Pharmacy Technician Certified Immunizer resume example with 7+ years of experience
- Troubleshooting proficiency
- Patient and diligent
- Windows XP/Vista
- Sales expertise
- Accurate money handling
- Active listening
- Team player mentality
- Outgoing personality
- Approachable
- Dedicated team player
- Typing speedĀ 33 WPM
- Barcode scanning
- TokenWorks Magnetic Card Reader
- Reliable and dependable
- Cheerful and energetic
- Resolution-oriented
Fresno, CA, 01/2019 - Current
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Responsible for holding store keys to open and close without management as necessary.
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
- Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
- Assist with ensuring the Outdate program is followed with team members.
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
- Reports disciplinary issues and customer complaints to management.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Communicated with insurance companies for billing purposes.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Bradenton, FL, 04/2016 - 06/2017
Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Informed customers about issue resolution progress. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Provided thorough support and problem resolution for customers. Handled a large volume of phone calls, chat and emails. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Reviewed support cases for technical and troubleshooting accuracy. Created new account, reset passwords and configured access for users.
City, STATE, 03/2012 - 06/2016
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Verified that all merchandising standards were maintained on a daily basis. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Demonstrated that customers come first by serving them with a sense of urgency. Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash,credit and debit payment methods. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Maintained up-to-date knowledge of customer buying habits. Provided expert product and service information
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Resume Overview
School Attended
- Plymouth High School
- Miller Motte Technical College
Job Titles Held:
- Pharmacy Technician/Certified Immunizer
- Customer Service Representative
- Sales Associate
Degrees
- High School Diploma
- Certificate
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