Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Prepared to launch career in healthcare with reputable organization.
Skills
Proper storage procedures
Drawing blood
Sanitation and sterilization
HIPAA
Sharps disposal
Biohazard waste disposal
Tracking specimens
Data entry
Organization
Customer service
Team building
First Aid/CPR
Proper labeling of specimen
Education and Training
Spoon River CollegeCanton, ILExpected in 05/2019 ā āCertificate in Phlebotomy:Phlebotomy - GPA:
Havana High SchoolHavana, IL, Expected in 05/2017 ā āHigh School Diploma: - GPA:
Certifications
First Aid/CPR
AED certified
Experience
Children's Mercy Hospital - Phlebotomist Kansas City, MO, 07/2019 - Current
Labeled blood vials with critical information like time of collection, date, and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Coordinated workflow based on stat, schedule, or outpatient needs.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Maintained fully-stocked phlebotomy cart, carrier, and station.
Identified a patient by asking for patient identifiers (name and date of birth).
Drew blood on patients in the ER setting, outpatient and inpatient settings.
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving any issues.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Inspected items for damage and obtained replacements for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Processed customer payments quickly and returned exact change and receipts.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Berkshire Healthcare - Receptionist East Longmeadow, MA, 05/2018 - 07/2019
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Maintained daily calendars, set appointments with clients and planned daily office events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Sorted incoming mail and directed to correct personnel each day.
Filed important paperwork
Uncle Julio's - Waitress Lombard, IL, 12/2016 - 04/2018
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Showed great customer service.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Increased sales of key menu items through effective upselling.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Served plated dinners, and buffet-style dinners for parties.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
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