Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Informed customers about issue resolution progress. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Provided thorough support and problem resolution for customers. Handled a large volume of phone calls, chat and emails. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Reviewed support cases for technical and troubleshooting accuracy. Created new account, reset passwords and configured access for users.
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Verified that all merchandising standards were maintained on a daily basis. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Demonstrated that customers come first by serving them with a sense of urgency. Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash,credit and debit payment methods. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Maintained up-to-date knowledge of customer buying habits. Provided expert product and service information
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