Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Organized customer service specialist with six years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions.
Skills
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Work History
Phlebotomist, 07/2018 - 04/2020
Global Dynamics – Holland, MI,
Global Dynamics – Holland, MI,
- Obtained blood specimens by performing venipunctures and finger sticks over 100 times per day.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Office Assistant /Assistant Bookkeeper, 06/2018 - 09/2019
Cdki Holdings – City, STATE,
Cdki Holdings – City, STATE,
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Server Trainer / Shift Key Holder, 01/2016 - 06/2018
Townhouse Detroit – City, STATE,
Townhouse Detroit – City, STATE,
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Provided continuous evaluation and feedback to server employees.
- Counted cash in register drawer at beginning and end of shift.
Server, 01/2014 - 01/2016
Rosie O Grady's – City, State,
Rosie O Grady's – City, State,
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
High School Diploma: , Expected in 5 2013
Hazel Park High School - Hazel Park, MI
Hazel Park High School - Hazel Park, MI
: Phlebotomy, Expected in
Macomb Community College - Warren,
Macomb Community College - Warren,
- Continuing education in Phlebotomy Theory.
Skills
- Guest relations management
- Venipuncture
- Recording data
- Data Entry
- Communication skills
- Cash Handling
- Hospitality service expertise
Work History
Phlebotomist, 07/2018 - 04/2020
Octapharma Plasma – Madison Heights, MI
Octapharma Plasma – Madison Heights, MI
- Obtained blood specimens by performing venipunctures and finger sticks over 100 times per day.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Office Assistant /Assistant Bookkeeper, 06/2018 - 09/2019
MAACO Collision Repair And Auto Painting – Oak Park, Michigan
MAACO Collision Repair And Auto Painting – Oak Park, Michigan
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Server Trainer / Shift Key Holder, 01/2016 - 06/2018
Townhouse Detroit – Detroit , Michigan
Townhouse Detroit – Detroit , Michigan
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Provided continuous evaluation and feedback to server employees.
- Counted cash in register drawer at beginning and end of shift.
Server, 01/2014 - 01/2016
Rosie O Grady's – Ferndale, Michigan
Rosie O Grady's – Ferndale, Michigan
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
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Resume Overview
School Attended
- Hazel Park High School
- Macomb Community College
Job Titles Held:
- Phlebotomist
- Office Assistant /Assistant Bookkeeper
- Server Trainer / Shift Key Holder
- Server
Degrees
- High School Diploma
- Some College (No Degree)
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