phlebotomy supervisor resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Phlebotomy Supervisor, 03/2007 to Current Amita Health – Portage, MI,
Trained and supervised phlebotomists and lab assistants.
Managed staffing and scheduling of phlebotomy lab personnel.
Obtained blood specimens through venipunctures and fingersticks.
Established team schedules that met all coverage needs.
Monitored logs to verify adherence to draw and testing schedules.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Maintained fully-stocked phlebotomy cart, carrier and station.
Verified collection orders and communicated discrepancies to nurses.
Coordinated in-office and off-site testing for high volume of daily patient samples.
Collected specimens for drug screens, paternity tests and alcohol tests.
Identified patients using proper procedures prior to specimen collection.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Processed billing information and collected payments.
Transported specimens following established protocol for temperature and light.
Interviewed patients and documented details to update and file paperwork.
Facilitated effective communication between team members, other departments and outside facilities.
Performed evaluations of lab personnel and implemented corrective action where necessary.
Adhered to facility and legal requirements for standards of care and operations.
Answered special calls promptly to deliver exceptional service.
Developed schedules for orders, draws and processing of blood samples.
Medical Assistant, 04/05 to 07/2012 Myeyedr – Raleigh, NC,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Contributed to office operations by triaging patients by severity of medical complaint.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Phlebotomist, 06/1994 to 09/1998 Hospital Sisters Health System - Corporate – Pana, IL,
Maintained fully-stocked phlebotomy cart, carrier and station.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Verified collection orders and communicated discrepancies to nurses.
Identified patients using proper procedures prior to specimen collection.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Transported specimens following established protocol for temperature and light.
Collected specimens for drug screens, paternity tests and alcohol tests.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
Labeled patient samples, double-checking all information for accuracy.
Used aseptic techniques to maintain specimen integrity.
Disposed of used needles in sharps containers to avoid accidental needlesticks.
Sanitized work area after every patient to prevent contamination and spread of disease.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Interviewed patients to verify test requisitions and patient identity.
Properly stored and transported specimens to prevent loss and delays.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Medic, 06/1989 to 06/1997 Silver Cross Hospital – Lemont - Psmg, IL,
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Handled all delegated tasks, including monitoring vitals and venipuncture.
Education and Training
Certification: Combat Medic, Expected in 03/1990 to Academy of Health Sciences - San Antonio, TX, GPA:
Completed coursework in emergency ambulatory services to include phlebotomy and medication administration by all methods; oral, sublingual, intradermal, intravenous and intramuscular.
Diploma: Medical A, Expected in to Central Carolina Technical College - Sumter, SC GPA:
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