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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Patient-focused Medical Assistant with over 8 years experience working in a busy medical office working with diverse populations.

Skills
  • HIPAA compliance
  • Venipuncture and phlebotomy
  • Understands medical procedures
  • Inventory and supply management
  • Data entry
Experience
Phlebotomist II Site Lead FRankford Ave Psc, 11/2011 to Current
County Of GwinnettLawrenceville, GA,

Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Complete training courses and keep up-to-date with the latest phlebotomy techniques.
Travel to Territory Manager meeting if held off-site or off normal shift.
Stay-up-to-date on company communications and assist with the distribution of technical information to the work group.
With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
Assist with the preparation of schedules for the assigned work group or PSCs.
Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Lead or Supervisor of required repairs and maintenance.

Correctional Officer, 07/2007 to 10/2011
Genesis Health GroupDe Witt, IA,

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

Enforced resident behavior management protocols and wrote incident reports for infractions.

Supervised inmates during day-to-day activities.

Processed inmates by completing paperwork, conducting searches and recording fingerprints.

Inspected cells and conducted random searches of common areas.

Applied non-violent response tools and physical restraint during problematic situations.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Assigned inmates to open and appropriate housing units.

Promoted safety, order and functionality of Curran Fromhold Correctional facility.

Detected potential threats and quickly defused conflicts.

Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Maintained daily logs of shift activity.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Maintained correct physical head count at all times.

Escorted prisoners to court appearances to protect everyone involved in proceedings and prevent escape.

Maintained clear and open communications with all facility areas to support efficient and safe operations.

Supervised inmates during meals, visits, recreation, telephone calls and shower time.

Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Phlebotomist, 10/2003 to 07/2011
Dean HealthJefferson City, MO,

Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Complete training courses and keep up-to-date with the latest phlebotomy techniques.
Travel to Territory Manager meeting if held off-site or off normal shift.
Stay up-to-date on company communications.

Medical Assistant, 08/2002 to 08/2003
Dr Marvin KalaferCity, STATE,

Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.

Performed routine tests such as urine dip stick, vision and hearing tests.

Organized charts, documents and supplies to maintain team efficiency.

Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.

Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Recorded patient histories and filed supporting clinical data and diagnosis.

Answered appointment calls.

Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.

Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

Sterilized medical equipment after each procedure.

Performed venipunture, processed specimens and sent them to the lab

Education and Training
: Medical Assistant, Expected in 06/2002
Delaware Valley Academy of Medical And Dental Assistants - Philadelphia, PA
GPA:
High School Diploma: , Expected in 06/2001
Abraham Lincoln High School, Philadelphia - Philadelphia, NY
GPA:

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School Attended

  • Delaware Valley Academy of Medical And Dental Assistants
  • Abraham Lincoln High School, Philadelphia

Job Titles Held:

  • Phlebotomist II Site Lead FRankford Ave Psc
  • Correctional Officer
  • Phlebotomist
  • Medical Assistant

Degrees

  • High School Diploma

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