Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using appointment scheduling system to manage. Organized and accurate in managing patient flow. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization & trained with excellent skills. Hardworking and brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Ambitious, career-focused, and anxious to obtain an entry-level position to help launch career while achieving company goals.

  • Resolved product issue through consumer testing.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Typing 26 wpm
  • Medical office administration
  • Insurance claims
  • Team Oversight
  • Electronic Medical Records
  • Leadership
  • Flexible & Adaptable
  • POS Systems
  • Identification Checks
  • ID Verification
  • Reports and documents
  • Customer/Client relations
  • Professional demeanor
  • Security awareness
  • Travel planning
Work History
Phlebotomist/Medical Receptionist, 06/2019 to Current
Giant Eagle, Inc.West Newton, PA,
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enhanced office productivity by handling high volume of callers per day.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Checked patient insurance, demographic and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks.
  • Assistance a at least 60 donors a day speeding up donation process by 15%
Cashier, 05/2019 to 12/2019
RaceTracCity, STATE,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $100 or more per shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Intern/Broker, 11/2016 to 02/2018
Florida Educators InsuranceCity, STATE,
  • Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for release of information.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Supported sales, brokers, consultants and underwriters in marketing and sales activities.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
  • Prepared contracts and related documentation according to strict standards.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
Associate of Science: Allied Health, Expected in 02/2022
Hillsborough Community College - Tampa, FL
High School Diploma: , Expected in 06/2017
Wesley Chapel High School - Wesley Chapel, FL,
  • Member of Student Government Assoc.

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Resume Overview

School Attended

  • Hillsborough Community College
  • Wesley Chapel High School

Job Titles Held:

  • Phlebotomist/Medical Receptionist
  • Cashier
  • Intern/Broker


  • Associate of Science
  • High School Diploma

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