pharmacy technician specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Skilled Pharmacy Technician offering 11 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

  • Drug inventory management
  • Pharmacy and customer records management
  • Medicare and Medicaid process
  • Assisting pharmacists
  • Manual and automated medication dispensing
  • Updating medication histories
  • Drug utilization review
  • FDA Drug Safety Guidelines
  • Drug safety
  • Patient confidentiality
Work History
11/2015 to Current
Pharmacy Technician Specialist Healthcare Partners Valrico, FL,
  • Reviews and approves physician inquiries for pre-authorization and medical necessity requests based on established pharmacy guidelines and contract criteria.
  • Supports Fraud and Abuse program system oversight by reviewing medication utilization records. Communicates any suspected fraud discovered. Recommends course of action for providers where patterns appears outside of guidelines and generally accepted pharmacy standards.
  • Keeps abreast of industry trends and regulatory changes in the pharmacy industry and incorporates knowledge in the performance of job duties.Identifies problems in process/procedures or services and makes recommendations for improvements. Maintains a balance of productivity, quality and timeliness of job accountabilities. Participates in department self-audit procedures for on-going evaluation of service. 
  • Maintains and updates internal databases. Enters application information, prior authorizations and other relevant data. Ensures database information and appended files are current and accessible to staff. Generates reports and other information requested on a scheduled/as needed basis.
  • Creates and supports an environment which fosters teamwork, cooperation, respect and diversity. Establishes and maintains positive communication and professional demeanor with internal and external business partners at all times. 
  • Performs other related duties as assigned 
  • Attends required training on an annual basis 
  • Adheres to AMFC policies and procedures
  • Functions as technical specialist for Appeals
  • Maintains a current working knowledge of Appeals processing rules, contractual guidelines, plan policies and operational procedures
04/2010 to Current
Pharmacy Technician Cfg Health Network Passaic, NJ,
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated verification and filling of more than 1,000 daily prescriptions in high-volume 24 hr pharmacy environment.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Processed over 1,000 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Led team of 10 in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Assisted pharmacist by filling prescriptions for 1,000 customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked automated medication dispensing equipment.
  • Processed incoming drug orders.
  • Communicated instructions to patients or caregivers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
05/1998 to 12/2009
Resturant Owner Lineage Logistics Aurora, CO,
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
01/1984 to 03/1997
Office Manager R & D Electronics, Inc City, STATE,
  • Interpreted management directives to define and document administrative staff processes.
  • Compared vendor prices and negotiated for optimal savings.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Handled all incoming business and client requests for information.
  • Performed billing, collection and reporting functions for office.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 5 employees.
Expected in 06/1984 to to
High School Diploma:
Berkley High School - Moncks Corner, SC,
Expected in 03/2010 to to
Pharmacy National Certification:
PTCB - ,
Expected in 03/2011 to to
Pharmacy State License - ,

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Resume Overview

School Attended

  • Berkley High School
  • PTCB
  • Pharmacy State License

Job Titles Held:

  • Pharmacy Technician Specialist
  • Pharmacy Technician
  • Resturant Owner
  • Office Manager


  • High School Diploma
  • Pharmacy National Certification

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