phlebotomist courier resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I am a hardworking, self-motivated team player who is interested in getting the job done. Availability: Fulltime Job Type: Permanent/telework I maintained professional and technical knowledge by working hands on, reviewing professional publications; establishing personal networks and participating in professional societies. I as a dedicated employee, I contribute to team effort by accomplishing related results as needed and going above and beyond to satisfy the needs of all invested.
Skills
Skills/Qualifications:
Superior customer service skills on phone and in-person
Excellent client service
Fast learner
Strives for continuous growth and improvement
Reporting Skills, Administrative Writing Skills, Microsoft Office
Usage of Zoom
Skills, Managing Processes, Organization, Analyzing Information , Professionalism, Problem solving
Analyzing Information , Multi-tasking, able to type 40 words a minute
Relevant Coursework, Licenses and Certifications:
Cosmetology Certificate
Job Related Training:
Microsoft Excel, Microsoft Word, Microsoft Office, Windows 8,
Work History
11/2021 to 09/2022Phlebotomist/courier University Of Mississippi Medical Center | , , Shreveport, United States
Shift Work, Intermittent, Job Sharing, Multiple
Schedules
Desired locations:, - South Texarkana
United States - TX
Completed proper sanitation and cleaning of equipment and work areas between patients.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Used personal protective equipment correctly to protect coworkers and patients.
Stocked phlebotomy cart or carrier with appropriate supplies.
Centrifuged blood samples as outlined in clinical protocols.
Reviewed patient records for accuracy and completeness.
Conducted venipuncture and other CT procedures.
Organized daily work based on collection priority.
Packaged and shipped specimens to central lab daily.
Monitored patients for reactions and verified sample quality.
Followed physician orders to correctly administer therapeutic phlebotomy.
Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Assembled tourniquets, needles and blood collection devices to prepare work trays.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
Tracked collected specimens by initialing, dating and noting times of collection.
Obtained blood specimens by performing venipunctures and finger sticks Number times per day.
Handled insurance verification tasks using Software and Software to validate patient insurance information.
12/2001 to CurrentCosmetologistArthur J Gallagher & Co. | , , Texarkana, United States
Specialist/cosmetologist Duties
Provide excellent customer service and appointment setting for 20 + years
Skills/ able to type over 35 words per minute.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.
Maintained excellent attendance record, consistently arriving to work on time.
Served customers and followed outlined steps of service.
Identified issues, analyzed information and provided solutions to problems.
Resolved problems, improved operations and provided exceptional service.
Exceeded goals through effective task prioritization and great work ethic.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Maintained client treatment records and designed long-term care programs for return customers.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Suggested treatments and styles to suit customer appearance and fashion choices.
Processed payments, entering sales in register for prompt customer service.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Created marketing advertisements to increase awareness of services and boost sales.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Consistently received positive performance reviews from guests.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Offered professional cuts, color services and extensions to salon customers.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Answered phone calls and emails to schedule client appointments.
Sanitized and organized station and tools by Action and Action.
Kept detailed records of customer information and services provided to increase return customers by Number.
11/1998 to 12/1999Customer Service Representative3801 S COLLINS ST | , ,
Duties, Accomplishments and Related Skills:
I as a customer service representative attracted potential customers by answering product
and service questions; suggesting information about other products and services
I Opened
customer accounts by recording account information maintained customer records by updating
account information
Resolved product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following up to ensure
resolution
I maintained financial accounts by processing customer adjustments
I
recommended potential products or services to management by collecting customer
information and analyzing customer needs
I prepared product or service reports by
collecting and analyzing customer information
Contributed to team effort by accomplishing
related results as needed.
Education
Expected in to to Technical or Occupational Certificate | CosmetologyOgle Beauty School, Arlington, TXGPA:
Expected in 03/2014 to to Licenses and Certifications | Central Texas Phlebotomy Institute, San Antonio, TXGPA:
Expected in 07/2012 to to Technical or Occupational Certificate | Dental AssistantUniversity of Texas Science Center, Austin, TXGPA:
Expected in 12/1999 to to Technical or Occupational Certificate | Business Administration And Nursing CourseworkThe University of Texas At Arlington, Arlington, TXGPA:
Expected in 05/1997 to to | Liberty Eylau South Texarkana, or equivalent, , TXGPA: GPA: 3.8, GPA: 4.0, Magna Cum Laude
Accomplishments
Texarkana Barber and Beauty Association - member/ community outreach Jack and Jill - member/mentor
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