Seasoned Pharmacy Technician with 3 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.Alway willing to learn a new skill to better myself as an individual. Would love the the opportunity to work for a great company like Ingalls.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Made outbound calls to obtain account information.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Reviewed account and service histories to identify trends and issues.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Set up and activated customer accounts.
Recommended improvements to products and services to mitigate complaints.
Relayed productive customer feedback to marketing teams.
Trained new employees on procedures and policies to maximize team performance.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Exceeded company productivity standards on consistent basis.
01/2012 to 01/2014
Customer Service CashierWhole Foods – Glen Mills, PA,
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Welcomed customers, offering assistance to help find store items.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Managed cashier shifts and breaks.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Resolved issues with cash registers, card scanners and printers.
Answered phone calls to assist customers with questions and [Type] orders.
01/2011 to 01/2012
Maintenance WorkerService Corporation International – Odessa, TX,
Identified problems during daily work inspections and addressed concerns.
Performed tasks to maintain on-site physical security, safety and efficiency.
Notified management about necessary repairs or professional service needs for building operating systems.
Maintained compliance with internal and regulatory safety standards.
Followed correct procedures for handling, transporting and disposing of new and recycled materials.
Diagnosed and repaired mechanical issues according to industry standards.
Repaired equipment and machinery, performing maintenance according to updated industry standards.
Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Removed snow from sidewalks, driveways, and parking areas.
Assessed system operations to identify potential areas requiring maintenance services.
Sprayed insecticides and fumigants to prevent insect and rodent infestation.
Contacted vendors to procure equipment and tools to meet organizational demand.
Coordinated product, tool and equipment inventories and maintained tracking records.
Reviewed blueprints and manuals to repair and restore optimal functionality.
Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
Worked with outside vendors to prepare for large system installations and complex repairs.
Maintained clear and safe workspace areas to meet OSHA standards.
Education and Training
Expected in 05/2009
High School Diploma: Alma Bryant High School - Irvington, AL GPA:
Expected in 06/2018
Pharmacy Technician : Virginia College - Birmingham - Birmingham, AL GPA:
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