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phlebotomist technician resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Skilled Phlebotomist with more than 2 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties. Diligent Phlebotomist that is strong in educating donors and public on therapeutic products derived from plasma, screening process and laboratory policies. Educated and experienced in performing venipuncture using. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

Skills
  • Measuring vital statistics
  • Blood specimen storage
  • Patient confidentiality
  • Recording data
  • Specimen labeling procedures
  • Venipuncture
  • Infection Control
  • Dependable
  • Responsible
  • Problem-Solving
  • Written Communication
  • Time management
  • Health education
  • Specimen collection
  • Identifying order of draw
  • Recognize medical terminology
Work History
Phlebotomist Technician, 12/2020 to Current
Fusion HcrColumbus, OH,
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Reviewed patient records for accuracy and completeness.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Organized daily work based on collection priority.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Conducted venipuncture and other CT procedures.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
Assistant Store Manager, 01/2020 to 12/2020
Tailored BrandsSouth Windsor, CT,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Compiled financial data to comply with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Performed closing procedures, counting down associates draws, counting money, verifying draws back to the stabled kept amount and accumulating deposit.
  • Knowledge of microsoft word
  • Knowledge of Excel
  • Abled and disabled alarms upon closing and opening
  • Processed payroll
Call Center Customer Service Representative, 12/2018 to 01/2020
Grand Circle TravelTX, State,
  • Responded to customer comments and questions via LiveChat during shifts.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Resolved concerns with products or services to help with retention and drive sales
  • Answered over 100 calls per shift to meet fast-paced call center demands
Cosmetology Student, 05/2017 to 10/2019
Lee HeadCity, STATE,
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Entertained children during cuts to allow guardians to fully focus on appointment services.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Answered telephone calls to provide information and schedule new appointments.
  • Consistently received positive performance reviews from guests.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Kept detailed records of customer information and services provided to increase return customers by 67%
Education
Certified Phlebotomy Technician: Phlebotomy, Expected in 08/2022 to Steady Hand Mobile Labs - 5719 NW 13th ST Gainesville, FL 32653,
GPA:
  • Awarded certificate of completion
  • Certificate # 22-3045
Cosmetologist: Cosmetology Education, Expected in 10/2019 to Ms.Head Cosmetology - Quincy, FL,
GPA:
  • Continuing education for 10HRs CM(1.00), EI(1.00), ELE(1.00), HIV/AIDS Course(1.00), State/Federal Laws & Rules(2.00), OSHA(0.50), Sanitation/Sterilization(3.00), Workers Compensation(0.50) COMPLETED
  • License # CL1287679
  • Awarded Certificate of Completion
Associate of Arts: Pharmacy, Expected in 09/2015 to Sante Fe College - Gainesville, FL,
GPA:
  • ENC1101 (3 Credits)
  • Intro to Humanity (3 Credits)
  • Intermediate Math (3 Credits)
  • College Algebra (3 Credit)
  • Composition 1 (3 Credits)
  • Spanish 1 (2 Credits)
  • Spanish 2 (2 Credits)
High School Diploma: , Expected in 06/2011 to Dunnellon High School - Dunnellon, FL
GPA:

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Resume Overview

School Attended

  • Steady Hand Mobile Labs
  • Ms.Head Cosmetology
  • Sante Fe College
  • Dunnellon High School

Job Titles Held:

  • Phlebotomist Technician
  • Assistant Store Manager
  • Call Center Customer Service Representative
  • Cosmetology Student

Degrees

  • Certified Phlebotomy Technician
  • Cosmetologist
  • Associate of Arts
  • High School Diploma

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