Over 18 years of progressive experience in Customer Service and 14 years in Banking. Team player and task coordinator. Extensive skills in banking, cash handling, training, strong leadership, problem resolution, compliance and innovative strategies. Known as a resourceful, detail-oriented individual with the ability to implement creative solutions in stressful situations for a positive outcome. Skilled in achieving realistic mission goals. Outstanding professionalism and fostering teamwork environments with proven results. Meticulously organized, creative and innovate.
Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Customer service expert
Worked diligently to complete all assigned tasks and working overtime as needed.
Interacted with Hispanic customers from different countries on behalf of the company to ensure understanding and knowledge of products and services. Translated in person or over the phone to assist coworkers and customers.
Assisted, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Phlebotomist Red Cross VolunteerAug 2016 to Current Womack Army Medical Center Laboratory － Fort Bragg, NC
I am currently serving as a Red Cross Phlebotomist Volunteer at Womack Army Medical Center Laboratory performing blood draws in the outpatient laboratory.
Responsible of venipuncture and urine specimens' collections for military personnel, civilians and family members.
In addition to blood work, during my volunteer hours I restock, clean, and disinfect the nine phlebotomy stations keeping them neat and organized.
I safely dispose patient's personal information in order to protect their privacy.
I strive to provide outstanding customer service to my patients and process daily duties in a timely manner with the ability to respond to time sensitive requirements in a fast pace environment.
Phlebotomist / Patient Service TechnicianFeb 2014 to May 2014 St. Francis Hospital & The Bradley Center － Columbus, GA
Served as a Phlebotomist and specimen collection handler in the Specimen Handling Section performing blood draws and urine specimen collection on patients ranging from minimally to critically ill who may be hard to draw; included but not limited, to patients in the Intensive Care Unit, Cardiac Unit, Emergency Room, Labor and Delivery, and Surgical Care for hospitalized patients while adhering to safety infection-control procedures. I also served patients in the Psychiatric and Substance Abuse Control Clinic.
I demonstrated vast knowledge of the correct type tube, order of draw, amount of specimen needed, and procedure to be followed according to the test requested.
Accurately prepared, labeled, processed, and transported specimens to the laboratory for testing.
Efficiently classified blood tubes in the lab and delivered them to the appropriate department.
Organized and prioritized samples labeled STAT.
I effectively operated a file system to include; patient information and test data to enhance the organization ability to quickly and accurately respond to doctor's inquiries.
Stocked medical inventory supplies and restocked phlebotomy area keeping the trays, carts, and work areas clean and organized.
Assisted in disinfecting and closing the Phlebotomy Room at the end of the shift.
Disposed biohazard materials according to Standard Operation Procedures established by regulatory agencies and Departmental Safety of the State of Georgia.
Served as the first point of contact with the patients providing clerical and administrative support for the Laboratory utilizing computer systems and technologies included but not limited the use of Microsoft Office (Word, Excel, etc).
Performed a full range of administrative duties: patient registration, appointment scheduling for blood work, record keeping, disposition functions, and miscellaneous clerical duties within the Laboratory.
TellerMar 2012 to Sep 2014 Kinetic Credit Union Former TIC － Columbus, Georgia
Served as a Teller of the Credit Union supporting the operational activities and financial services utilizing financial and accounting systems.
Voluntary assisted the branch Head Teller and Branch Manager with a new and extensive filing system with the purpose to achieve and maintain accuracy of the transactions and ensure that all paperwork were up to standards and attention to detail.
Prepared the daily reports for the vault and money dispensing machines.
Identified and solved problems.
I processed deposits, withdrawals, payments, cash advances, money orders, corporate checks, Visa gift cards, movie tickets, theme park tickets, wire transfers, and change orders.
Responsible for scanning all the branch work at the end of the night to the corporate office.
Kept and maintained the supply inventory.
I carefully adjusted and balance service member accounts, adjusting incorrect inputs and transferring funds as necessary.
Utilized my customer skills and carefully received and responded to a variety of correspondence that were received through telephone inquiries generated by third party, insurance carriers and other relating components of a bank transaction.
