I am a customer services representative with excellent data entry skills and telephone etiquette.I'm very detail-
oriented and focused on accuracy and efficiency. Emphasizing on patient care and wellness. I'm looking to put my skills to use with a continuously growing company driven to change and make a difference in the lives of others.
Excellent telephone etiquette
Strong decision-making ability
Counting and pouring expertise
Exceptional patient care and interaction
Pharmaceutical storage awareness
Efficient and Accurate
Active listening skills
Adaptive team player
Strong organizational skills
Efficiently type 45WPM
October 2013 to April 2015
CVS/PHARMACYBexley, OHPharmacy Technician
As a technician, I'm responsible for entering new patient profiles and prescriptions into medication input software system.
Communicating directly with physicians offices and insurance companies via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.Verified patient data and billing information.
Precisely processed third party prescriptions and managed adjudication review.Accurately fill and dispense medication for verification.
Extended patient engagement with extra counseling and follow-up adherence calls.
December 2013 to October 2014
CMSColumbus, OHCustomer Service Representative
Demonstrated mastery of customer service call script within specified time frames.Addressed all customer service.
inquires and exercised proper relay procedures.
Answered for various doctors, hospitals, and business recording accurate messages.
Placed phone and online orders both nationally and internationally.
Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
November 2005 to February 2006
OSI/QUALINKWesterville, OHData Analyst Specialist
Verified that information in the computer system was up-to-date and accurate.
Accepted payment on outstanding.
medical bills for various hospitals.
Offered/established payment arrangements for qualifying patients.
closed accounts of deceased patients.
May 2004 to October 2005
LOWESColumbus, OHCustomer Service
Offered quality customer service to all customers in all departments of the store.
Cross-trained and provided back-up for other customer service representatives when needed.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Established and maintained tax exempt accounts.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Cut all materials to length.
Zamboni and Forklift licensed.
March 2015 to Current
Molina Healthcare Inc, Columbus, Oh Member Services Rep II
• Responds to incoming calls from members and providers excluding provider claims calls.
• Accurately records all calls as applicable.
• Achieves individual performance goals as it relates to call center objectives.
• Assists callers with Web Portal registration and utilization.• Engages and collaborates with other departments as applicable.
Assist with Appeals and Grievances dept with backlogs.
Ohio School of Phlebotomy Columbus, OH, USASOCIAL WORK Trained to safely and properly draw blood for the purpose of collection, donation and testing. SOCIAL WORK
Ohio University Pickerington, OH, USASocial WorkBachelors DegreeCompleted 2 1/2 years at OU, earning credits Social Work
Previous library assistant and parent volunteer at Slate Ridge Elementary.
Girl Scout leader