Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Committed and motivated with exceptional customer service and decision-making skills. Strong worth ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.

  • Professional demeanor
  • Customer/Client relations
  • Office administration
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Customer and Client Relations
  • Administrative support
  • Organization skills
  • Scheduling
  • Verbal and written communication
  • Sorting and labeling
  • Time management
  • Strategic Planning
  • Staff Management
Work History
Phlebotomist / Receptionist, 11/2012 to 03/2021
Mainegeneral HealthWinthrop, ME,
  • Supports team manager and performs management duties when manager is absent or out of the office.
  • Manage inventory and stock, including keeping detailed records of inventory use.
  • Answer team member questions help with team member problems and oversee team member work for guideline compliance.
  • Provide quality customer service, including interacting with patients, answering patient enquiries, and effectively handling customer complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments for patients.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided clerical support to company by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Clinical Assistant, 04/2012 to 11/2012
Covenant Community CareDetroit, MI,
  • Consistently praised for efficient handling of administrative and clinic duties that allowed.
  • Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
  • Helped implement practice's quality assurance and control program.
  • Efforts ensured compliance with Hipaa and Osha regulations and improved patient care/satisfaction.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Assisted patients with basic care needs.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
MEDICAL ASSISTANT, 07/2010 to 04/2012
  • Relayed messages from patients to the physicians regarding their prescriptions in addition to calling in their prescriptions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Performed basic physical assessment of newborns and infants.
  • Trained new staff on quality control procedures.
  • Authorized drug refills and provided detailed prescription information to pharmacies.
  • Managed general office duties such as answering multiple telephone lines, completing insurance.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Ordered and prepared reagents and supplies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared initial patient charts for admission.
  • Taught patients about medications, procedures and care plan instructions.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.
: Real Estate, Expected in
Keller Williams Real Estate School - Online,
  • Continuing education in Real Estate
: Notary Public, Expected in 03/2021
National Notary Association - Online,
Income Tax Preparer: Income Tax, Expected in 02/2021
Golden State Tax Training - Online,


: , Expected in
College Of The Desert - Palm Desert, CA
Phlebotomist: Phlebotomy, Expected in 07/2012
California Nurses Educational Institute - Palm Springs, CA
Certified Medical Assistant: Medical Assisting, Expected in 08/2008
Regional Occupational Program - Indio, CA,
High School Diploma: , Expected in 06/2007
Coachella Valley High School - Thermal, CA
  • Licensed Income Tax Preparer- Claire's Secretarial Services
  • Certified Phlebotomist-Labcorp, Phleb2u LLC
  • CCMA - Certified Clinical Medical Assistant
Native or Bilingual
Native or Bilingual

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School Attended

  • Keller Williams Real Estate School
  • National Notary Association
  • Golden State Tax Training
  • College Of The Desert
  • California Nurses Educational Institute
  • Regional Occupational Program
  • Coachella Valley High School

Job Titles Held:

  • Phlebotomist / Receptionist
  • Clinical Assistant


  • Income Tax Preparer
  • Phlebotomist
  • Certified Medical Assistant
  • High School Diploma

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