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pharmacy technician resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am also a knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Prescription Order Verification
  • Dispensing Medications
  • Cash Register Operation
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
Work History
03/2018 to 06/2022 Pharmacy Technician La Rabida Children's Hospital | Chicago, IL,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
08/2017 to 04/2021 Cashier University Of Southern California | Los Angeles, CA,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided assistance or intervention where required.
11/2019 to 10/2020 Jewelry Sales Associate Ben Bridge Jeweler | Northridge, CA,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Completed store opening and closing procedures as per company guidelines.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Performed general maintenance and light cleaning of showroom.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Pierced ears
Education
Expected in 06/2017 to to High School Diploma | Point Pleasant Jr Sr High School, Point Pleasant, WV, GPA:

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Resume Overview

School Attended

  • Point Pleasant Jr Sr High School

Job Titles Held:

  • Pharmacy Technician
  • Cashier
  • Jewelry Sales Associate

Degrees

  • High School Diploma

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