Professionally trained Medical Assistant/Phlebotomist with 15 years experience in healthcare. Skilled in providing venipuncture on Pediatrics and Geriatrics patients, also have experience in Chain Of Custody Drug Screen Collections. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office.
Tenant and eviction laws
Complex problem solving
Affordable housing programs knowledge
Venipuncture/blood draw expert
Insulin medication assistance understanding
ICD-10 (International Classification of Disease Systems)
Billing and collection procedures expert
Familiar with commercial and private insurance carriers
Professional bedside manner
BAC screen/drug screen collecting
Diabetes, Hospice, and Stroke Patient Care
Excellent Lab Practices
Certified Nursing Assistant
Certified Phlebotomy Technician
Excellent Communication Skills
Medical Terminology Knowledge
Phlebotomist/Float, 10/2000 to Current Quest Diagnostics/Solstas Lab Partners – Greensboro, NC
Prepared specimens for analysis and established proper chronological priorities in testing.
Carefully reviewed test results for accuracy.
Quickly responded to and resolved all customer service issues in a timely manner.
Created worksheet and logged samples correctly into the computerized tracking system.
Quickly mastered Meditech system.
Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
Performed both routine and emergency maintenance on laboratory instruments.
Medical Assistant/Office Assistant, 02/1999 to 10/2000 Reinke Medical Group – Olympia, WA
Developed patient care plans, including assessments, evaluations and nursing diagnoses.
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded blood glucose levels.
Changed sterile dressings.
Obtained information about clients\' medical history, drug history, complaints and allergies.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Assessed patients and documented their medical histories.
Authorized drug refills and provided detailed prescription information to pharmacies.
Assistant Manager, 01/1995 to 01/1999 Falls Pointe Apartments – Tumwater, WA
Oversaw daily office operations for staff of 3 employees.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Managed a community of nearly 180 apartment homes.
Maintained original leases and renewals for the management office.
Completed final move-out walk-throughs for tenants.
Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Maintained a sufficient number of units so that they were market-ready at all times.
Followed up on delinquent tenants and coordinated collection procedures.
Bachelors Degree in Healthcare Administration: Medical, Current Southern New Hampshire University - Manchester, NH
Medical Assistant Certification: Medical, American College of Professional Education - Tukwila, WA