Phlebotomist/Office Clerk Resume Example
Charismatic, self motivated, articulate and passionate about my work are just a few qualities that describe me as a person. I carry a strong work ethic and strive to do the best work I can by trying to keep a constant positive attitude and maintaining a general open minded outlook on life. Helping others is what I strive to do and being able to find a career that would allow me to do so would be a pleasure and great opportunity to have.
I am a certified Phlebotomist offering over 13 years experience in patient - focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining and troubleshooting laboratory equipment and lab maintenance. Strong communicator when interfacing seamlessly with patients, doctors, medical staff and co-workers. Expert in all forms of venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented and adept in training students, new hires and clinical staff on proper sterilization protocols, venipuncture techniques and universal precautions.
I also have 8 years experience working in office administration as an office clerk with managing administrative operations in both the educational and medical sectors. I consider myself a composed decision-maker, resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Lastly, I have the ability to build positive rapport with customers, maintain professional appearance and uphold a strong public image.
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- Maintained fully-stocked phlebotomy station.
- Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted bleeding time tests and updated results into paper or electronic charts.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
- Delivered high-quality and compassionate treatment.
- Evaluated accuracy and compliance of all documentation and reports.
- Jumped in to fill gaps for on call rotation when necessary.
- Ensured HIPAA compliance.
- Processed monthly reports for department performance.
- Maintained patient confidential files.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Open and closed office
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Served as one of the company's bilingual; English and Spanish donor service care employees
- Provided onsite training.
- Drew blood
- Drove blood mobile to different blood drive sites
- Blood drive recruiting
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Counseled donors to ease their fears, explain procedures, and enhance cooperation during blood draws.
- Maximized efficiency, increased accuracy by developing and implementing system and process improvements.
- Interviewed donors to obtain medical information and measure their vital signs, weight and height.
- Delegated staff duties.
- Ensured HIPPA compliance
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Interviewed patients and analyzed and documented medical records to update and file documents.
- Built trust and minimized patient discomfort during phlebotomy procedures.
- Obtained scanned records and uploaded into company data base.
- Facilitate classes Monday thru Friday.
- Keep constant Communication between professor and students.
- Use of web telecast equipment, monitors, computers projectors etc.
- Handled all given tasks.
- Provided excellent service and attention to customers when face-to-face or through phone conversations on multiline phone system.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Created professional memoranda
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Oversaw final exams at end of each semester, carefully monitoring students for signs of deception.
- Troubleshot problems with computers used in diverse tests.
- Helped faculty prepare tests and set up testing spaces.
- Worked closely with staff members to deliver project requirements, develop solutions and meet deadlines for students.
- Certified phlebotomist
- CPR certified
- TWIC
*Clinical pathology labs - Debra Washmon: Phone #361-742-0222
*In conjunction with Clinical pathology labs - Dr. Espada's office/ Liz Moore: office manager, phone #361-549-4781, 361-985-8884
*Coastal Bend Blood Center- Norma Villareal:361-855-4943
*Coastal Bend College- Maria Trevino: 361-664-2981
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Resume Overview
School Attended
- Alice High School
- Del Mar College
Job Titles Held:
- Phlebotomist/Office Clerk
- Phlebotomist/Mobile Charge/Data Entry Clerk
- Facilitator/Front Office Receptionist
Degrees
- Alice High School -
City,
State
2005 High School Diploma
Del Mar College - City, State Associate of Applied Science : Healthcare Administration
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