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Pharmacy Technician Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Seasoned Pharmacy Technician with 3 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.Alway willing to learn a new skill to better myself as an individual. Would love the the opportunity to work for a great company like Ingalls.

Skills
  • Preparing bulk medications
  • Pharmacy operations
  • Proper labeling procedures
  • Drug inventory control
  • Troubleshooting malfunctioning equipment
  • FDA compliance
  • Conflict resolution
  • Workflow Optimization
Experience
Pharmacy Technician, 07/2018 to Current
Amerisourcebergen Corporation - CorporateAustin, TX,
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
Customer Service Representative, 02/2014 to 12/2016
Akzo Nobel N.V.Houston, TX,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
Customer Service Cashier, 01/2012 to 01/2014
Whole FoodsGlen Mills, PA,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and [Type] orders.
Maintenance Worker, 01/2011 to 01/2012
Service Corporation InternationalOdessa, TX,
  • Identified problems during daily work inspections and addressed concerns.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Maintained compliance with internal and regulatory safety standards.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Removed snow from sidewalks, driveways, and parking areas.
  • Assessed system operations to identify potential areas requiring maintenance services.
  • Sprayed insecticides and fumigants to prevent insect and rodent infestation.
  • Contacted vendors to procure equipment and tools to meet organizational demand.
  • Coordinated product, tool and equipment inventories and maintained tracking records.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.
  • Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
Education and Training
High School Diploma: , Expected in 05/2009
Alma Bryant High School - Irvington, AL
GPA:
Pharmacy Technician : , Expected in 06/2018
Virginia College - Birmingham - Birmingham, AL
GPA:

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Resume Overview

School Attended
  • Alma Bryant High School
  • Virginia College - Birmingham
Job Titles Held:
  • Pharmacy Technician
  • Customer Service Representative
  • Customer Service Cashier
  • Maintenance Worker
Degrees
  • High School Diploma
  • Pharmacy Technician