, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Versatile Customer Service Professional skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 9 years of experience working in medical and professional retail settings.
Skills
Efficient and Detail-Oriented
Upbeat and Positive Personality
Building Customer Trust and Loyalty
Responding to Difficult Customers
Understanding Customer Needs
Calm and Professional Under Pressure
Courteous with Strong Service Mindset
POS Systems and Ordering Platforms
De-escalation Techniques
Creative Problem Solving
Multitasking and Prioritization
Data Entry and Maintenance
Upselling Products and Services
Customer Data Confidentiality
Customer Account Management
Issue and Complaint Resolution
Order and Refund Processing
Customer Retention Strategies
Verbal and Written Communication
Team-Oriented and Cooperative
Proactive Self-Starter
Excellent Attention to Detail
Multi-Line Phone Systems
Invoice Preparation and Processing
Refunds and Returns Management
Inbound and Outbound Calling
Strong Analytical and Problem Solving Skills
Microsoft Office Suite
Sales Report Generation
Administrative and Office Support
Computer Proficiency
Experience
03/2018 to CurrentPharmacy Technician/Customer Service RepresentativeHabitat America | Edgewood, MD,
Assumes total store leadership in the absence of the Store Manager and is a partner in
the strategic planning of short and long term goals.
Responsible for the installation, programming, update and maintenance of network printers
for medical distribution agency for 550+ users.
Responsible for establishing user accounts and account payment systems.
Acts as liaison between upper level management and end user.
Responsible for the overall appearance and presentation of seasonal merchandising
strategies through brand guide planning, mapping, and execution.
Leverages visual merchandising filters to create sell down strategies and impact decision
making.
Reinforces and supports merchandise flow standards, assessments, inventory and backroom
organization.
Leads and develops leaders and associates in various roles and levels including managers
and associates.
Delivers top line sales results and growing the business through business insight to
action.
Interface directly with customers, creating emotionally engaging customer experiences
consistent with the brand vision and ensures that all issues are resolved in a timely
manner.
Builds customer loyalty through current brand strategies.
Builds, trains, and supports high performing teams.
Leads change through positivity and a growth mindset.
Creates an awareness of, and building capability in, loss prevention.
Reinforces store
strategy to reduce shrink.
Counts and labels prescriptions with correct item and quantity.
Locates and measures medications according to prescription information, making
modifications as instructed by pharmacists and providers.
04/2017 to 01/2018Assistant ManagerAuto Plus Pep Boys | Ontario, CA,
Support the Store Manager by achieving store retail targets, setting daily priorities and
overseeing day-to-day activity.
Responsible for the installation, programming, update and maintenance of network printers
and Point-of-Sale systems.
Acts as liaison between upper level management and end user.
Interface directly with customers, creating emotionally engaging customer experiences
consistent with the brand vision and ensures that all issues are resolved in a timely
manner.
Inspire the store team to drive sales and deliver the very best customer service
imaginable.
Acting manager in Store Manager's absence; take accountability for the overall operation
of the store and make sure the team stays motivated and performing at their best.
This
gives you an incredible opportunity to grow your leadership skills by supporting, training
and coaching Claire's team members.
09/2016 to 01/2017Store ManagerMaurice's | City, STATE,
Responsible for the installation, programming, update and maintenance of network printers
and Point-of-Sale Systems.
Responsible for establishing user accounts and account payment systems.
Acts as liaison between upper level management and end user.
Interface directly with customers, creating emotionally engaging customer experiences
consistent with the brand vision and ensures that all issues are resolved in a timely
manner.
Maintain a professional, fashion-forward appearance.
Responsible for thorough and accurate daily sales documentation.
Expected to work all holidays, including extended shifts when necessary to ensure
business needs were met.
Responsible for delivering world-class customer service and creating a unique,
personalized shopping experience for each individual customer.
Lead and inspire a team focused on customer-obsession, drive and achieve results.
Lead talent selection, associate development, and retention.
Manage the business through visual presentation and sound operational practices.
Generate sales, profits, and manage expenses.
Drive new ideas, share information with others, and create solutions to problems.
09/2012 to 09/2016Co-Area Sales LeadMaurice's | City, STATE,
Maintain a professional, fashion-forward appearance.
Responsible for the installation, programming, update and maintenance of network printers
and Point-of-Sale Systems.
Responsible for establishing user accounts and account payment systems.
Acts as liaison between upper level management and end user.
Interface directly with customers, creating emotionally engaging customer experiences
consistent with the brand vision and ensures that all issues are resolved in a timely
manner.
Responsible for thorough and accurate daily sales documentation.
Expected to work all holidays, including extended shifts when necessary to ensure
business needs were met.
Responsible for delivering world-class customer service and creating a unique,
personalized shopping experience for each individual customer.
Lead and inspire a team focused on customer-obsession, drive and achieve results.
Lead talent selection, associate development, and retention.
Manage the business through visual presentation and sound operational practices.
Generate sales, profits, and manage expenses.
Drive new ideas, share information with others, and create solutions to problems.
Education and Training
Expected in 03/2012High School Diploma | Crandall High School, Crandall, TXGPA:
Expected in | PsychologyTrinity Valley Community College, Terrell, TX, GPA:
Additional Information
Organized, eloquent customer service professional offering nearly ten years of experience
in customer service, management and office-related fields. Authorized to work in the US for any employer
Willing to relocate to Wetumpka, AL, Millbrook, AL or Prattville, AL
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School Attended
Crandall High School
Trinity Valley Community College
Job Titles Held:
Pharmacy Technician/Customer Service Representative