Applied a professional knowledge of products to assist clients and resolve issues with their accounts
Enhance the section ability to quickly and accurately respond to their yearly inspection.
Assisted the Head Teller in strategy planning and execution to improve the functional development of the Teller area.
Assisted the Head Teller reviewing time and attendance for the other Tellers and submitted to the supervisor for approval.
Performed a variety of general clerical work such as receiving telephone calls, receiving, sorting and distributing mail.
Filed and maintained account records, and directed members to appropriate officers.
Demonstrated experience utilizing a variety of software programs to create database files, retrieving and creating report, statistical data, and rosters.
Served as a certified Senior Teller responsible to open/close the branch and arm/disarm alarm before and after business hours under dual control.
Performed individual and commercial transactions such as change orders, certified checks, money orders, account statements, deposits, withdrawals, transfers, etc.
Promoted the sale and distribution of VISA gift cards.
Maintained and extensive daily operational file and scanned all work paperwork to be sent to the processing center at the end of the day.
Answered customer's questions and solved issues.
Disposed and secured all sensitive and confidential information to ensure customers privacy.
I guaranteed tellers received clear, detailed, and specific oral/or written communication guidance for work assignments and kept them informed on changes and management goals as they relate to the section.
As their Senior Teller, I assigned special projects to the tellers to utilize employee's skills and potentials; ensured weekly and daily productivity was above established standards and quality and quantity of the work were satisfactory; identified issues and errors that could slow down workflow and made necessary adjustments.
I accurately processed an extensive amount of member's transactions
monthly (3,000 ) with accuracy. Exceeding the standard performance plan.
Volunteered to back up team members when workload was high and timing was critical; assisting in the Drive-Thru during busy hours or lunch breaks.
Facilitated quarterly briefings which informed team members about new policies, products, etc.
Promoted bank products through cross-sell.
Complied with all Bank Secrecy Act and Money Laundering Laws.
Helped and assisted Manager and Officer Bankers translating for Spanish speaker customers in order to assist this population group. Also I served as the first point of contact between the bank and the Hispanic customers by phone and sent handwritten welcome cards by mail to them.
Performed a variety of general clerical work such as receiving telephone calls, receiving, sorting and distributing mail.
Filed and maintained account records, and directed customers to appropriate officers.
Appointed as a backup Commercial Vault Teller.
Responsible to sign official checks and approved "over the limit" transactions for other tellers.
Served as the Automatic Teller Machine (ATM) and Teller Cash Recycler (TCR) custodian teller and responsible for the replenishment and physical control of all cash.
Audited, balanced, replenished and made daily report for ATM, TCR, and De La Rue Change Counter machine.
Total amount handled was $250,000.00.
Head Teller & Member Service RepresentativeFeb 2006 to Mar 2007 Latino Community Credit Union － Fayetteville, NC
I was responsible for all personal and business accounts management including, monthly bills, tracking of negative balance, further actions for collections, depositing and withdraws of money for customers' accounts and periodic reporting requirements.
Promoted the credit union products to increase earnings.
I took the necessary actions to correct inaccurate or erroneous records and continuously monitored financial data to identify abnormal trends and provide feedback to the Branch Manager.
Routinely reconciled member accounts in accounting and financial systems involving extensive subdivision of accounts, adjustments, or extensive balancing and reconciling of detailed summary accounts; or resolving problems in balancing accounts, adjusting discrepancies, developing controls records, verifying the accuracy of budgetary data, adjusting dollar amounts of account by line item and object class, and preparing reports on the status of funds to Manager.
Voluntarily engaged on a special project researching aged member's records, reconstructing incorrect and missing information from files to organize and prepare the credit union for an inspection.
Promoted and assisted with marketing for Hispanic businesses.
Assisted costumers with their bank reconciliation and reviewed their loan documents to make sure they were filled out correctly.
Conducted the branch daily & monthly report.
I effectively performed transactions such as account statements, payments, wire transfers, withdrawals, transfers, and deposits.
Assisted manager ordering cash from the Federal Reserve.
Received and prepared the currency via armored carriers.
