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Pharmacy Technician Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced healthcare provider with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Skills
  • Pharmacy and customer records management
  • Pharmaceutical sales and services
  • Processing payments
  • Stocking Shelves
  • FDA Drug Safety Guidelines
  • Confidentiality and HIPAA
  • Drug Safety
  • Answering Customer Questions
  • HIPAA
  • Interpreting orders
  • Operations support
  • Transporting patients
  • Responding to emergencies
  • Medical office administration
  • Patient Relations
  • Bathing
  • Direct Patient Care
  • Adaptable
  • Shipping and Receiving
  • Cleaning
  • Customer Complaint Resolution
  • Group and individual instruction
  • First and CPR instruction
  • Lesson Planning
  • Emergency medical plans
  • Medical research
  • Medical information release
  • Communications in Spanish
  • Drug inventory management
  • Medicare and Medicaid process
  • Updating Medication Histories
  • Receiving Incoming Supplies
  • Drug Storage Procedures
  • Assisting Pharmacists
  • Insurance Knowledge
  • Medication dispensing
  • Patient confidentiality
  • Team collaboration
  • Patient education and counseling
  • Wound care specialist
  • Patient-focused care
  • Recording Vital Signs
  • Patient Care
  • Indirect Patient Care
  • Compassionate
  • Sales
  • Cash Handling
  • Product Knowledge
  • Quality Management
  • Safety training
  • Teaching
  • Basic medical knowledge
  • Medical insurance
  • Medical recordkeeping
  • Ability to read medical records
Work History
08/2019 to Current Pharmacy Technician Addiction Recovery Services | West Lancaster, PA,
  • Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Communicated instructions to patients or caregivers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
03/2019 to 03/2020 Medical Assistant/Receptionist Pomona Valley Hospital | Pomona, CA,
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
11/2016 to 12/2019 Swim Instructor Safe N Sound Swimming | Seattle, WA,
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Trained several users in optimal behaviors and protective techniques.
  • Gave private lessons to special needs students, teaching such techniques as floating and treading water.
  • Reminded students to practice swimming strokes to develop their skills and improve technique.
  • Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
  • Tracked students' progress and gave constructive feedback for skills requiring improvement.
  • Explained and demonstrated all swimming strokes, including freestyle, backstroke, breaststroke and butterfly while exhibiting proper technique and positioning in water.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
02/2019 to 08/2019 Customer Service Associate Camping World | Colfax, NC,
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Greeted customers entering store and promoted sales or special programs.
  • Skilled using cash register including processing sales discounts and refunds.
Education
Expected in 05/2017 High School Diploma | Belleville High School, Belleville, MI GPA:
Expected in No Degree | Wayne State University, Detroit, MI GPA:
Expected in 12/2019 Certificate of Completion:Nursing Assistant Skills | Washtenaw Community College, Ann Arbor, MI GPA:
Expected in 12/2019 Associate of Arts | Washtenaw Community College, Ann Arbor, MI GPA:
Certifications
  • Certified Nurse Assistant (CNA)

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Resume Overview

School Attended
  • Belleville High School
  • Wayne State University
  • Washtenaw Community College
  • Washtenaw Community College
Job Titles Held:
  • Pharmacy Technician
  • Medical Assistant/Receptionist
  • Swim Instructor
  • Customer Service Associate
Degrees
  • High School Diploma
  • No Degree
  • Certificate of Completion:Nursing Assistant Skills
  • Associate of Arts