Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Wise County.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Able to read maps, understand tracking information and provide timely updates to field personnel.
Motivated professional with understanding of computer processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Referred unresolved customer grievances to designated departments for further investigation
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