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Pharmacy Technician Certified Immunizer resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.
Highlights
  • Troubleshooting proficiency
  • Patient and diligent
  • Windows XP/Vista
  • Sales expertise
  • Accurate money handling
  • Active listening
  • Team player mentality
  • Outgoing personality
 
  • Approachable
  • Dedicated team player
  • Typing speed 33 WPM
  • Barcode scanning
  • TokenWorks Magnetic Card Reader
  • Reliable and dependable
  • Cheerful and energetic
  • Resolution-oriented
Education
Plymouth High School Plymouth, NC Expected in 2011 High School Diploma : General Education - GPA :
Miller Motte Technical College Wilmington, NC Expected in 2019 Certificate : Medical Billing and Coding - GPA :
Experience
Univar Solutions Inc. - Pharmacy Technician/Certified Immunizer
Fresno, CA, 01/2019 - Current
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
  • Models and delivers a distinctive and delightful customer experience.
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Responsible for holding store keys to open and close without management as necessary.
  • Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
  • Assist with ensuring the Outdate program is followed with team members.
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Assist at Pharmacy out window as requested.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Responsible for bag checks of team members before leaving the store.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
  • Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
  • Reports disciplinary issues and customer complaints to management.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Communicated with insurance companies for billing purposes.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Autonation, Inc - Autonation - Customer Service Representative
Bradenton, FL, 04/2016 - 06/2017

Resolved  customer  complaints  and  concerns  with  strong  verbal  and negotiation  skills.  Displayed  courtesy  and  strong  interpersonal  skills  with  all customer  interactions.  Maintained  composure  and  patience  in  face  of difficult  customer  situations.  Informed  customers  about  issue  resolution progress.  Researched  issues  on  various  computer  systems  and  databases  to resolve  complaints  and  answer  inquiries.  Referred  difficult  issues  to  upper management  while  maintaining  positive  rapport  with  customer.  Provided thorough  support  and  problem  resolution  for  customers.  Handled  a  large volume  of  phone  calls,  chat  and  emails.  Maintained  a  calm,  professional demeanor  when  faced  with  high  demand,  high  volume  workloads.  Reviewed support  cases  for  technical  and  troubleshooting  accuracy.  Created  new account,  reset  passwords  and  configured  access  for  users.

Belk - Sales Associate
City, STATE, 03/2012 - 06/2016

Described  use  and  operation  of  merchandise  to  customers.  Received  and processed  cash  and  credit  payments  for  in-store  purchases.  Opened  and closed  the  store,  including  counting  cash,  opening  and  closing  cash  registers and  creating  staff  assignments.  Opened  and  closed  the  store,  including counting  cash,  opening  and  closing  cash  registers  and  creating  staff assignments.  Placed  special  merchandise  orders  for  customers.  Verified  that  all merchandising  standards  were  maintained  on  a  daily  basis.  Maintained  friendly and  professional  customer  interactions.  Worked  as  a  team  member  to  provide the  highest  level  of  service  to  customers.  Demonstrated  that  customers come  first  by  serving  them  with  a  sense  of  urgency.  Met  incoming  customers and  provided  immediate  assistance.  Listened  to  customer  needs  and preferences  to  provide  accurate  advice.  Completed  purchases  with  cash,credit  and  debit  payment  methods.  Trained  all  new  sales  employees  on effective  techniques.  Increased  purchase  totals  by  recommending  additional items.  Reviewed  purchases  for  fraudulent  activities.  Worked  flexible  schedule to  accommodate  changing  customer  levels.  Organized  items  in  visually appealing  manner.  Maintained  up-to-date  knowledge  of  customer  buying habits.  Provided  expert  product  and  service  information

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Resume Overview

School Attended

  • Plymouth High School
  • Miller Motte Technical College

Job Titles Held:

  • Pharmacy Technician/Certified Immunizer
  • Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma
  • Certificate

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