Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Skills
Sanitation and Sterilization
Medical Records Maintenance
Therapeutic Phlebotomy
Biohazard Waste Disposal
Drawing Blood
Manual and Finger Dexterity
Problem Solving
Written and Verbal Communication
Problem-Solving
Scheduling Software
Sample and Form Matching
Data Entry
Experience
05/2021 to Current
PhlebotomistRwj Barnabas Health – Hamilton, NJ,
Maintained fully-stocked phlebotomy cart, carrier and station.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Verified collection orders and communicated discrepancies to manager.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Prepared and packaged specimens for courier transport.
Upheld donor confidentiality throughout intake and collection process.
Transported specimens following established protocol for temperature and light.
Processed client payments and collected appropriate billing information.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
Drew blood from patients to collect samples using venipuncture and following aseptic techniques.
Labeled patient samples, double-checking information for accuracy.
Disposed of used needles in sharps containers to avoid accidental needlesticks.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
01/2015 to Current
General Manager of OperationsPersevus Veteran Careers – Buffalo, NY,
Managed scheduling, training and inventory control.
Delivered positive customer experiences by implementing effective quality assurance practices.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Improved morale and management communication by creating employee recognition and rewards practices.
Oversaw financial management, budget management, accounting and payroll activities.
Presented performance and productivity reports to supervisors.
Addressed customer concerns with suitable solutions.
Conducted employee observations and documented findings.
Published customer satisfaction results from feedback forms and correspondence.
Responded to information requests from superiors, providing specific documentation.
Generated performance and labor strategies to compete in new and existing markets.
Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Enforced federal, state, local and company rules for safety and operations.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Analyzed and controlled materials, supplies and equipment operational expenses.
Monitored resource use to achieve set goals within budget constraints.
Guided employees on understanding and meeting changing customer needs and expectations.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Connected with clients and developed strategies to achieve sales and customer service goals.
Tracked and replenished inventory to maintain par levels.
Collected customer fees, managed refunds and provided complete sales documentation.
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