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physician liaison senior medical receptionist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Ambitious Physician Liaison/Receptionist looking to be your long term Veterinary Social Services Coordinator. Motivated to meet or exceed monthly quotas and maximize brand awareness. Goal-oriented individual with a loving, compassionate personality and tenacity for goal achievement and going the extra mile. History of increasing sales and patient volume with creative marketing. Excellent in electronic medical record keeping, schedule coordination and office management. Comfortable with veterinary terminology and providing care for people and pets from all walks of life.

Skills
  • Experience driving mobile veterinary clinic
  • Emotional intelligence
  • Sales and marketing
  • Patient volume promotion
  • Efficient multitasking
  • Health services coordination
  • Advertising and marketing
  • Social Media management
  • Proficient in electronic medical record keeping
  • Medical community networking
  • Excellent communication skills
  • Social perceptiveness
Work History
Physician Liaison/Senior Medical Receptionist, 02/2018 - Current
Family Vet Group San Antonio, TX,
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization (SEO) goals
  • Engaged online audiences by placing strong focus on products and responding to inquiries
  • Drove brand awareness from 20 views per month to over 3,000+ views per month by developing online marketing campaigns on Facebook and our official website
  • Increased customer engagement through active social media
  • Developed marketing content such as pamphlets, promotional materials and advertisements for printing out and social media
  • Developed targeted ads for use on social media, achieving an average of 600 clicks per ad
  • Managed filing systems for electronic and hard copy documents
  • Operated multi-line telephone system to independently handle up to 100 calls per day
  • Improved organization of files and records by instituting new system that saved time, minimized errors and accelerated payments
  • Resolved customer problems and complaints promptly
  • Managed master calendar and scheduled appointments for two providers based on optimal patient loads and clinician availability
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Maintained current and accurate medical records for over 10,000 patients
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
Veterinary Receptionist, 01/2017 - 01/2018
Modern Animal Playa Vista, CA,
  • Evaluated incoming patients for four veterinarians to determine treatment needs and urgency of care
  • Greeted pet parents with a genuine smile and pleasantly asked for sign-ins upon arrival
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and other small animals
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
  • Entered data from pet records and office visits into computer system using Cornerstone software
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Collaborated with assistants and veterinarians to prepare and set up rooms with adequate supplies and equipment
  • Entered data from pet records and office visits into computer system using Cornerstone
Veterinary Assistant, 01/2012 - 05/2014
Austin Mobile Equine Clinic City, STATE,
  • Safely drove the truck and trailer mobile clinic to each call
  • Worked holidays, weekends, 12 hour shifts and sometimes as long as 18+ hour shifts
  • Assisted veterinary surgeon in surgeries and procedures on both large and small animals
  • Prepared surgical instrument packs and drapes for use in sterile environments
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
  • Communicated effectively with clients by phone and text to determine appropriate pickup times
  • Prepared estimates for care, and presented invoices and collected payment from clients
  • Positioned animals for diagnostic imaging such as x-rays
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records
  • Euthanized terminally ill patients and bonded with pet owners by asking them to tell me a story about the pet if they seemed like they want to speak with me
  • Made visits to farms to assist with animal emergencies such as injury, disease and birthing
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics
  • Administered anesthesia for operations and surgeries
  • Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions
  • Communicated with pet owners regarding pet diagnosis, prognosis and treatment
Horse Trainer, 01/2008 - 01/2012
Dos Brisas Ranch City, STATE,
  • Responsible for training twenty or more horses at a time
  • Experience with English and Western horses
  • Rode four to five horses daily
  • Taught lessons for beginner to advanced
  • Lead trail rides for all age groups
  • Kept well documented records of each horses vaccinations and training
  • Drove a large work truck and tractor
Education
Certification: Equine & Canine Kinesiology Taping, Expected in 2019
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Holistic Animal Courses - ,
GPA:
Status -
Certification: Equine & Canine Massage, Expected in 2018
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Holistic Animal Courses - ,
GPA:
Status -
Some College : Psychology, Expected in
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Blinn College - Brenham, TX
GPA:
Status -
  • Majored in Psychology 2008-2011
High School Diploma: , Expected in 2007
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Conestoga Senior High School - Berwyn, PA
GPA:
Status -

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Resume Overview

School Attended

  • Holistic Animal Courses
  • Holistic Animal Courses
  • Blinn College
  • Conestoga Senior High School

Job Titles Held:

  • Physician Liaison/Senior Medical Receptionist
  • Veterinary Receptionist
  • Veterinary Assistant
  • Horse Trainer

Degrees

  • Certification
  • Certification
  • Some College
  • High School Diploma

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