, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Skills
Patient Profile Setup
Medication Documentation
Organization and Prioritization
Prescription Order Verification
Cash Register Operation
Storage Maintenance and Security
Chemical Handling
Prescription Pricing
Wholesale Ordering
Equipment Cleaning and Maintenance
Prescription Filling and Labeling
Dispensing Medications
Prescription Refill Fulfillment
Answering and Routing Calls
Medicare and Medicaid Processes
Proper Labeling Procedures
Intravenous Admixture Preparation
IV Preparations
Confidentiality and HIPAA
Assisting Pharmacists
Payment Processing
FDA Drug Safety Guidelines
Aseptic Techniques
Updating Medication Histories
Dosage Calculation
Stocking Shelves
Pharmaceutical Sales and Services
Filing and organizing files
Opening and closing
Trustworthiness and responsibility
Initiative
Great customer service
Empathetic
Fast learner
Multitasking
Patient
Work History
Pharmacy Technician, 06/2021 to 08/2022 Southern Ohio Medical Center – Portsmouth, OH,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Entered and processed patients' prescriptions into internal system.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Counted, measured, and compounded medications following standard procedures.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Reviewed and verified customer information and insurance provider information.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Phlebotomist Technician, 01/2018 to 09/2020 Saratoga Medical Center – Bakersfield, CA,
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Stocked phlebotomy cart or carrier with appropriate supplies.
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Organized daily work based on collection priority.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Followed physician orders to correctly administer therapeutic phlebotomy.
Used personal protective equipment correctly to protect coworkers and patients.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Tracked collected specimens by initialing, dating and noting times of collection.
Reviewed patient records for accuracy and completeness.
Conducted venipuncture and other CT procedures.
Centrifuged blood samples as outlined in clinical protocols.
Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
Cashier, 10/2016 to 12/2018 The Hertz Corporation – West Columbia, SC,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Front Desk Receptionist, 07/2014 to 09/2016 U.S. Physical Therapy – Sunnyvale, CA,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Transcribed phone messages and relayed to appropriate personnel.
Used internal software to process reservations, check-ins and check-outs.
Collected room deposits, fees and payments.
Kept accounts in balance and ran daily reports to verify totals.
Confirmed relevant guest information and payment methods to prevent fraud.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Maintained transaction security by verifying payment cards against identification.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Prepared weekly employee work schedules for team members.
Planned coverage needs and organized services to support incoming special events.
Promoted local entertainment and sporting events and offered details to assist patrons.
Education
High School Diploma: , Expected in 12/2018 Starlight Medical School - 6650 Browning Road Suite U-12, GPA:
Honor Roll 2018
Dean's List 2018
Awarded 2017-2018
Research Project: Circulatory Sytem, scored 100% on my project.
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