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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Pharmacy Technician with one year of retail pharmacy experience. Well knowledgeable in data entry, production, and inventory management of prescription drugs. Strives for excellence in customer service and in conduct resolution during a faced-paced environment. Overall has over 3 years of retail and customer service experience and etiquette.

Licenses

Currently actively registered with the North Carolina Board of Pharmacy (License Number: 22929

Skill Highlights
  • Clear understanding of Medicaid and Medicare Part D billing processes
  • Data entry
  • Extensive knowledge of guidelines and procedures of the distribution of controlled and narcotic drugs
  • Skilled in the production of prescription drugs to ensure correct quantities of the medications are calculated before given to the pharmacist
  • Skilled in abbreviation comprehension
  • Waiting bin management
  • Excellent telephone etiquette
  • Excels in customer service and care while ringing up prescriptions at the register.
  • Inventory management
  • Strong in decision making when handling conflicts with customers when problems arise
Professional Experience
Pharmacy Technician, 04/2014 to Current
Dean HealthSappington, MO,

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Accurately recorded compounded products and prepared appropriate labels.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Correctly priced and filed prescriptions after they were filled.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.Communicated with all customers and staff in a pleasant and professional manner. Chosen along with a handful of other pharmacy technicians in the district to conduct a project in which were instructed to visit every CVS Pharmacy within that district to verify that all records of controlled drugs and narcotics were properly noted form the past 2 years to avoid legal issues in the future in October 2014.

Cashier, 09/2013 to 04/2014
La Madeleine, Inc.Gaithersburg, MD,

Checked out customers and bagged items quickly.Suggested additional items and weekly promotional items to increase store sales.Praised by management for being a fast and efficient worker, requiring little supervision.Served shoppers in a prompt, courteous and friendly manner.Gave every customer immediate and undivided attention.Offered product recommendations when appropriate.Complied with health and sanitation practices and procedures.Collected shopping carts and baskets from inside and outside the store.Accurately made change for cash transactions.Handled and bagged groceries carefully and according to customer preference.Greeted all customers.Maintained knowledge of current product locations.

Counselor, 05/2010 to 07/2010
Public Health Management CorporationBenton, PA,

Collaborated daily with classroom teachers to keep activities running smoothly.Established and maintained a safe play environment for the children.Taught children personal care behaviors, including toilet training and feeding.Continually encouraged children to be understanding and patient with others.Carefully supervised children in play area.Redirected children to encourage safe, positive behaviors.

Counselor, 05/2009 to 07/2009
Pyramid HealthcareNewport News, VA,

Collaborated daily with classroom teachers to keep activities running smoothly.Established and maintained a safe play environment for the children.Taught children personal care behaviors, including toilet training and feeding.Continually encouraged children to be understanding and patient with others.Instructed children in health and personal habits including eating, resting and toilet habits.Carefully supervised children in play area.Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.Redirected children to encourage safe, positive behaviors.

Pharmacy Technician Trainee/ Pharmacy Sales Associate, 02/2008 to 07/2008
La Madeleine, Inc.Irving, TX,

Computed sales prices, total purchases and processed payments.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions. Took training courses for pharmacy technician through CVS while working in the store.

Cashier, 05/2007 to 02/2008
CVS PharmacyCity, STATE,

Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Shared product knowledge with customers while making personal recommendations.Worked as a team member to provide the highest level of service to customers.Demonstrated that customers come first by serving them with a sense of urgency.Verified that all merchandising standards were maintained on a daily basis.

Education and Training
: Psychology, Expected in present
The University of North Carolina at Charlotte - Charlotte, NC
GPA:

Minor in Child and Family Development

: Psychology, Expected in 2011
Guilford Technical Community College - Jamestown, North Carolina
GPA:
: Pharmacy, Expected in 2009
Campbell University - Buies Creek, NC
GPA:
High School Diploma: , Expected in 2008
James B. Dudley High School Early College Academy - Greensboro, NC
GPA:

Participated in organizations such as Health Club and Dudley Ladies. Also active in Greensboro Area of Mathematics and Science Education Center program at North Carolina Agricultural and Technical State University on select weekends from 8 am to 12 noon from freshman to senior year. Graduated one semester early in December of 2007 due to completion of credits but received diploma in May of 2008. Maintained 3.0 GPA.

Community Service

Volunteer, Calvary Christian Center Health Fair - 2006 & 2007

Skills

People skills: very cordial, excellent problem solving skills, demonstrates sens of urgency, great organization skills,

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School Attended

  • The University of North Carolina at Charlotte
  • Guilford Technical Community College
  • Campbell University
  • James B. Dudley High School Early College Academy

Job Titles Held:

  • Pharmacy Technician
  • Cashier
  • Counselor
  • Counselor
  • Pharmacy Technician Trainee/ Pharmacy Sales Associate
  • Cashier

Degrees

  • High School Diploma

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