, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer care. Able to learn new tasks to grow and excel. Represent establishment with friendly, professional demeanor at all times.
Skills
Customer and Personal Service
Computer literate (Excel, Windows, Microsoft Word, SHAH,Medsys, Continulink, Atlas,Labs/Mysis, Fin, Murphy)
44 WPM typing speed
Bilingual Spanish and English
Confident and rational ability to work independently
Skilled to multitasking
Organizational and interpersonal skills
Great phone etiquette
Detail oriented
Diagnostic Testing
Work History
09/2018 to CurrentPhlebotomist TechnicianFusion Hcr | Lima, OH,
Multitasking, including managing over 30 customer calls per day, receiving intake paperwork on over 50 patients daily.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Processed Andy prepared specimen collections for transport to lab
Assisted with billing corrections, ex. Called for diagnosis codes for re-bill.
Data entry of labs ordered by physician.
Executed billing tasks and recorded information in company databases.
Accepted payments for lab services and discussed remaining balances with customers to take accounts to zero.
Handled account payments and provided information regarding outstanding balances.
Reconciled past due accounts achieving 80-100% reduction in outstanding invoices.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Disbursed petty cash by recording entries and verifying documentation.
10/2016 to 09/2018Client Service CoordinatorCherry, Bekaert & Holland, L.L.P. | Orlando, FL,
Managed over 50 customer calls per day.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Scheduled and made sure clients were staffed
Verified and confirmed staff clock in/outs
Performed intake on employment applications and reference checks
Ran background checks on on applicants, including annual background checks on current employees
Weekly intake on time sheets/mileage sheets and data entry to payroll for billing
Maintain personnel files
Orientate new hires on clock in/out and time sheet completion along with company policies
Oversee that new hires complete necessary documents for hire
Continuous daily communication with Supervisor and Manager
Upload necessary documents, fax, scan, or email document requests
Email communication logs daily
Daily communication with employees and clients
Meet deadlines for billing/payroll
Provide weekly/monthly spreadsheet to management
06/2014 to 10/2016DispatcherLincare | Batesville, MS,
Kept detailed track of all available field personnel and all in-progress and completed calls.
Closely monitored dispatch board to triage and prioritize over daily calls.
Directed all dispatching, routing and tracking of 15 fleet vehicles.
Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards and weather conditions.
Proved successful working within tight deadlines and fast-paced atmosphere.
Scanned documents and saved in database to keep records of essential organizational information.
Completed cash and coin count to prepare for bank deposits.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Obtained scanned records and uploaded into database.
Produced monthly reports using advanced Excel spreadsheet functions.
Completed data entry tasks with accuracy and efficiency.
Typed up monthly invoices for accounts billed and stored completed documents in appropriate locations
Accepted payments for transport services.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Performed cash, card and check transactions to complete customer purchases.
Answer telephones, directed calls, and took messages
Compiled, copied, sorted, and filed records of office activities and business transactions
09/2006 to 12/2015Team Leader/Phlebotomy TechnicianSouth Texas Blood & Tissue | City, STATE,
Provided leadership professionally and diligently.
Supervised large blood drives of over 100 donors.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Organized daily work based on collection priority.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Tracked collected specimens by initialing, dating and noting times of collection.
Accurately labeled vacutainer tubes with patient name, date and time of collection.
Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Obtained blood specimens by performing venipunctures and finger sticks.
Education
Expected in 05/1995High School Diploma | Stroman High School, Victoria, TXGPA:
Study at Victoria College from 1995-1996 taking pre requisites. 2001-2004 I took early childhood development classes. 2005-2006 for Medical assistant and took Medical terminology. I discontinued Medical assistant classes due to starting new employment with South Texas Blood & Tissue, where I completed phlebotomy training.
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