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Phlebotomy Technician/Patient Service Representative Resume Example

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PHLEBOTOMY TECHNICIAN/PATIENT SERVICE REPRESENTATIVE
Summary

Licensed experienced Phlebotomist with 5 years of experience in patient-focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining and troubleshooting laboratory equipment and lab maintenance. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.

Skills
  • Sanitation and sterilization
  • Medical records maintenance
  • Manual and finger dexterity
  • Proper storage procedures
  • Drawing blood
  • Biohazard waste disposal
  • HIPAA
  • Sharps disposal
  • Tracking specimens
  • Data entry
  • Stress management
  • Problem resolution
  • Inventory management
  • Customer service
  • Communications
  • Planning and coordination
  • MS Office
  • First Aid/CPR
  • Organization
  • Process improvement
Experience
Phlebotomy Technician/Patient Service Representative|Harbin Clinic - Rome, GA|04/2018 - Current
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Facilitated front desk operations for busy high-volume laboratory.
  • Managed patient complaints and rectified issues to complete satisfaction.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Built trust and minimized patient discomfort during phlebotomy procedures through talking to them in a calm manner and ensuring them that everything was going to be ok.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Verified collection orders and communicated discrepancies to nurses.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Prepared reagents, solutions and supplies to conduct lab tests.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Collected, labeled and stored lab samples according to laboratory specifications.
Phlebotomist|Floyd Medical Center - Rome, GA|11/2015 - 04/2018
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Built trust and minimized patient discomfort during phlebotomy procedures through talking to them in a calm manner and ensuring them that everything was going to be ok.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Verified collection orders and communicated discrepancies to nurses.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
Barista/Cashier|Kroger Starbucks - Rome, GA|06/2014 - 11/2015
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Delivered exceptional service to meet customers' prepared foods needs.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Oversaw food preparation, production and presentation according to quality standards.
Education and Training
Rogers Homeschool|Silver Creek, GA|05/2013GED
Georgia Northwestern Technical College|Rome, GA|11/2015Phlebotomy Certification: Phlebotomy
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Resume Overview

Companies Worked For:

  • Harbin Clinic
  • Floyd Medical Center
  • Kroger Starbucks

School Attended

  • Rogers Homeschool
  • Georgia Northwestern Technical College

Job Titles Held:

  • Phlebotomy Technician/Patient Service Representative
  • Phlebotomist
  • Barista/Cashier

Degrees

  • GED
    Phlebotomy Certification : Phlebotomy

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