Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

  • Patient Profile Setup
  • Medication Documentation
  • Organization and Prioritization
  • Prescription Order Verification
  • Cash Register Operation
  • Storage Maintenance and Security
  • Chemical Handling
  • Prescription Pricing
  • Wholesale Ordering
  • Equipment Cleaning and Maintenance
  • Prescription Filling and Labeling
  • Dispensing Medications
  • Prescription Refill Fulfillment
  • Answering and Routing Calls
  • Medicare and Medicaid Processes
  • Proper Labeling Procedures
  • Intravenous Admixture Preparation
  • IV Preparations
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Payment Processing
  • FDA Drug Safety Guidelines
  • Aseptic Techniques
  • Updating Medication Histories
  • Dosage Calculation
  • Stocking Shelves
  • Pharmaceutical Sales and Services
  • Filing and organizing files
  • Opening and closing
  • Trustworthiness and responsibility
  • Initiative
  • Great customer service
  • Empathetic
  • Fast learner
  • Multitasking
  • Patient
Work History
Pharmacy Technician, 06/2021 to 08/2022
Southern Ohio Medical CenterPortsmouth, OH,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Phlebotomist Technician, 01/2018 to 09/2020
Saratoga Medical CenterBakersfield, CA,
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Organized daily work based on collection priority.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Cashier, 10/2016 to 12/2018
The Hertz CorporationWest Columbia, SC,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Front Desk Receptionist, 07/2014 to 09/2016
U.S. Physical TherapySunnyvale, CA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Maintained transaction security by verifying payment cards against identification.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Prepared weekly employee work schedules for team members.
  • Planned coverage needs and organized services to support incoming special events.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
High School Diploma: , Expected in 12/2018
Starlight Medical School - 6650 Browning Road Suite U-12,
  • Honor Roll 2018
  • Dean's List 2018
  • Awarded 2017-2018
  • Research Project: Circulatory Sytem, scored 100% on my project.

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resume Strength

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    School Attended

    • Starlight Medical School

    Job Titles Held:

    • Pharmacy Technician
    • Phlebotomist Technician
    • Cashier
    • Front Desk Receptionist


    • High School Diploma

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