, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using appointment scheduling system to manage. Organized and accurate in managing patient flow. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization & trained with excellent skills. Hardworking and brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Ambitious, career-focused, and anxious to obtain an entry-level position to help launch career while achieving company goals.
Accomplishments
Resolved product issue through consumer testing.
Awarded "Employee of the Month" for delivering outstanding administrative support.
Held first-point-of-contact for all internal and external communications with executive-level officers.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Skills
Typing 26 wpm
Medical office administration
Insurance claims
Team Oversight
Electronic Medical Records
Leadership
Flexible & Adaptable
POS Systems
Identification Checks
ID Verification
Reports and documents
Customer/Client relations
Professional demeanor
Security awareness
Travel planning
Work History
Phlebotomist/Medical Receptionist, 06/2019 to Current Giant Eagle, Inc. – West Newton, PA,
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Managed multi-line phone system and pleasantly greeted patients.
Maintained current and accurate medical records for patients.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Adhered to strict HIPAA guidelines to protect patient privacy.
Enhanced office productivity by handling high volume of callers per day.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Checked patient insurance, demographic and health history to keep information current.
Supported office staff and operational requirements with administrative tasks.
Assistance a at least 60 donors a day speeding up donation process by 15%
Cashier, 05/2019 to 12/2019 RaceTrac – City, STATE,
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked flexible schedule and extra shifts to meet business needs.
Maintained cash drawer of $100 or more per shift.
Worked closely with shift manager to solve problems and handle customer concerns.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Checked identification for proof-of-age for alcohol and tobacco sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Intern/Broker, 11/2016 to 02/2018 Florida Educators Insurance – City, STATE,
Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
Recorded supporting documentation for phone calls and written correspondence.
Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Conducted research to answer questions and handle issues using multiple systems and resources.
Obtained agreements from property owners to place properties for sale with real estate firms.
Developed advanced product knowledge to share current information while generating and delivering products quotes.
Prepared contracts and related documentation according to strict standards.
Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Education
Associate of Science: Allied Health, Expected in 02/2022 Hillsborough Community College - Tampa, FL GPA:
High School Diploma: , Expected in 06/2017 Wesley Chapel High School - Wesley Chapel, FL, GPA:
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