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Phlebotomist/Office Clerk Resume Example

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PHLEBOTOMIST/OFFICE CLERK
Summary

Charismatic, self motivated, articulate and passionate about my work are just a few qualities that describe me as a person. I carry a strong work ethic and strive to do the best work I can by trying to keep a constant positive attitude and maintaining a general open minded outlook on life. Helping others is what I strive to do and being able to find a career that would allow me to do so would be a pleasure and great opportunity to have.

I am a certified Phlebotomist offering over 13 years experience in patient - focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining and troubleshooting laboratory equipment and lab maintenance. Strong communicator when interfacing seamlessly with patients, doctors, medical staff and co-workers. Expert in all forms of venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented and adept in training students, new hires and clinical staff on proper sterilization protocols, venipuncture techniques and universal precautions.

I also have 8 years experience working in office administration as an office clerk with managing administrative operations in both the educational and medical sectors. I consider myself a composed decision-maker, resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Lastly, I have the ability to build positive rapport with customers, maintain professional appearance and uphold a strong public image.

Skills
  • Great communication/customer service skills
  • Interpersonal skills
  • Quality management control skills
  • Positive productive attitude
  • Adaptable
  • Approachable
  • Leadership skills/self starter
  • Dependable
  • Helpful
  • Bilingual - english/Spanish
  • Microsoft/Word Excel
  • Back office operations
  • Data entry documentation
  • Mail management (sorting & distributing)
  • Filing management
  • Organization support skills
  • Prioritize tasks
  • Collect and compile data for reports
  • 10 key calculator
  • Type 70 WPM
  • Use of multiline phone systems
  • Fax
  • Scan
  • Copy machine
  • Multitasking ability
  • Produced copies
  • Proctor
  • Create Balance spread sheets and reports
  • Inventory management
Experience
Phlebotomist/Office Clerk / Clinical Pathology Labs - Corpus Christi, TX09/2016 - 06/2019
  • Maintained fully-stocked phlebotomy station.
  • Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
  • Verified collection orders and communicated discrepancies to nurses.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
  • Delivered high-quality and compassionate treatment.
  • Evaluated accuracy and compliance of all documentation and reports.
  • Jumped in to fill gaps for on call rotation when necessary.
  • Ensured HIPAA compliance.
  • Processed monthly reports for department performance.
  • Maintained patient confidential files.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained fully-stocked phlebotomy cart, carrier, and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Open and closed office
Phlebotomist/Mobile Charge/Data Entry Clerk / Coastal Bend Blood Center - Corpus Christi, TX11/2011 - 10/2016
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Served as one of the company's bilingual; English and Spanish donor service care employees
  • Provided onsite training.
  • Drew blood
  • Drove blood mobile to different blood drive sites
  • Blood drive recruiting
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Counseled donors to ease their fears, explain procedures, and enhance cooperation during blood draws.
  • Maximized efficiency, increased accuracy by developing and implementing system and process improvements.
  • Interviewed donors to obtain medical information and measure their vital signs, weight and height.
  • Delegated staff duties.
  • Ensured HIPPA compliance
  • Labeled blood vials with critical information like time of collection, date, and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Interviewed patients and analyzed and documented medical records to update and file documents.
  • Built trust and minimized patient discomfort during phlebotomy procedures.
  • Obtained scanned records and uploaded into company data base.
Facilitator/Front Office Receptionist / Coastalbend College - Alice, TX02/2010 - 10/2011
  • Facilitate classes Monday thru Friday.
  • Keep constant Communication between professor and students.
  • Use of web telecast equipment, monitors, computers projectors etc.
  • Handled all given tasks.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations on multiline phone system.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Created professional memoranda
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Oversaw final exams at end of each semester, carefully monitoring students for signs of deception.
  • Troubleshot problems with computers used in diverse tests.
  • Helped faculty prepare tests and set up testing spaces.
  • Worked closely with staff members to deliver project requirements, develop solutions and meet deadlines for students.
Education and Training
Alice High School - Alice, Tx2005High School Diploma
Del Mar College - Corpus Christi, TXAssociate of Applied Science: Healthcare Administration
Certifications/license
  • Certified phlebotomist
  • CPR certified
  • TWIC
Languages
Bilingual (English and fluently speak Spanish)
Immediate supervisors' contact information::

*Clinical pathology labs - Debra Washmon: Phone #361-742-0222

*In conjunction with Clinical pathology labs - Dr. Espada's office/ Liz Moore: office manager, phone #361-549-4781, 361-985-8884

*Coastal Bend Blood Center- Norma Villareal:361-855-4943

*Coastal Bend College- Maria Trevino: 361-664-2981

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Resume Overview

Companies Worked For:

  • Clinical Pathology Labs
  • Coastal Bend Blood Center
  • Coastalbend College

School Attended

  • Alice High School
  • Del Mar College

Job Titles Held:

  • Phlebotomist/Office Clerk
  • Phlebotomist/Mobile Charge/Data Entry Clerk
  • Facilitator/Front Office Receptionist

Degrees

  • Alice High School - Alice, Tx 2005 High School Diploma
    Del Mar College - Corpus Christi, TX Associate of Applied Science : Healthcare Administration

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