Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Versatile Customer Service Professional skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 9 years of experience working in medical and professional retail settings.

Skills
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • De-escalation Techniques
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Customer Account Management
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Team-Oriented and Cooperative
  • Proactive Self-Starter
  • Excellent Attention to Detail
  • Multi-Line Phone Systems
  • Invoice Preparation and Processing
  • Refunds and Returns Management
  • Inbound and Outbound Calling
  • Strong Analytical and Problem Solving Skills
  • Microsoft Office Suite
  • Sales Report Generation
  • Administrative and Office Support
  • Computer Proficiency
Experience
03/2018 to Current Pharmacy Technician/Customer Service Representative Habitat America | Edgewood, MD,
  • Assumes total store leadership in the absence of the Store Manager and is a partner in the strategic planning of short and long term goals.
  • Responsible for the installation, programming, update and maintenance of network printers for medical distribution agency for 550+ users.
  • Responsible for establishing user accounts and account payment systems.
  • Acts as liaison between upper level management and end user.
  • Responsible for the overall appearance and presentation of seasonal merchandising strategies through brand guide planning, mapping, and execution.
  • Leverages visual merchandising filters to create sell down strategies and impact decision making.
  • Reinforces and supports merchandise flow standards, assessments, inventory and backroom organization.
  • Leads and develops leaders and associates in various roles and levels including managers and associates.
  • Delivers top line sales results and growing the business through business insight to action.
  • Interface directly with customers, creating emotionally engaging customer experiences consistent with the brand vision and ensures that all issues are resolved in a timely manner.
  • Builds customer loyalty through current brand strategies.
  • Builds, trains, and supports high performing teams.
  • Leads change through positivity and a growth mindset.
  • Creates an awareness of, and building capability in, loss prevention.
  • Reinforces store strategy to reduce shrink.
  • Counts and labels prescriptions with correct item and quantity.
  • Locates and measures medications according to prescription information, making modifications as instructed by pharmacists and providers.
04/2017 to 01/2018 Assistant Manager Auto Plus Pep Boys | Ontario, CA,
  • Support the Store Manager by achieving store retail targets, setting daily priorities and overseeing day-to-day activity.
  • Responsible for the installation, programming, update and maintenance of network printers and Point-of-Sale systems.
  • Acts as liaison between upper level management and end user.
  • Interface directly with customers, creating emotionally engaging customer experiences consistent with the brand vision and ensures that all issues are resolved in a timely manner.
  • Inspire the store team to drive sales and deliver the very best customer service imaginable.
  • Acting manager in Store Manager's absence; take accountability for the overall operation of the store and make sure the team stays motivated and performing at their best.
  • This gives you an incredible opportunity to grow your leadership skills by supporting, training and coaching Claire's team members.
09/2016 to 01/2017 Store Manager Maurice's | City, STATE,
  • Responsible for the installation, programming, update and maintenance of network printers and Point-of-Sale Systems.
  • Responsible for establishing user accounts and account payment systems.
  • Acts as liaison between upper level management and end user.
  • Interface directly with customers, creating emotionally engaging customer experiences consistent with the brand vision and ensures that all issues are resolved in a timely manner.
  • Maintain a professional, fashion-forward appearance.
  • Responsible for thorough and accurate daily sales documentation.
  • Expected to work all holidays, including extended shifts when necessary to ensure business needs were met.
  • Responsible for delivering world-class customer service and creating a unique, personalized shopping experience for each individual customer.
  • Lead and inspire a team focused on customer-obsession, drive and achieve results.
  • Lead talent selection, associate development, and retention.
  • Manage the business through visual presentation and sound operational practices.
  • Generate sales, profits, and manage expenses.
  • Drive new ideas, share information with others, and create solutions to problems.
09/2012 to 09/2016 Co-Area Sales Lead Maurice's | City, STATE,
  • Maintain a professional, fashion-forward appearance.
  • Responsible for the installation, programming, update and maintenance of network printers and Point-of-Sale Systems.
  • Responsible for establishing user accounts and account payment systems.
  • Acts as liaison between upper level management and end user.
  • Interface directly with customers, creating emotionally engaging customer experiences consistent with the brand vision and ensures that all issues are resolved in a timely manner.
  • Responsible for thorough and accurate daily sales documentation.
  • Expected to work all holidays, including extended shifts when necessary to ensure business needs were met.
  • Responsible for delivering world-class customer service and creating a unique, personalized shopping experience for each individual customer.
  • Lead and inspire a team focused on customer-obsession, drive and achieve results.
  • Lead talent selection, associate development, and retention.
  • Manage the business through visual presentation and sound operational practices.
  • Generate sales, profits, and manage expenses.
  • Drive new ideas, share information with others, and create solutions to problems.
Education and Training
Expected in 03/2012 High School Diploma | Crandall High School, Crandall, TX GPA:
Expected in | Psychology Trinity Valley Community College, Terrell, TX, GPA:
Additional Information
  • Organized, eloquent customer service professional offering nearly ten years of experience in customer service, management and office-related fields. Authorized to work in the US for any employer Willing to relocate to Wetumpka, AL, Millbrook, AL or Prattville, AL

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Resume Overview

School Attended

  • Crandall High School
  • Trinity Valley Community College

Job Titles Held:

  • Pharmacy Technician/Customer Service Representative
  • Assistant Manager
  • Store Manager
  • Co-Area Sales Lead

Degrees

  • High School Diploma

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