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pharmacy technician resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Skills
  • Pharmaceutical sales and services
  • Drug inventory management
  • Medicare and Medicaid process
  • Processing payments
  • Pharmacy and customer records management
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Advanced Math Skills
  • Drug Safety
  • Insurance Knowledge
  • Answering Customer Questions
  • Patient education and counseling
  • Medication Therapy Management
  • Team collaboration
  • Updating medication histories
Work History
07/2016 to Current Pharmacy Technician Encompass Health Corp. | Greenwood Village, CO,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated instructions to patients or caregivers.
  • Counted and labeled prescriptions with correct item and quantity.
02/2018 to 07/2019 Third Party and Compliance Officer Clubcorp Club Operations, Inc. | Jupiter, FL,
  • Managed effective action plans to respond to audit discoveries and compliance violations.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Established and cultivated productive relationships with regulatory bodies.
  • Improved company policies and standards to outline ethical, safe and efficient procedures.
  • Reviewed contracts for compliance and privacy-related issues.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Researched and resolved routine and complex issues.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Acted as third party expert, answering internal and external questions and inquiries.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Implemented improvements in manual and electronic billing procedures.
  • Followed up with customers on unresolved issues.
04/2013 to 09/2015 Lifeguard Bi-State Pool & Spa | City, STATE,
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of all guests in and around swimming pool.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
Education
Expected in 05/2015 to to High School Diploma | Ft. Zumwalt West High School, O'fallon, MO GPA:
Expected in to to No Degree | Pharmacy (Pre-Pharmacy) Saint Louis College Of Pharmacy, St Louis, MO, GPA:
Accomplishments
  • Completed 2 course of Microsoft Excel Training
  • Youngest Pharmacy Technician to be promoted to a lead role at the corporate office
  • Used Microsoft Excel to develop several reports to assist in Pharmacy Compliance as well as benefiting superiors in reports needed outside of my role.
Certifications
  • CPhT - Certified Pharmacy Technician
  • Missouri Pharmacy Technician License

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Resume Overview

School Attended

  • Ft. Zumwalt West High School
  • Saint Louis College Of Pharmacy

Job Titles Held:

  • Pharmacy Technician
  • Third Party and Compliance Officer
  • Lifeguard

Degrees

  • High School Diploma
  • No Degree

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