pharmacy technician resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview
I am a customer services representative with excellent data entry skills and telephone etiquette.I'm very detail- oriented and focused on accuracy and efficiency. Emphasizing on patient care and wellness. I'm looking to put my skills to use with a continuously growing company driven to change and make a difference in the lives of others.
Core Strengths
  • Excellent telephone etiquette 
  • Strong decision-making ability
  • Abbreviations comprehension
  • CPR certification
  • Counting and pouring expertise
  • Exceptional patient care and interaction
  • Inventory management
  • Pharmaceutical storage awareness
  • Efficient and Accurate
  • Active listening skills
  • Adaptive team player
  • Strong organizational skills
  • Efficiently type 45WPM
  • HIPAA trained
Work Experience
09/2013 to 03/2015
Pharmacy Technician Sea Mar Community Health Centers Vancouver, WA,
  • As a technician, I'm responsible for entering new patient profiles and prescriptions into medication input software system.
  • Communicating directly with physicians offices and insurance companies via telephone, fax and email.
  • Provided friendly customer service at prescription drop-off and pick-up counters.Verified patient data and billing information.
  • Precisely processed third party prescriptions and managed adjudication review.Accurately fill and dispense medication for verification.
  • Extended patient engagement with extra counseling and follow-up adherence calls.
11/2013 to 09/2014
Customer Service Representative Bowlero Corp Overland Park, KS,
  • Demonstrated mastery of customer service call script within specified time frames.Addressed all customer service.
  • inquires and exercised proper relay procedures.
  • Answered for various doctors, hospitals, and business recording accurate messages.
  • Placed phone and online orders both nationally and internationally.
12/2006 to 02/2011
Pharmacy Technician /Inventory Specialist Collins Aerospace Winston Salem, NC,
  • Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Followed state and federal record keeping guidelines for legend drugs and controlled substances.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
11/2005 to 02/2006
Data Analyst Specialist Petco Topsham, ME,
  • Verified that information in the computer system was up-to-date and accurate.
  • Accepted payment on outstanding.
  • medical bills for various hospitals.
  • Offered/established payment arrangements for qualifying patients.
  • Processed and.
  • closed accounts of deceased patients.
04/2004 to 09/2005
Customer Service LOWES City, STATE,
  • Offered quality customer service to all customers in all departments of the store.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Established and maintained tax exempt accounts.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Cut all materials to length.
  • Zamboni and Forklift licensed.
02/2015 to Current
Member Services Rep II Molina Healthcare Inc, City, STATE,
• Responds to incoming calls from members and providers excluding provider claims calls.
• Accurately records all calls as applicable.
• Achieves individual performance goals as it relates to call center objectives.

• Assists callers with Web Portal registration and utilization.• Engages and collaborates with other departments as applicable.

  • Assist with Appeals and Grievances dept with backlogs.
Educational Background
Expected in 2013 to to
Ohio School of Phlebotomy - Columbus, OH
Trained to safely and properly draw blood for the purpose of collection, donation and testing. SOCIAL WORK
Expected in to to
Bachelors Degree: Social Work
Ohio University - Pickerington, OH
Completed 2 1/2 years at OU, earning credits Social Work
Previous library assistant and parent volunteer at Slate Ridge Elementary. Girl Scout leader
back-up, billing, draw blood, counseling, CPR, customer service, decision-making, email, fax, Forklift, insurance, Inventory management, inventory levels, inventory, materials, patient care, pick, policies, knowledge of store, quality, record keeping, recording, retail, safety, script, shipping, tax, technician, telephone, telephone etiquette, phone
Additional Information
  • COMMUNITY SERVICE Previous library assistant and parent volunteer at Slate Ridge Elementary. Girl Scout leader

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Resume Overview

School Attended

  • Ohio School of Phlebotomy
  • Ohio University

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Representative
  • Pharmacy Technician /Inventory Specialist
  • Data Analyst Specialist
  • Customer Service
  • Member Services Rep II


  • Bachelors Degree

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