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Pharmacy Technician Customer Service Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Friendly and efficient cashier devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Flexible pharmacy technician with 9 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Ordering and stocking
  • Consolidate inventory and invoices
  • Point of sale systems proficiency
  • Troubleshooting malfunctioning equipment
  • Computer technology
  • Customer service
Experience
Pharmacy Technician, Customer Service, 06/2012 to Current
Cvs Health La Habra, CA,
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Customer Service Cashier, 05/2011 to 06/2012
Mccoy's Building Supply Waco, TX,
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted product stock to maintain inventory records.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Front End Food Clerk Cashier, 03/2007 to 05/2009
Rock Strategic Tyler, TX,
  • Processed sales, returns and exchanges using POS register system.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Kept register terminal area and store clean and orderly.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Input accurate data to keep inventory accounts current and prevent system discrepancies.
  • Packed and bagged products according to customer preferences.
  • Organized all register supplies in front end and storage areas.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
  • Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
Fast Food Team Member, 03/2006 to 03/2008
KFC City, STATE,
  • Verified orders and bagged items for easy transport.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Monitored and counted food stock and supplies to reorder on time.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Organized food items on serving trays and in carry-out packages.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Quickly and efficiently processed payments and made accurate change.
Education and Training
Associate of Science: Computer Science, Expected in 06/2012
to
Central Carolina Technical College - Sumter, SC
GPA:
High School Diploma: , Expected in 06/2008
to
Crestwood High School - Sumter, SC
GPA:

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Resume Overview

School Attended
  • Central Carolina Technical College
  • Crestwood High School
Job Titles Held:
  • Pharmacy Technician, Customer Service
  • Customer Service Cashier
  • Front End Food Clerk Cashier
  • Fast Food Team Member
Degrees
  • Associate of Science
  • High School Diploma