physician referral coordinator resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Career Overview

A reliable, talented and knowledgeable Physician Referral Specialist with over 4 years' experience in a medical office setting along with over 20 years' customer service experience. Caring and empathetic to patient needs. Excellent interpersonal skills, self-starter, and attention to detail. Seeking a position in the medical field utilizing my diverse experience with an opportunity for advancement and growth.

  • Coordination; Prioritization; Multi-Tasking
  • Scheduling
  • Internet Research; Data Collection
  • Data Entry
  • Phenomenal Customer Service
  • Critical Thinking; Critical Problem Solving
  • Telephone Skills
  • Documentation
  • Active Learning
  • Typing
  • Adept Microsoft Office; Oracle; AS400; Atlas
  • Knowledge of ICD-9 AND CPT coding
  • Medical Terminology

Professional History
Physician Referral Coordinator, 01/2008 to 08/2012
Camping WorldMesa, AZ,
  • Received and processed referrals based on standard procedures and policies of Crowley Family Medical.
  • Scheduled patient appointments with specialists and remind patients of the appointments.
  • Maintained liaison with insurance companies in order to ensure that all referral related activities are taken care of.
  • Maintained records of completed as well as in-process referrals.
  • Developed and mounted x-rays.
  • Chart documentation and data entry.
Certified Nurse Assistant/Home Health Aide/Wellness Center Manager, 02/2006 to 01/2008
Golden Rule Home Care, Reach-Out Home Health, Legacy Home Care, And Haven Home HealthCity, STATE,
  • Oversaw 2 Wellness Centers inside 55 and over retirement facilities.
  • Inventoried, ordered and stocked Wellness Center supplies.
  • Recruited clients for potential home health benefits.
  • Created and instructed exercise program for residents in retirement homes.
  • Provided personal care and assisted in ADLs safely and effectively.
  • Took and recorded vital signs.
  • Maintained effective communication.
Administrative Assistant/CNA, 05/2005 to 03/2006
Bethesda Gardens Assistant LivingCity, STATE,
  • Admitted, transfered, and discharged residents in accordance with established policies and procedures.
  • Evaluated social and family information and assisted in determining plans for social treatment.
  • Monitored and evaluate customer satisfaction survey
  • Maintained a current listing of all residents and assigned room numbers. Provided copies of such listing to nursing service, management, government agencies, and personnel..
  • Performed all daily duties of a CNA in an assisted living environment.

Member Service Agent, 04/2004 to 02/2005
Prime TherapeuticsCity, STATE,
  • Demonstrated excellent customer service qualities.
  • Was 1 of 13 out of 100 plus employees chosen to implement new insurance accounts out of 100 plus employees.
  • Took 85 plus inbound phone calls on a daily basis in call center environment.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed clients to company website with instruction that reduced average call time by 1-7 minutes.
  • Met and exceeded all departmental goals.
  • Provided Blue Cross Blue Shield members with formulary and non- formulary pharmaceutical insurance information and details regarding their co pay, and deductible amounts.
Account Specialist for Kaiser Permanente, 10/2003 to 04/2004
Spherion Temp AgencyCity, STATE,
  • Data entry
  • Quality control for DMC department
  • Sorted and batched checks
MD Calls Representative , 03/2001 to 09/2003
Advance PCSCity, STATE,
  • Data entry
  • Made outbound calls to medical office staff to clarify prescription errors under supervision of pharmacist.
  • Appointed to work voice mail que.
  • Met and exceeded all departmental goals.
  • Worked under strict deadlines with high level of professionalism.
  • Made courtesy calls to members to notify of delay of orders.

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Resume Overview

School Attended

    Job Titles Held:

    • Physician Referral Coordinator
    • Certified Nurse Assistant/Home Health Aide/Wellness Center Manager
    • Administrative Assistant/CNA
    • Member Service Agent
    • Account Specialist for Kaiser Permanente
    • MD Calls Representative


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