LiveCareer-Resume

pharmacy technician resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Skills
  • Point of sale systems proficiency
  • Stocking shelves
  • Proper labeling procedures
  • Pharmacy operations
  • Ordering and stocking medications
  • Drug inventory control
  • Problem-solving skills
  • Bilingual (Spanish)
Education and Training
Grover Cleveland High School Buffalo, NY Expected in 06/1998 High School Diploma : - GPA :
Buffalo State College Buffalo, NY Expected in : Social Work - GPA :
Experience
Good Shepherd Rehab - Pharmacy Technician
Levittown, PA, 02/2002 - 10/2011
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders, and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Verified prescriptions and drug labels, documents, and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Established and updated patient profiles, medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Entered patient and medication information into [Software] to generate prescription labels.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Wegmans Food Markets, Inc. - Key Holder Leader
Hunt Valley, MD, 03/2001 - 12/2002
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Recommended improvements to store procedures.
  • Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
  • Evaluated transactions for suspected fraud.
  • Sold over $[number] in merchandise in [timeframe].
Tops Friendly Markets - Front End Supervisor
City, STATE, 06/1998 - 01/2001
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with [Software].
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
  • Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
  • Monitored security zones to uphold effective store protection procedures.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Created and optimized employee schedules for shift coverage.
  • Managed Black Friday events without incident while maintaining maximum coverage.
  • Increased average scanned items per hour to new bests during high-volume shifts, improving productivity [Number]%.
  • Reduced shrinkage [Number]% through effective [Action].
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.

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Resume Overview

School Attended

  • Grover Cleveland High School
  • Buffalo State College

Job Titles Held:

  • Pharmacy Technician
  • Key Holder Leader
  • Front End Supervisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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