Im a 50 years old, I have been in the Medical field for 31 years. I'm organized, empathetic, effective and motivated worker I combine extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
IDX appointment scheduling
Valid FL driver's license
Medical terminology knowledge
Calm and level-headed under duress
HIPAA compliance
Medical billing
ICD coding
Documentation procedures expert
Charting expertise
Quick problem solver
Medical terminology
Certified in Basic Life Support (BLS)
Experience
02/2019 to Current
Phlebotomist TechnicianBiolife – Des Moines, IA,
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Prepared and packaged specimens for courier transport.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Identified patients using proper procedures prior to specimen collection.
Processed client payments and collected appropriate billing information.
01/2018 to Current
Human Resources ManagerChewy – Bellevue, WA,
Managed full-cycle human resource operational activities to maximize HR employee performance.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Held exit interviews and documented information discussed with employees.
Identified operational weaknesses to improve or innovate people, programs and processes.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Recruited new employees and built relationships, driving visibility.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Encouraged open communications, promoting positive and pro-employee work environment.
Facilitated learning and development programs and initiatives resulting in advancement opportunities for employees.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Compiled reports to provide management with accurate information and comply with policies and procedures.
Formulated corrective action plan through analysis of management feedback and consultation with employee.
Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
02/2017 to 12/2017
Medical Assistant Gi Associates & Endoscopy Center – Vicksburg, MS,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Incorporated outside records into charts and EHR.
Labeled and completed lab requisitions using ICD and CPT coding.
Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Responded to patient callbacks and phone-in prescription refill requests.
Measured vital signs and took medical histories to prepare patients for examination.
Education and Training
Expected in 06/1989 to to
High School Diploma: Bay Path Vocational High - Charlton, MA, GPA:
Expected in to to
Associate of Science: Phoenix If Arizona - Arizona City, AZ, GPA:
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