Pharmacy Technician with 5 years of mail order pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Results-driven Patient care advocate with proven ability to establish rapport with clients.
In good standing with the Missouri Board of Pharmacy
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
Excellent telephone etiquette
Active listening skills
Conflict resolution proficiency
Strong work ethic
Team player with positive attitude
Expert understanding of Medicare and Medicaid processes
Extensive medical terminology knowledge
Pharmaceutical distribution familiarity
Strong decision-making ability
Strong problem solving ability
03/2011 to Current
Pharmacy Technician/Patient Care Coordinator Express Scripts - Saint Louis, MO
Communicates patient responsibility timely and accurately.
Reports Adverse Events.
Recognizes a reportable event and report as required.
Communicated directly with doctors\\' offices via telephone, fax and email.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Verified accuracy and completeness of information on prescription and refill requests.
Strictly maintained customer and patient confidentiality.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
10/2010 to 03/2011
Eligibility Specialist Kelly Services - Saint Louis, MO
Worked under strict deadlines and responded to service requests
Verified that information in the computer system was up-to-date and accurate.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Researched coverage and premium options and supplied clients with the best coverage available.
Verifies patient benefits for all assigned
patients within program required timeframes
Completed other projects and additional duties
Assess and refer appropriately for special
programs when available
Recognized a reportable event and report as
11/2007 to 08/2009
Customer Service/Sales Pick N Pull - Saint Louis, MO
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Work collaboratively with other team members and supervisor to ensure that best-practices are shared.
Informed customers about sales and promotions in a friendly and engaging manner.
11/2004 to 02/2007
Assistant Manager / Sales AssociateCasual Male XL - Richmond Heights, MO
Supervised and managed this 2.5 million dollar retail clothing store for men.
Responsible for motivating staff to take the initiative to work closely with customers in order to increase sales.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Maintained friendly and professional customer interactions.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Education and Training
High School Diploma: General Normandy Senior High School - Saint Louis, MO, United States
People skills: enthusiastic people person, advanced problem solving, great organizational skills, proficient computer skills to include Microsoft Word, Excel, Outlook, and the Internet