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pharmacy technician mail order resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Successful Pharmacy Technician bringing 20 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.

Skills
  • Point of Sale Systems Proficiency
  • Verifying Orders
  • Proper Labeling Procedures
  • Pharmacy Operations
  • Dispensing Medications
  • Prioritization and Organization
  • Detail-Oriented
  • Patient Profile Setup
  • Relationship Building
  • Medication Documentation
  • Prescription Refill Fulfillment
  • Data Entry
  • Customer Service
  • Prescription Order Verification
  • Answering and Routing Calls
  • Payment Processing
  • Recordkeeping and Documentation
  • Problem-Solving Skills
  • Insurance Verification
  • Workflow Optimization
Experience
03/2023 to Current Pharmacy Technician Mail Order Banner Health | Gilbert, AZ,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Prepared and processed medical insurance claim forms and records.
02/2021 to 03/2023 Pharmacy Billing Specialist Dean Health | Salem, IL,
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Submitted claims to insurance companies.
  • Answered customer questions to maintain high satisfaction levels.
  • Managed all payments processing, invoicing and collections tasks.
  • Developed strong professional rapport with vendors and clients.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
01/2018 to 02/2021 Lead Pharmacy Technician Centura Health | Ulysses, KS,
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Established and updated patient profiles, medications and insurance details.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Compiled customer demographic, allergy and medical history background.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Operated cash registers to accept payments from customers.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Maintained proper storage and security conditions for drugs.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Prepared and processed medical insurance claim forms and records.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Established or maintained medications and other patient profiles.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
03/2002 to 01/2018 Pharmacy Technician Klingensmiths Drug Store | City, STATE,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education and Training
Expected in to to High School Diploma | Karns City Hs, Karns City, PA, GPA:

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Resume Overview

School Attended

  • Karns City Hs

Job Titles Held:

  • Pharmacy Technician Mail Order
  • Pharmacy Billing Specialist
  • Lead Pharmacy Technician
  • Pharmacy Technician

Degrees

  • High School Diploma

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