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Pharmacy Technician Resume Example

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PHARMACY TECHNICIAN
Professional Summary

Skilled Pharmacy Technician offering 4 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Skills
  • Assisting pharmacists
  • Confidentiality and HIPAA
  • Medicare and Medicaid process
  • Drug storage procedures
  • Updating medication histories
  • FDA Drug Safety Guidelines
  • Processing payments
  • Pharmacy and customer records management
  • Drug inventory management
  • Receiving incoming supplies
  • Drug utilization review
  • Patient privacy
  • Medication Therapy Management
  • Regulatory compliance
  • Typing medication labels
  • Secure storage of medications
  • Interpersonal communication
  • Operations Support
  • Drug safety
  • Data entry
  • Patient education and counseling
  • Staff development
  • Interpreting orders
  • Patient confidentiality
  • Team collaboration
  • Answering customer questions
  • Multitasking
  • Medication dispensing
  • HIPAA
  • Cash drawer management
  • Drawer management
  • Credit card processing
  • Payment collection
  • Customer assistance
  • Cash register operations
  • Point of sale knowledge
  • Identification checks
  • Bagging and packaging
  • Refunds and exchanges
  • Order taking
  • Refund handling
  • Cash register skills
  • Coupons and gift cards
  • Product knowledge
Work History
Pharmacy Technician, 09/2017 to Current
Company Name – City, State
  • Liaised with other pharmacies to eliminate issues related to product expiration
  • Resolved non-routine issues like third party billing, computer system and customer service issues
  • Ordered medicines daily to ensure compliance with demands and needs
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
  • Stocked, labeled and inventoried medication to keep accurate records
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Set up and modified patient profiles in Connexus system to include current information such as medications and insurance details
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
  • Assisted the pharmacist with filling prescriptions for 100 customers daily
  • Communicated instructions to patients or caregivers
  • Ensured proper entry and processing of patients' prescriptions into internal system
  • Supervised 2 pharmacy technicians and coordinated day-to-day assignments
  • Counted, measured and compounded medications following standard procedures
  • Counted and labeled prescriptions with correct item and quantity
  • Collected co-payments or full payments from customers
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Reviewed and verified customer information and insurance provider information
  • Processed incoming drug orders
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information
Electronics Sales Associate, 05/2017 to 09/2017
Company Name – City, State
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Checked to see if requested items were available from store's inventory
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Applied knowledge of electronics products, including cellular phones and computer products to educate prospects and customers
  • Fielded questions and solved problems by informing customers of current promotions and store policies
  • Processed credit and debit card payments to complete customer buying experience
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations
  • Balanced and organized cash register by handling cash, counting change and storing coupons
Electronics Sales Associate, 09/2016 to 05/2017
Company Name – City, State
  • Demonstrated products and specific features at customer locations and special events
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Applied knowledge of electronics products, including cellular phones and computer products to educate prospects and customers
  • Computed total costs and profit requirements for customer sales to provide accurate pricing
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Customer Service Representative, 10/2013 to 09/2016
Company Name – City, State
  • Collaborated with BAC Supervisor to provide quality control for customer service, production, and output for 24/7/365 operations
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Compiled customer feedback and recommended service delivery improvements to management
  • Described Mortgages and then credit cards to customers, thoroughly explaining details and care of merchandise
  • Responded to customer requests for products, services and company information
  • Answered constant flow of customer calls with a variable amount of calls in queue per minute
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Answered customer telephone calls promptly and in appropriate manner
  • Educated customers on promotions to enhance sales
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
Education
Medical Billing And Insurance Diploma : Medical Billing And Insurance , 02/2012
Brookline College - City
Some College (No Degree): AssociatesEastern Michigan University - City, State
High School DiplomaNovi High School - City, State
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Resume Overview

School Attended

  • Brookline College
  • Eastern Michigan University
  • Novi High School

Job Titles Held:

  • Pharmacy Technician
  • Electronics Sales Associate
  • Customer Service Representative

Degrees

  • Medical Billing And Insurance Diploma : Medical Billing And Insurance , 02/2012
    Some College (No Degree) : Associates
    High School Diploma

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