Committed and motivated with exceptional customer service and decision-making skills. Strong worth ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
Skills
Professional demeanor
Customer/Client relations
Office administration
Multi-Line Telephone Systems
Conflict Resolution
Customer and Client Relations
Administrative support
Organization skills
Scheduling
Verbal and written communication
Sorting and labeling
Time management
Strategic Planning
Staff Management
Work History
Phlebotomist / Receptionist, 11/2012 to 03/2021 Mainegeneral Health – Winthrop, ME,
Supports team manager and performs management duties when manager is absent or out of the office.
Manage inventory and stock, including keeping detailed records of inventory use.
Answer team member questions help with team member problems and oversee team member work for guideline compliance.
Provide quality customer service, including interacting with patients, answering patient enquiries, and effectively handling customer complaints.
Kept reception area clean and neat to give visitors positive first impression.
Scheduled and confirmed appointments for patients.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Provided clerical support to company by copying, faxing and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Clinical Assistant, 04/2012 to 11/2012 Covenant Community Care – Detroit, MI,
Consistently praised for efficient handling of administrative and clinic duties that allowed.
Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Helped implement practice's quality assurance and control program.
Efforts ensured compliance with Hipaa and Osha regulations and improved patient care/satisfaction.
Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
Sanitized, restocked and organized exam rooms and medical equipment.
Assisted patients with basic care needs.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
MEDICAL ASSISTANT, 07/2010 to 04/2012 PHLEBOTOMIST CLINICAS DE SALUD DEL PUEBLO – City, STATE,
Relayed messages from patients to the physicians regarding their prescriptions in addition to calling in their prescriptions.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Completed clinical procedures and gathered patient data for interpretation by physician.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
RECEPTIONIST/ MEDICAL ASSISTANT DR, 06/2008 to 07/2010 ARTHUR R. DAVIS JR – City, STATE,
Performed basic physical assessment of newborns and infants.
Trained new staff on quality control procedures.
Authorized drug refills and provided detailed prescription information to pharmacies.
Managed general office duties such as answering multiple telephone lines, completing insurance.
Demonstrated ability to lead and motivate outstanding healthcare teams.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Ordered and prepared reagents and supplies.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared initial patient charts for admission.
Taught patients about medications, procedures and care plan instructions.
Obtained client medical history, including medication information, symptoms and allergies.
Sanitized, restocked and organized exam rooms and medical equipment.
Education
: Real Estate, Expected in Keller Williams Real Estate School - Online, GPA:
Continuing education in Real Estate
: Notary Public, Expected in 03/2021 National Notary Association - Online, GPA:
Income Tax Preparer: Income Tax, Expected in 02/2021 Golden State Tax Training - Online, GPA:
INCOME TAX PREPARER
: , Expected in College Of The Desert - Palm Desert, CA GPA:
Phlebotomist: Phlebotomy, Expected in 07/2012 California Nurses Educational Institute - Palm Springs, CA GPA:
Certified Medical Assistant: Medical Assisting, Expected in 08/2008 Regional Occupational Program - Indio, CA, GPA:
High School Diploma: , Expected in 06/2007 Coachella Valley High School - Thermal, CA GPA:
Certifications
Licensed Income Tax Preparer- Claire's Secretarial Services
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