Phlebotomist resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Certified Phlebotomist venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.

Reliable Phlebotomist specializing in therapeutic phlebotomy, eager to bring my skills to a growing facility.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel in within your company.

I am very empathetic which means it will be easy for me to treat consumers and customers with the respect, I would expect for myself.

I can type 40 words a minute.

I have done volunteer work as a teenager in a hospital.

  • Recording data
  • Patient confidentiality
  • Venipuncture
  • Infection Control
  • Sample and specimen collection
  • Time management
  • Customer service
  • Data Entry
  • Quality control guidelines
  • Written and verbal communication
  • Client needs assessments
Work History
01/2017 to 11/2017 Phlebotomist Children's Health | Plano, TX,
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Obtained blood specimens by performing venipunctures and finger sticks multiple times per day.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Logged patient information and recorded results into system.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
10/2012 to 10/2017 Cashier Hca | Palm Harbor, FL,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped multiple guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
02/2012 to 07/2012 Direct Support Specialist West Bay Residential Services, Inc. | Warwick, RI,
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored and assisted residents through individual service plans.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Guided patients to restroom, helped with wheelchair bound residents to and from toilet.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Documented vitals, behaviors and medications in client medical records.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Scheduled and accompanied clients to medical appointments.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted patients with self-administered medications.
  • Conferred with house nurse to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
12/2008 to 05/2009 CSR Apex Systems | Moorestown, NJ,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended different credit card options to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided information to customers regarding Sykes's charge card and loyalty program and helped to open and activate new accounts.
  • Answered constant flow of customer calls with enthusiasm every call.
Expected in 06/2008 High School Diploma | Appalachia High , Appalachia, VA, GPA:
Expected in No Degree | Phlebotomy Mountain Empre Community College , Big Stone Gap , GPA:

Certified Phlebotomist by the NPA.

My CPT number is 20-1211Y16.

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Resume Overview

School Attended

  • Appalachia High
  • Mountain Empre Community College

Job Titles Held:

  • Phlebotomist
  • Cashier
  • Direct Support Specialist
  • CSR


  • High School Diploma
  • No Degree

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