry customers, as well as team members and colleagues in high-stress situations.
  • Lead a team of 45-60 criminal justice investigative professionals focused on implementation, maintenance, and enforcement of Florida laws related to sexual offender/predator & career offender registration, and missing & endangered persons casework and emergency alerts.
  • Orchestrate positive media coverage & stakeholder relations as the public face of the agency and program area in local, statewide, national, and international forums.
  • Align operations with legal requirements and customer needs of all systems including the:
    Sexual Offender & Predator System (SOPS),
    Career Offender Application System & Tracking (COAST),
    Missing & Endangered Persons Database (MPDB),
    Case Review Tracking System (CRTS),
    Cyber Communications System (CCS);
    Information & Training Intranet websites;
    FDLE Public Mobile Applications,
    Florida Law Enforcement Mobile Application.
  • Assist litigation attorneys with research, depositions, trial preparation, discovery, and document drafts for civil litigation & proceedings, and court submittal.
  • Work closely with agency leadership, general counsel's office, the Florida Missing & Endangered Persons Advisory Board, and the Florida Missing Children's Day Foundation, to strategically affect the direction and success of operations.
  • Create, apply, and adapt as necessary new business analytics and customizable reporting tools across 150+ sites throughout Florida.
  • Work product and activities coordinated with and for:
    Florida Sheriffs Offices & Police Departments
    Jail Administrators
    Florida Department of Corrections (FDC) Institutions
    Parole & Probation Supervision, & Community Control
    Department of Juvenile Justice (DJJ)
    Department of Highway Safety and Motor Vehicles (HSMV)
    Florida Tax Collector Offices
    Department of Children and Families (DCF)
    The Jimmy Ryce Civil Commitment Program
    Interstate Commission for Adult Offender Supervision (ICAOS)
    United States Marshals Service (USMS)
    International Criminal Police Organization (INTERPOL)
    Immigration and Customs Enforcement (ICE)
    Florida Prosecuting Attorneys Association (FPAA)
    Florida Clerk of Court Association (FCC)
    Florida Sheriffs Association (FSA)
    Florida Police Chiefs Association (FPCA), etc.
  • Coordinate and supervise 4 management employees in overseeing the administration, budgeting, contracts, purchasing, and scheduling protocols.
Women's Ministry Director Volunteer, 06/2005 to 12/2018
Element3 ChurchCity, STATE,
  • Developed the ministry program from the ground up, laying out framework and defining roles.
  • Recruited, mentored, and trained instructors, group leaders, and volunteer staff to carry out program goals.
  • Sourced, modified, and prepared class curricula and targeted lesson plans based on subject matter requirements.
  • Developed team communications and information sharing mechanism and records keeping system.
  • Led ministry team in the delivery of weekly, monthly, and annual studies, events, and conference retreats.
  • Supported outreach and global missions programs by nurturing professional relationships with community members and community stakeholders.
  • Supervised an onsite team of 25, including caterers, audio-visual technicians, and facility management teams.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management, and after-action follow-up.
  • Designed website layouts, templates, and unique branded looks.
    Used Adobe Photoshop to create images and prepare layouts.
Senior Management Analyst Supervisor, 01/2003 to 08/2005
Florida Department Of Law EnforcementCity, STATE,
  • Work duties similar to more recent positions.
  • Details gladly provided upon request.
All Prior Work Experience, 10/1983 to 01/2003
VariousCity, STATE,
  • Previous work experience omitted for brevity.
  • Details gladly provided upon request.
Bachelor of Arts: Psychology, Expected in 12/1989
Southwest Texas State University - San Marcos, TX,
Selected Accomplishments
  • Design, Development, & Installation of Multiple Statewide Programs and Associated Data Systems
  • Oversight of 3 ~ 24hr/7day Statewide Public Safety Programs
  • Multiple Personal & Group Statewide Productivity Awards
  • FDLE Commissioner's Award ~ Jessica Lunsford Act
  • Events Design, Planning, Coordination, & Implementation
  • Florida Missing Children’s Day
  • Statewide Registration Conferences
  • National Registration Conference
  • Development & Adaptation: Continuity of Operations Plan to Including Pandemic and Quarantine
  • Key Author, Consultant, and Expert for Legislative & Litigation

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School Attended
  • Southwest Texas State University
Job Titles Held:
  • Planning & Policy Administrator
  • Women's Ministry Director Volunteer
  • Senior Management Analyst Supervisor
  • All Prior Work Experience
  • Bachelor of Arts