Researched and resolved all cash-related discrepancies and transfer funds as necessary.
Accurately estimated and adjusted the supply of money for the week.
Participated in the branch opening and closing procedures.
Followed up overdrawn accounts and past due payments.
Prepared the monthly Returned Items Report.
Referred individuals to Chexsystem.
Implemented teller training to new employees.
Closed delinquent accounts and issued secured loans.
Monitored the issuance of debit and saving cards.
Processed Tax Individual Identification numbers applications for immigrants following all the Internal Revenue policies.
Performed general clerical work such as receiving and answering telephone calls, receiving, sorting and distributing mail.
Accurately organized, filed and maintained classified account records.
Total amount handled was $100,000.
Vault / Commercial TellerApr 2001 to Feb 2003 Banco Popular de Puerto Rico － San Juan, PR
As Vault / Commercial Teller, I was responsible for all personal and business accounts including, audit and reconciliation, monthly bills, tracking of outstanding negative balance, further actions for collections, depositing and withdraws of money for customers' accounts and periodic reporting requirements.
Routinely reconciled client's accounts in accounting and financial systems involving extensive subdivision of accounts, adjustments, or extensive balancing and reconciling of detailed summary accounts; or resolving problems in balancing accounts, correcting errors, adjusting discrepancies, developing controls records, verifying the accuracy of budgetary data, adjusting dollar amounts of account by line item and object class, and preparing reports on the status of funds to the Manager.
Perform commercial transactions on the "CLASS" system including night deposits, lobby transactions, petty cash, change orders, and payroll checks.
Order and receive cash from Federal Reserve with the Operation Manager assistance.
Experiences filling the purchase requisition forms and handle the recording and processing of currency into the vault.
Promote bank products and services to save time to customers.
Followed specific company check in and check-out procedures.
Prepared the banks vault for the day and opened it on time.
Processed currency and coin orders from tellers in and from the vault.
Prepared necessary documentation when finding counterfeit bills.
Comply with all BSA regulations and laws to prevent Money Laundry.
Help/assist customers answering questions and resolving issues.
Conciliate and balance ATM and Vault.
Chosen once as the Area ATMs Custodian based on performance.
Total amount handled was $375,000.
Label & Data Scanner ClerkMar 1998 to Apr 2001 Supermercados Amigo － Isla Verde, PR
As a data scanner clerk, I created all the store signs and labels.
Kept prices updated in scales, checkout registers, and computer system.
Provided customer service rendering money transfers, refunds, lottery tickets, rain checks and returns.
Performed a variety of general office clerical work such as receiving telephone calls, receiving, sorting and distributing mail.
Created and designed seasonal displays.
Operated a cash register machine and efficiently performed checkout procedures at or above expected performance standards including minimum transaction time per item rate and accurate handling of cash, debit cards, credit cards, Women Infant and Children Programs (WIC), Gift Cards, coupons and checks.
Followed up all check-out and cash handling procedures and policies.
Checked identification of customers, as required and verified credit card signatures.
Received and examined cash from customers.
Maintained sales registers and area neat.
Prepared clerks reports at closing time, showing the type of cash and total amount received and turned cash and necessary reports over to the manager.
Replenished stocks and displays merchandise in accordance with predetermined display methods during slow periods.
Participated in conducting inventories.
Trained new cashiers.
Served as a cashier and counter clerk as required.
Phlebotomy Technician2014Columbus Technical College － GA
High School Diploma, Graphic Arts1998Central of Visual Arts High School － Santurce, PR
Active Clearance - Investigation completed May 2016.
Member of The American Medical Technologist Association - Registered Phlebotomy Technician 2015
by The American Heart Association (CPR and AED program)
BB&T University Certification as Senior
- Active Clearance - Investigation completed May 2016.
Familiar with medical terminology
First-aid, and safety
Excellent patient care skills.
Ability to prioritize with excellent time management skills
Strong math and counting skills
Solid grasp in cash handling
Ability to retrieve and multitask
Technology skills: Automated Data Processing (ADP) software such as: Microsoft Word, Excel, and/or PowerPoint