Newly motivated graduate from Calvin University offering a BSN. I am a well-seasoned phlebotomist offering 2 years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training new hires on policies and procedures. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Skills
Sharps disposal
Medical records maintenance
Proper storage procedures
Stress management
Sanitation and sterilization
Tracking specimens
Biohazard waste disposal
Therapeutic phlebotomy
Donor screening
Data entry
Drawing blood
HIPAA
Customer service
Critical thinking
Flexible
Meticulous and organized
Organization and efficiency
Chemical cleaning
Bloodborne pathogen training
Ergonomics and safety training
Exceptional time management
Focused and detail-oriented
Hardworking
Physically strong
Exceptional communicator
Decision making skills
Customer service-focused
Customer-oriented
Experience
07/2019 to 06/2021
PhlebotomistPcl Alverno – Lafayette, IN,
Maintained fully-stocked phlebotomy cart, carrier and station.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Verified collection orders and communicated discrepancies to nurses.
Identified patients using proper procedures prior to specimen collection.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Transported specimens following established protocol for temperature and light.
Interviewed patients and documented details to update and file paperwork.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
Labeled patient samples, double-checking all information for accuracy.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Used aseptic techniques to maintain specimen integrity.
Disposed of used needles in sharps containers to avoid accidental needlesticks.
Sanitized work area after every patient to prevent contamination and spread of disease.
Properly stored and transported specimens to prevent loss and delays.
Collected blood samples from 20-30 individuals per day, maintaining consistent patient flow.
Collected blood samples from 1-5 individuals per day, maintaining consistent patient flow.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Built trust and minimized patient discomfort during phlebotomy procedures through adjusting arm rest & cuff and therapeutic communications.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
01/2018 to 05/2019
Desk ReceptionistStanford Hotel Group – Pleasanton, CA,
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Entered data in excel software to keep records of supplies & mail information.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs.
Scheduled and confirmed appointments.
01/2017 to 04/2019
Housekeeping Room AttendantPrince Conference Center – City, STATE,
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Removed all trash from rooms and replaced liners to wastebaskets.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Interacted pleasantly with clients and guests when performing daily duties.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed soiled linens and articles from rooms and delivered to laundry area.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Washed and polished glass windows and doors to keep entryways clear and professional.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
Laundered sheets and removed stains to restore linens to pristine condition.
Education and Training
Expected in 05/2021 to to
Bachelor of Science: Nursing Calvin University - Grand Rapids, MI, GPA:
Accomplishments
Collected over 500 specimens while maintaining 97% error-free track record.
Processed 20-30 specimens daily while supervising 6 donors/clients.
Consistently maintained high customer satisfaction ratings.
Oversaw one of Calvin's dorms.
Achieved recognition by management for friendly and responsive service.
Ensured that each hotel guest received exceptional service with a smile and received the highest number of five-star reviews in the entire department.
Reported non-functional electronics, broken furniture, and room damage to maintenance immediately to assure that guest rooms had all the amenities when visitors checked in.
Promoted from plasma center technician to advanced plasma center technician, in less than 12-months
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