pharmacy technician level ii resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 31+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Hardworking and meets customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Competent and driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.


Customer Interaction

  • Extensive Organizational Skills
  • Safety and compliance
  • Performance improvement
  • Troubleshooting
  • Written/Verbal Communication
  • Customer rapport
  • Time management
  • Typing skills
Jackson Community College Jackson, MI Expected in : Criminal Justice - GPA :
  • Member of Phi Theta Kappa. Maintained a GPA of 3.7 for the 1 1/2 years I was there
  • Coursework in Criminology, Abnormal Psychology, Science. It has been a while since I attended. I have requested a transcript and I should have it this week and can drop it off as soon as I receive it.
  • Majored in Criminal Justice.
  • I was living in district at my fathers home while I was attending. He took a job out of state so I needed to move. Once I moved to Eaton County, I was no longer in-district which raised tuition costs significantly. I had been able to maintain a full time job and take a full class load, and had been able to pay as I went with no loans.
  • Majored in Criminal Justice
  • Dean's List
  • Graduated with [Number] GPA
Eaton Rapids High School Eaton Rapids, MI Expected in 06/1987 High School Diploma : - GPA :
Work History
Trinity Health Corporation - Pharmacy Technician Level II
Powell, OH, 10/2018 - 03/2021
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Reviewed and verified customer information and insurance provider information.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers.
  • Set up and modified patient profiles in company computer system to include current information such as medications and insurance details.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers. Advised them, if necessary that Pharmacist would need to speak with them.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Coordinated verification and filling of more than 400-700 daily prescriptions in high-volume national retail pharmacy environment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted and labeled prescriptions with correct item and quantity.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Implemented vaccine awareness campaign and enhanced community health education.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed over 400-700 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Counted and measured medications following standard procedures.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Processed incoming drug orders.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Ascension Health - Emergency Dispatcher
Caney, KS, 03/1993 - 05/2018
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Scanned suspects with NCIS and SOS per police requests to determine criminal and driver history, vehicle registration information and license status. Interpreted all information and were relayed to requesting officer
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Read system maps and caller information, and documented all details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Identified cases requiring additional resources and interventions, reaching out to police, fire or ambulance personnel s to determine best next steps.
Efficiency Production - Order Processor/Accounts Payable/Accounts Payable and Receivable Clerk
City, STATE, 04/1989 - 05/1993
  • Generated financial statements and reports detailing accounts receivable status
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals.
  • Maintained relationships with vendors and managed invoices for underground construction equipment manufactured by Efficiency Production.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Reconciled processed work by verifying entries and comparing system reports to balance.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Entered invoices requiring payment and disbursed amounts via check.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Prepared vendor invoices and processed incoming payments.
  • Reported financial data and updated financial records in ledgers and journals.
  • Entered figures using 10-key calculator to compute data quickly.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.

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Resume Overview

School Attended

  • Jackson Community College
  • Eaton Rapids High School

Job Titles Held:

  • Pharmacy Technician Level II
  • Emergency Dispatcher
  • Order Processor/Accounts Payable/Accounts Payable and Receivable Clerk


  • High School Diploma

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