- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Committed and motivated with exceptional customer service and decision-making skills. Strong worth ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
- Professional demeanor
- Customer/Client relations
- Office administration
- Multi-Line Telephone Systems
- Conflict Resolution
- Customer and Client Relations
- Administrative support
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- Organization skills
- Scheduling
- Verbal and written communication
- Sorting and labeling
- Time management
- Strategic Planning
- Staff Management
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Phlebotomist / Receptionist, 11/2012 to 03/2021
Mainegeneral Health – Winthrop, ME,
- Supports team manager and performs management duties when manager is absent or out of the office.
- Manage inventory and stock, including keeping detailed records of inventory use.
- Answer team member questions help with team member problems and oversee team member work for guideline compliance.
- Provide quality customer service, including interacting with patients, answering patient enquiries, and effectively handling customer complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments for patients.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided clerical support to company by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Clinical Assistant, 04/2012 to 11/2012
Covenant Community Care – Detroit, MI,
- Consistently praised for efficient handling of administrative and clinic duties that allowed.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Helped implement practice's quality assurance and control program.
- Efforts ensured compliance with Hipaa and Osha regulations and improved patient care/satisfaction.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted patients with basic care needs.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
MEDICAL ASSISTANT, 07/2010 to 04/2012
PHLEBOTOMIST CLINICAS DE SALUD DEL PUEBLO – City, STATE,
- Relayed messages from patients to the physicians regarding their prescriptions in addition to calling in their prescriptions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
RECEPTIONIST/ MEDICAL ASSISTANT DR, 06/2008 to 07/2010
ARTHUR R. DAVIS JR – City, STATE,
- Performed basic physical assessment of newborns and infants.
- Trained new staff on quality control procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Managed general office duties such as answering multiple telephone lines, completing insurance.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Ordered and prepared reagents and supplies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared initial patient charts for admission.
- Taught patients about medications, procedures and care plan instructions.
- Obtained client medical history, including medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
: Real Estate, Expected in
Keller Williams Real Estate School - Online,
GPA:
- Continuing education in Real Estate
: Notary Public, Expected in 03/2021
National Notary Association - Online,
GPA:
Income Tax Preparer: Income Tax, Expected in 02/2021
Golden State Tax Training - Online,
GPA:
INCOME TAX PREPARER
: , Expected in
College Of The Desert - Palm Desert, CA
GPA:
Phlebotomist: Phlebotomy, Expected in 07/2012
California Nurses Educational Institute - Palm Springs, CA
GPA:
Certified Medical Assistant: Medical Assisting, Expected in 08/2008
Regional Occupational Program - Indio, CA,
GPA:
High School Diploma: , Expected in 06/2007
Coachella Valley High School - Thermal, CA
GPA:
- Licensed Income Tax Preparer- Claire's Secretarial Services
- Certified Phlebotomist-Labcorp, Phleb2u LLC
- CCMA - Certified Clinical Medical Assistant
Spanish:
Native or Bilingual
English:
Native or Bilingual
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